Wifinity

• Use your network to uncover opportunities for growth across the Local/Central and wider Public Sector markets • Develop and execute business strategies to drive growth and profitability • Developing successful, sustainable and profitable long-term relationships with the largest and most complex customers. Drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers. • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage. • Identify new opportunities for expansion and establish partnerships with key vendors • Build and maintain strong relationships at Senior level within the target customer base. • Develop and deliver compelling proposals and presentations to potential clients. • Collaborate with the leadership & management team to help identify strategic growth opportunities within our existing customer base. Customer Driven: • Identify and assess customers’ needs to achieving and exceeding customer satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

Role Description Wifinity is seeking a highly motivated and experienced Business Development Manager to join our team and be focused on the northern part of England. The successful candidate will be responsible for helping us to expand our proposition into the Public Sector or/and Defence. This is a hunter role and you will be expected to identify, target, develop and close business within the agreed sector. You will work closely with the management team to identify opportunities for expansion and establish new partnerships to support our growing managed service business. - Use your network to uncover opportunities for growth across the Local/Central and wider Public Sector markets. - Develop and execute business strategies to drive growth and profitability. - Develop successful, sustainable and profitable long-term relationships with the largest and most complex customers. - Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage. - Identify new opportunities for expansion and establish partnerships with key vendors. - Build and maintain strong relationships at Senior level within the target customer base. - Develop and deliver compelling proposals and presentations to potential clients. - Collaborate with the leadership & management team to help identify strategic growth opportunities within our existing customer base. - Identify and assess customers’ needs to achieve and exceed customer satisfaction. - Build sustainable relationships and trust with customers through open and interactive communication. - Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution. Qualifications - A full UK Driving License. - Substantial experience in business development, sales, or related field. - Proven track record of successfully developing and implementing business strategies. - Experience in complex deal leadership within the Public Sector market. - Solid understanding of Public Sector procurement, bidding and frameworks. - Strong understanding of market trends, competitive landscape, and customer needs. - Excellent communication and presentation skills, along with strong negotiation and influencing skills. - Ability to work in a fast-paced, dynamic environment. Requirements - Experience in the telecoms industry and have a strong understanding of WiFi, Fixed Line Connectivity, SD-WAN and IoT products. - Experience in technology and solutions sales. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment, allowing flexibility for a healthy work/life balance.

• Design, build, and enhance the Zabbix monitoring platform • Develop templates, discovery rules, triggers, thresholds, and integrations • Ensure consistent and scalable configuration across all monitored devices • Implement monitoring that reflects: • Service health • Customer impact • End-user experience • Move beyond simple device availability toward service-level observability • Design and tune alerting models aligned to business impact • Reduce false positives and alert noise • Ensure alerts are actionable and support efficient triage by the NOC • Integrate Zabbix with: • Vendor platforms • APIs and SNMP sources • Synthetic monitoring solutions • Support development of a “single pane of glass” for monitoring visibility • Enable device → service → location correlation • Improve accuracy of incident communications and field dispatch information • Support alignment with service and asset data sources • Define and support SOPs for alert triage and escalation • Work with NOC and service teams to improve: • Incident workflows • Problem management integration • Support continual service improvement initiatives

