Wifinity

• Supports the commissioning, validation and transition of customer network services. • Works closely with Project Managers, Commissioning Engineers and Network Operations. • Ensures new network deployments are fully tested, documented and operationally ready. • Maintains quality standards and supports successful project delivery. • Commissioning and validating newly deployed network infrastructure. • Supporting the onboarding of wireless access points, network switches, routers and other equipment. • Performing customer go-live validation activities. • Producing and maintaining commissioning and handover documentation. • Transitioning completed customer sites into Business as Usual (BAU) support. • Undertaking any other duties appropriate to the role.

Role Description In this role you will be working to support major projects and programmes across our military/defence, public sector, specialist accommodation, or leisure customers. As the Project Coordinator, you will work with the programme managers and project managers to ensure that we are implementing on time and to budget, as well as suggesting effective solutions. - Creation of structured documents and project plans in conjunction with Project Managers, in line with project objectives & timelines; - Working with project managers and colleagues across the business to track progress against key deliverables; - Creation of internal and external reports and dashboards, and attending governance meetings when required to report on progress; - Monitor cost tracking against project budgets, including reporting on project spend; - Working with various project stakeholders (internal & external) to support in scheduling of project meetings; - Supporting project managers in the completion of lessons learned reviews post implementation and manage actions through to completion; - Handling customer queries, providing appropriate solutions and alternatives within the expected timeframe and following up to ensure resolution. Qualifications - Proven experience in a project coordinator or PMO type role. - An understanding of the principles of project delivery. - Very familiar with Microsoft Office. - Ability to engage and learn the use of new software tools to manage implementations. Requirements - Is a good communicator with ability to provide detailed and concise progress reporting internally and to the customer. - Has the ability to work under pressure, to tight deadlines. - Is proactive and driven, if they see a task that needs to be completed they will take ownership. - The ability to pass a DBS security check, or for certain projects a higher level clearance. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment for a healthy work/life balance.

• Creation of structured documents and project plans in conjunction with Project Managers, in line with project objectives & timelines; • Working with project managers and colleagues across the business to track progress against key deliverables; • Creation of internal and external reports and dashboards, and attending governance meetings when required to report on progress; • Monitor cost tracking against project budgets, including reporting on project spend; • Working with various project stakeholders (internal & external) to support in scheduling of project meetings; • Supporting project managers in the completion of lessons learned reviews post implementation and manage actions through to completion; • Handling customer queries, providing appropriate solutions and alternatives within the expected timeframe and following up to ensure resolution.

• To ensure projects are delivered safely in accordance with Health & Safety legislation, policies, contractual specifications and obligations and manuals • Owner of the “Implementation Project” from design and commercial governance approvals through to service transition into ‘In Life’ Operations • To work with various stakeholders across the business to deliver customer driven projects independently or as part of a wider programme to time, cost, and quality criteria • To ensure resources (both internal and external) are arranged to implement the solution on schedule, sourcing quotes where necessary and ensuring statement of works are in place that are in line with the design and customer requirements for the project • To ensure hardware (and materials where necessary) are procured and available to site in accordance with the project plan • To ensure all aspects of the solution and services are implemented as per the contractual specifications • To identify, log and regularly review risks that would impact project time, budget or quality and be accountable for mitigation strategies where appropriate • To ensure all projects undergo a Lessons Learned review; and to participate actively in forums designed to drive standardisation of best practice, process and procedure

