• You will get to work with our Collections Lead, Head of Underwriting , CRO, CEO and also the most senior people representing our clients. • You will have a major impact on the Uncapped bottom line and give us a platform for growth by ensuring we minimise our losses and maximise cash flow for investing in the growth of our portfolio. • You need to get a kick out of working in a fast-paced, solutions-oriented environment. Finding the problem is half the battle, coming up with the solution is the prize. • The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. Their delight is our success. Your interactions with them inform how we grow our business. You’re not a cog in the machine: *you’re a source of information on how we can get better.* • You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - happy customers are a vital part of our success! • You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience. Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential. • You will need to be well-versed in having difficult conversations with company owners with a view to finding solutions for both parties.

• Collect and organize medical records for member families seeking virtual Expert Consultations and Remote Second Opinions • Work to create efficiencies in the medical records collection process • Demonstrate excellence in client service, written and oral communication, project management, and problem solving • Collaborate with colleagues on the Remote Second Opinion, Member Experience, and Clinical Operations teams to create the best experience possible for our members

• Work independently to identify, investigate, and proactively solve carrier service disruptions and/or potential disruptions that result in failing to meet agreed upon customer service guarantees. • Help manage LTL and TL transportation spend by utilizing Shipbob tools and processes to identify the lowest cost carrier to meet shipment requirements. • Strengthen ShipBob Freight’s key performance indicators with a focus on on-time pick and on-time delivery by closing monitoring carrier and facility performance and escalating instances of noncompliance. • Responsible for reviewing open orders and optimizing load plans based on critical shipment attributes that include but are not limited to: pallet count, weight, origin, destination. Ship by date, and Deliver by Date. • Book less-than-truckload (LTL), partial, and full truckload (FTL) shipments across multiple business verticals that include but are not limited to: internal transfers within the ShipBob network, client customer orders, client inbound, and client B2B orders. • Monitor carrier performance closely and make any necessary adjustments to our carrier portfolio due to noncompliance and/or repeated service failures. • Timely address freight inquiries and escalations submitted by both our internal client care teams as well as from the client directly. • Work cross functionally in a fast paced environment between various departments, both internally and externally. • Track missed delivery and pick-up appointments for both merchant and ShipBob managed freight and recover any rolled shipments. • Maintain multiple reports specific to Freight team standard work. • Comply to all food safety and compliance policies and regulations. • Additional duties and responsibilities as necessary.

• Provide trauma-informed and person-centered crisis intervention via phone • Assess caller needs, screen for safety, and connect to appropriate services or resources • Collaborate with internal and external providers to ensure coordinated care • Maintain accurate and timely documentation in compliance with agency standards • Participate in supervision and team meetings to support continuous improvement