Role Description The Network Engineer will be part of our Network Operations Centre (NOC) playing a key part in establishing and maintaining our customer network. - Provide outstanding service focused on proactively establishing and maintaining our network for our valued customer base. - Responsible for providing support to multiple UK wide networks. - Part of a team that provides 24/7 customer support all year round including public holidays. - Work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. - Responsibilities include: - Work with Delivery teams for transition of sites and services to live operations ensuring thorough verification, testing, commissioning, documentation and training have been carried out. - Configure and commission wired and wireless networking equipment in line with configuration templates. - Integrate multi-vendor network devices with the monitoring systems. - Complete Infrastructure and knowledge base documentation. - Interpret, prioritise and work collaboratively with internal stakeholders to plan and deliver firmware and patch management. - Support active kit and deploy new kit with accurate configuration management, including recording and documentation. - Deliver all set targets to contribute to a successful business function in line with the strategic objectives. - Identify and assess customers’ needs to achieve and exceed customer satisfaction whilst building sustainable relationships. Qualifications - Ability to work individually and as part of a team, including (where required) covering extending working hours. - Desire to learn new technologies, develop advanced networking skills and share them across the team. - Strong desire and knowledge to work within Internet Service Provider industry and in a close-knit team. - Excellent verbal and written communication skills. - CCNA or equivalent experience. - Experience with VMWare/Proxmox. Requirements - Proven experience in a network operations centre in the ISP/Telecoms industry. - Proven experience on incident, problem and change management processes and prioritisation. - Excellent knowledge of monitoring systems, network management platforms and understanding of monitoring best practices. - Excellent knowledge of networking, including physical, switching, routing (OSPF, BGP), transport layers and firewalls. - In-depth understanding of RADIUS protocol. - In-depth understanding of Wi-Fi standards and general Wireless principles. - Ability to multi-task and deal with a combination of fault types at any given time. - Good working knowledge of high availability protocols and design, on both Layer 2 and Layer 3. - Knowledge of Linux (Ubuntu or Centos) systems administration skills. - Practical capability of SNMP protocol. - Practical capability of VPN and tunnelling technologies. - Understanding of security protocols and firewalls. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment, allowing flexibility for a healthy work/life balance. - Offer subject to satisfactory completion of a basic level DBS check.

• Act as first point of contact for external service enquiries and escalations. • Ensure timely and quality responses to customer queries. • Schedule and chair customer meetings including regular service reviews with key customer stakeholders. • Build and maintain excellent relationships across the customer base. • Identify and assess customers’ pressures, needs, challenges, to achieve and exceed customer satisfaction. • Understand our customer contractual obligations, including SLAs, and regularly track and review performance against these. • Work with finance and the delivery teams to ensure accurate billing, minimising disputes, and payments in line with the contract terms. • Work with the finance partner to produce monthly and quarterly customer-facing financial summaries for actuals and forecasts for program delivery and ongoing service. • Use our support systems to produce regular customer service reports and quality documentation covering SLAs, service performance, incidents and problems. • Analyse and present service data to customers via reporting and service reviews. • Use service data and customer feedback to identify trends and areas of opportunity for improvement. • Work internally to ensure tasks are carried out in a timely manner and in line with customer expectations. • Understand and engage in the incident management process, acting as the liaison between Wifinity and customer where required. • Manage stakeholders through regular reporting and engagement.

• Proactively monitoring, maintaining, and enhancing the performance, availability, and reliability of managed WiFi and network infrastructure • Work with advanced monitoring platforms, real‑time telemetry and performance analytics tools • Maintain, configure, and continuously enhance network monitoring platforms • Monitor and analyse key performance metrics to identify trends • Investigate and resolve network performance issues • Perform root cause analysis and work collaboratively with internal engineering teams • Optimise alerting by refining monitoring thresholds • Own the development and maintenance of reporting and dashboards • Monitor for potential security risks • Identify and assess customers’ needs to achieve customer satisfaction • Build sustainable relationships with customers through open communication • Provide appropriate solutions and alternatives for customer queries.