Role Description The Project Manager is imperative in delivering large complex implementations for our Customers. This is a busy, fast-paced role that you can really make your own with the opportunity to implement real change. - Responsible for working across multiple projects from beginning to end within the agreed timescale. - Work with various stakeholders across the business to deliver customer-driven projects independently or as part of a wider programme to time, cost, and quality criteria. - Ensure projects are delivered safely in accordance with Health & Safety legislation, policies, contractual specifications, and obligations. - Owner of the “Implementation Project” from design and commercial governance approvals through to service transition into ‘In Life’ Operations. - Manage multiple projects simultaneously, including new builds, retrofits, or upgrades and service improvements of existing sites. - Work with client relationship managers throughout delivery to ensure client visibility on status and early warning of challenges. - Ensure resources (both internal and external) are arranged to implement the solution on schedule. - Procure hardware and materials as necessary in accordance with the project plan. - Ensure all aspects of the solution and services are implemented as per contractual specifications. - Identify, log, and regularly review risks impacting project time, budget, or quality. - Ensure all projects undergo a Lessons Learned review and participate in forums to drive standardisation of best practice. Qualifications - Passionate and motivated individual with the ability to manage multiple projects. - Strong analytical and problem-solving skills with a high level of attention to detail. - Excellent organisational and communication skills. - Self-motivated and able to seek information and develop knowledge and skill. - In possession of a full UK driving licence. - Able to pass a DBS security check, or for certain projects a higher level clearance. Requirements - Extensive experience in project management within IT/Telecoms/other relevant sectors. - In-depth knowledge and skills of project management. - Experience of working with senior management and external customers. - Knowledge of the telecommunications industry, especially of internet service providers. - Proficient with Microsoft Office applications (Word, Excel, PowerPoint). Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment for better work/life balance.

• Act as first point of contact for external service enquiries and escalations • Ensure timely and quality responses to customer queries • Schedule and chair customer meetings including regular service reviews with key customer stakeholders • Build and maintain excellent relationships across the customer base • Identify and assess customers’ pressures, needs, challenges, to achieve and exceed customer satisfaction • Understand our customer contractual obligations, including SLAs, and regularly track and review performance against these • Work with finance and the delivery teams to ensure accurate billing, minimising disputes, and payments in line with the contract terms • Work with the finance partner to produce monthly and quarterly customer-facing financial summaries for actuals and forecasts for program delivery and ongoing service • Use our support systems to produce regular customer service reports and quality documentation covering SLAs, service performance, incidents and problems • Analyse and present service data to customers via reporting and service reviews • Use service data and customer feedback to identify trends and areas of opportunity for improvement • Work internally to ensure tasks are carried out in a timely manner and in line with customer expectations • Understand and engage in the incident management process, acting as the liaison between Wifinity and customer where required • Manage stakeholders through regular reporting and engagement • Continuously improve customer experience

Role Description We are looking for an experienced Senior Relationship Manager to join our team. We need a passionate high performing individual to consistently provide a high level of service to our public sector business customers through day to day engagement and relationship building, service performance reporting, problem management and escalation, and continuous improvement. Your passion for providing excellent end-to-end customer service and your strong interpersonal and leadership skills will help us ensure that we are consistently delivering for our customers and their end users. Key Areas of Focus - Customer engagement - Act as first point of contact for external service enquiries and escalations - Ensure timely and quality responses to customer queries - Schedule and chair customer meetings including regular service reviews with key customer stakeholders - Build and maintain excellent relationships across the customer base - Identify and assess customers’ pressures, needs, challenges, to achieve and exceed customer satisfaction - Understand our customer contractual obligations, including SLAs, and regularly track and review performance against these - Work with finance and the delivery teams to ensure accurate billing, minimising disputes, and payments in line with the contract terms - Work with the finance partner to produce monthly and quarterly customer-facing financial summaries for actuals and forecasts for program delivery and ongoing service - Service performance & reporting - Use our support systems to produce regular customer service reports and quality documentation covering SLAs, service performance, incidents and problems - Analyse and present service data to customers via reporting and service reviews - Use service data and customer feedback to identify trends and areas of opportunity for improvement - Work internally to ensure tasks are carried out in a timely manner and in line with customer expectations - Understand and engage in the incident management process, acting as the liaison between Wifinity and customer where required - Manage stakeholders through regular reporting and engagement - Continuously improve customer experience Qualifications - Strong leadership skills and able to engage individuals across all levels of an organisation - Strong written and verbal communication skills, able to analyse and present complicated data in a clear and concise way - Detail oriented and able to analyse information and data coming from different sources - Able to work independently and as part of a team in a fast-paced environment Requirements - Experience in relationship/customer management, stakeholder management, or service delivery in the WiFi market or other relevant industry - An understanding of the public sector landscape (central and/or local government) or relevant adjacent sectors e.g. outsourced or managed services / service integrators etc. - Proven record of producing quality service reporting - Comfortable in providing leadership in a matrix organisation across delivery, operations, finance, sales - Good commercial, contractual, and financial knowledge - Security clearance or ability to gain Benefits - Competitive salary and benefits package - Annual Leave Buy & Sell Scheme - Remote first working environment for better work/life balance

