• Collect and organize medical records for member families seeking virtual Expert Consultations and Remote Second Opinions • Work to create efficiencies in the medical records collection process • Demonstrate excellence in client service, written and oral communication, project management, and problem solving • Collaborate with colleagues on the Remote Second Opinion, Member Experience, and Clinical Operations teams to create the best experience possible for our members

• Work independently to identify, investigate, and proactively solve carrier service disruptions and/or potential disruptions that result in failing to meet agreed upon customer service guarantees. • Help manage LTL and TL transportation spend by utilizing Shipbob tools and processes to identify the lowest cost carrier to meet shipment requirements. • Strengthen ShipBob Freight’s key performance indicators with a focus on on-time pick and on-time delivery by closing monitoring carrier and facility performance and escalating instances of noncompliance. • Responsible for reviewing open orders and optimizing load plans based on critical shipment attributes that include but are not limited to: pallet count, weight, origin, destination. Ship by date, and Deliver by Date. • Book less-than-truckload (LTL), partial, and full truckload (FTL) shipments across multiple business verticals that include but are not limited to: internal transfers within the ShipBob network, client customer orders, client inbound, and client B2B orders. • Monitor carrier performance closely and make any necessary adjustments to our carrier portfolio due to noncompliance and/or repeated service failures. • Timely address freight inquiries and escalations submitted by both our internal client care teams as well as from the client directly. • Work cross functionally in a fast paced environment between various departments, both internally and externally. • Track missed delivery and pick-up appointments for both merchant and ShipBob managed freight and recover any rolled shipments. • Maintain multiple reports specific to Freight team standard work. • Comply to all food safety and compliance policies and regulations. • Additional duties and responsibilities as necessary.

• Provide trauma-informed and person-centered crisis intervention via phone • Assess caller needs, screen for safety, and connect to appropriate services or resources • Collaborate with internal and external providers to ensure coordinated care • Maintain accurate and timely documentation in compliance with agency standards • Participate in supervision and team meetings to support continuous improvement

• Provide medical expertise to support Clinical Operations and Therapy teams. • Plan, conduct, evaluate, and document clinical studies. • Perform medical reviews and provide medical input for study documents and data. • Conduct quality and consistency checks of study data. • Provide medical input for regulatory submissions, ethics committee applications, and regulatory queries. • Participate in meetings with external consultants and internal project teams.