Role Description We are looking for a Network Monitoring Engineer to join our Network Operations Team. In this role you will be responsible for proactively monitoring and maintaining the performance, availability, and reliability of our large-scale managed WiFi and network infrastructure across diverse customer environments. The team’s deliverables are centred on ensuring uninterrupted connectivity, rapid incident detection, and high-quality operational assurance for our customers. - Work with advanced monitoring platforms, real-time telemetry, and complex multi-site network environments. - Contribute directly to service stability, customer experience, and continuous improvement across our managed network estate. - Help uphold our commitment to delivering resilient, high-performing connectivity services. Key Areas of Focus - Proactively monitor, maintain, and enhance the performance, availability, and reliability of our managed WiFi and network infrastructure. - Utilize advanced monitoring platforms, real-time telemetry, and performance analytics tools (such as NetBeez, RuckusOne, Cambium Analytics). - Maintain, configure, and continuously enhance network monitoring platforms. - Monitor and analyze key performance metrics, including access point health, client connectivity, and network latency. - Investigate and resolve network performance issues with a focus on service quality and end-user experience. - Perform root cause analysis and collaborate with internal engineering teams and external vendors. - Optimize alerting by refining monitoring thresholds and reducing false positives. - Develop and maintain reporting and dashboards for network performance visibility. - Monitor for potential security risks and ensure compliance with best-practice standards. - Monitor and report on client performance using performance analysis tools. Customer Driven - Identify and assess customers’ needs to achieve and exceed customer satisfaction. - Build sustainable relationships and trust with customers through open communication. - Handle customer queries, provide appropriate solutions, and follow up to ensure resolution. Project Progress Reporting & Planning - Provide field KPIs on work progress, including network uptime, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), SLA compliance, and network performance metrics. Qualifications - Proactive and analytical Network Monitoring professional. - Ability to interpret complex performance data and identify issues early. - Strong situational awareness and ability to prioritize incidents effectively. - Excellent communication skills with both technical and non-technical stakeholders. - Strong customer-focused mindset and ownership of service quality. - Professionalism, reliability, and commitment to high operational standards. - Degree in IT or related fields (or equivalent experience). Requirements - Experience working in a NOC or 24/7 monitoring environment. - Strong troubleshooting and analytical skills with familiarity in ITIL processes. - Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog). - Strong understanding of Layer 2 and Layer 3 network protocols. - Familiarity with network vendor’s monitoring platforms (Ruckus, Cambium, TP-Link). - Understanding of RADIUS and captive portals. - Basic scripting skills (Python, Bash, PowerShell). - Preferred but not essential: Certifications such as CCNA, CWNA, Network+, ITIL preferred. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment for better work/life balance.

Role Description The IT Operations Lead is responsible for the hands-on delivery, reliability, and security of Wifinity’s IT services and infrastructure. This is a deeply technical, player-manager role leading a small team of three, with significant personal involvement in: - M365 - Linux systems - Nutanix-hosted infrastructure - Cloud platforms - Monitoring - Incident management - Automation The role ensures that core IT platforms and services are robust, well-monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands-on, requiring strong individual technical contribution alongside team leadership. Qualifications - Strong, demonstrable hands-on Linux experience in production environments. - Strong, demonstrable experience of managing and optimising an M365 tenant, particularly within an E5 licence tier. - Broad IT operations background across infrastructure, service desk, and incidents. - Practical experience with cloud platforms, automation, and monitoring tools. - Comfortable acting as both technical lead and individual contributor. - Understanding of security, resilience, and operational risk. - Calm, methodical, and comfortable operating in live, operational environments. - Experience leading a small team/Line Management. Requirements - Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point, frequently resolving issues hands-on. - Ensure clear prioritisation, SLAs, escalation paths, and accurate documentation. - Drive pragmatic improvements to tooling, self-service, and knowledge base content. - Manage endpoint device management including robust configuration of MDM, InTune, and Conditional Access alignment to InfoSec policies. - Hands-on ownership of on-premise infrastructure predominantly hosted on Nutanix. - Design, build, patch, harden, and troubleshoot Linux systems in production environments. - Manage compute, storage, networking, backups, and platform resilience within Nutanix. - Own capacity planning, lifecycle management, and platform upgrades in line with operational demand. - Operate cloud services using a Linux-first approach, aligned with on-premise standards. - Implement and maintain infrastructure as code, automation, and standardised builds. - Own identity, access management, and authentication, backups, disaster recovery, and cost optimisation. - Own monitoring tools across infrastructure and services. - Lead and actively participate in major and complex incident response. - Own root cause analysis (RCA) and follow-through of corrective actions. - Own software asset and license management across the estate. - Maintain accurate inventories and ensure license compliance. - Lead a small team of 3 through direct involvement, mentoring, and coaching. - Balance delivery discipline with pragmatism. - Maintain high standards of documentation, runbooks, and operational hygiene. - Collaborate closely with Business Systems, Network Operations, and Information Security. - Execute against the IT operational plan while remaining responsive to real-world issues. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment for better work/life balance.

• Responsible for the hands-on delivery, reliability, and security of Wifinity’s IT services and infrastructure. • Lead a small team of three, with significant personal involvement in M365, Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation. • Ensure that core IT platforms and services are robust, well-monitored, and operationally sound, supporting both corporate users and operational teams. • Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point. • Ensure clear prioritisation, SLAs, escalation paths, and accurate documentation. • Hands-on ownership of cloud infrastructure platforms (e.g. Azure / AWS). • Lead and actively participate in major and complex incident response, coordinating resolution across IT, Network Operations, and third parties. • Maintain accurate inventories and ensure license compliance.