• Use your network to uncover opportunities for growth across the Local/Central and wider Public Sector markets • Develop and execute business strategies to drive growth and profitability • Developing successful, sustainable and profitable long-term relationships with the largest and most complex customers. Drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers. • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage. • Identify new opportunities for expansion and establish partnerships with key vendors • Build and maintain strong relationships at Senior level within the target customer base. • Develop and deliver compelling proposals and presentations to potential clients. • Collaborate with the leadership & management team to help identify strategic growth opportunities within our existing customer base. Customer Driven: • Identify and assess customers’ needs to achieving and exceeding customer satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

Role Description Wifinity is seeking a highly motivated and experienced Business Development Manager to join our team and be focused on the northern part of England. The successful candidate will be responsible for helping us to expand our proposition into the Public Sector or/and Defence. This is a hunter role and you will be expected to identify, target, develop and close business within the agreed sector. You will work closely with the management team to identify opportunities for expansion and establish new partnerships to support our growing managed service business. - Use your network to uncover opportunities for growth across the Local/Central and wider Public Sector markets. - Develop and execute business strategies to drive growth and profitability. - Develop successful, sustainable and profitable long-term relationships with the largest and most complex customers. - Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage. - Identify new opportunities for expansion and establish partnerships with key vendors. - Build and maintain strong relationships at Senior level within the target customer base. - Develop and deliver compelling proposals and presentations to potential clients. - Collaborate with the leadership & management team to help identify strategic growth opportunities within our existing customer base. - Identify and assess customers’ needs to achieve and exceed customer satisfaction. - Build sustainable relationships and trust with customers through open and interactive communication. - Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution. Qualifications - A full UK Driving License. - Substantial experience in business development, sales, or related field. - Proven track record of successfully developing and implementing business strategies. - Experience in complex deal leadership within the Public Sector market. - Solid understanding of Public Sector procurement, bidding and frameworks. - Strong understanding of market trends, competitive landscape, and customer needs. - Excellent communication and presentation skills, along with strong negotiation and influencing skills. - Ability to work in a fast-paced, dynamic environment. Requirements - Experience in the telecoms industry and have a strong understanding of WiFi, Fixed Line Connectivity, SD-WAN and IoT products. - Experience in technology and solutions sales. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment, allowing flexibility for a healthy work/life balance.

• Design, build, and enhance the Zabbix monitoring platform • Develop templates, discovery rules, triggers, thresholds, and integrations • Ensure consistent and scalable configuration across all monitored devices • Implement monitoring that reflects: • Service health • Customer impact • End-user experience • Move beyond simple device availability toward service-level observability • Design and tune alerting models aligned to business impact • Reduce false positives and alert noise • Ensure alerts are actionable and support efficient triage by the NOC • Integrate Zabbix with: • Vendor platforms • APIs and SNMP sources • Synthetic monitoring solutions • Support development of a “single pane of glass” for monitoring visibility • Enable device → service → location correlation • Improve accuracy of incident communications and field dispatch information • Support alignment with service and asset data sources • Define and support SOPs for alert triage and escalation • Work with NOC and service teams to improve: • Incident workflows • Problem management integration • Support continual service improvement initiatives