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity: The NOC L2/3 Team Lead is responsible for leading a team of highly skilled NOC engineers, ensuring the effective management of incidents, changes, and service requests across complex network environments. This role provides both technical leadership and operational oversight, ensuring that the team delivers high‑quality support, meets SLA targets, and maintains a culture of accountability, collaboration, and continuous improvement.  You will act as the escalation point for complex technical issues, guide engineers through troubleshooting and resolution, and ensure that processes, standards, and governance frameworks are consistently applied. This role is critical in maintaining network stability, driving operational excellence, and supporting the wider NETOPS function.  Key areas of focus: Joining our Network Operations department, you will be responsible for leading the technical network Engineering function who hold responsibility for technical network performance, complex troubleshooting, Technical Change Management and providing managed service support to our customers. The role will oversee both reactive “break-fix” response and also pro-active network maintenance.   Team Leadership & Performance  - Lead, coach, and develop L2/3 NOC engineers, ensuring high performance and technical capability.  - Provide day‑to‑day guidance, mentoring, and support to engineers handling complex incidents.  - Conduct regular 1:1s, performance reviews, and skills assessments to support growth and capability uplift.  - Foster a culture of ownership, accountability, and continuous improvement.  Operational Management  - Oversee the L2/3 workload, ensuring effective prioritisation and resource allocation.   - Ensure the team meets SLA and KPI targets through proactive monitoring and intervention.  - Maintain operational awareness of dashboards, alerts, and incident queues, ensuring timely action.  - Ensure adherence to escalation paths, incident management processes, and change governance.  - Coordinate with the Technical Controller, NOC L1 TL, Field Engineering, and other operational teams to maintain service continuity.  Incident & Problem Management  - Act as the senior technical escalation point for complex incidents and service‑impacting events.  - Lead technical investigations, ensuring root cause analysis and permanent fixes are identified.  - Support the NOC Management team during P1s and Major Incidents, providing technical direction and coordination.  - Drive problem management activities, identifying recurring issues and contributing to long‑term remediation.  Technical Leadership  - Provide expert guidance on WAN, WiFi, routing, switching, and network infrastructure.  - Support engineers with advanced troubleshooting, diagnostics, and fault isolation.  - Ensure technical documentation, runbooks, and knowledge articles are accurate and up to date.  - Contribute to the development of new processes, tools, and operational improvements.  Collaboration & Stakeholder Engagement  - Work closely with Engineering, core/platform, Service Management, and Field teams to resolve complex issues.  - Support cross‑functional initiatives that improve network reliability and operational efficiency.  - Communicate clearly with internal stakeholders regarding incident progress, risks, and outcomes.  Governance & Continuous Improvement  - Ensure compliance with ITIL processes, including Incident, Problem, and Change Management.  - Identify process gaps, inefficiencies, or failure points and drive remediation.  - Support the development and refinement of operational dashboards and reporting.  - Promote best practices, quality standards, and consistent ways of working across the NOC.  About you: You are a calm, structured, and decisive operator who thrives in a high‑paced environment. You enjoy coordinating activity, solving operational puzzles, and ensuring the right work gets the right attention at the right time. You balance technical understanding with strong organisational and communication skills.  We are looking for someone who:  - Has experience working within a NOC or technical operations environment.  - Understands incident management, prioritisation, and escalation processes.  - Communicates clearly and confidently across teams.  - Can quickly assess urgency and make informed decisions under pressure.  - Is comfortable influencing without direct line management responsibility.  - Has strong organisational skills and attention to detail.  - Has excellent analytical abilities   Your experience: - Experience in a technical operations, NOC, or service desk environment.  - Demonstrable ability to manage incidents, prioritise workloads, and coordinate cross‑team activity.  - Experience working with dashboards, monitoring tools, and ticketing systems.  - Understanding of network operations, incident lifecycles, and SLA‑driven environments.  - Familiarity with ITIL principles.  Nice to have: - Networking certifications such as CompTIA or CCNA equivalent  - Vendor Certifications (Cisco, Ruckus, Juniper etc…)  We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect. This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.