• The Business Intelligence Analyst builds and maintains dashboards and reports that help EO leaders and teams understand performance and take action • Develop executive dashboards, operational reports, and self-service views • Support teams across EO (chapter operations, member engagement, growth, product teams, etc.) • Help them use consistent, approved data sources when possible to ensure metrics are not rebuilt differently • Document major reporting in use: what exists, who maintains it, and what data it relies on • Work closely with other analysts and EO’s technology team to ensure reporting is accurate and sustainable • Use AI features with the same standards for accuracy and review as manually built reports • Support recurring reporting cycles (monthly, quarterly, annual) in line with leadership priorities and standard business definitions • Respond to dashboard and reporting requests in line with team prioritization practices • Develop training materials, quick-reference guides, and walkthroughs to support independent use of reporting

Role Description Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations, we help agencies stay prepared for future challenges. Qualifications - Bachelor’s level degree or higher in any accounting, finance, economics, or business discipline from an accredited college or university. - Demonstrated experience in accounting or finance. - Demonstrated experience in technical writing, information transmission, and document formatting. Requirements - US Citizen (MUST) - Must be eligible to possess MBI (IRS Background Investigation) clearance. Active IRS MBI clearance is preferred. Benefits - Integrated CMMI Level 3 processes, tools, and techniques. - Innovative, cost-efficient, and secure solutions to address complex challenges. - Dedicated subject matter experts (SMEs) and thought leaders. Company Description eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications. eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable federal, state, and local laws.

• Lead discovery sessions, workshops, and interviews with business and technical stakeholders. • Gather, analyze, document, validate, and manage functional and non-functional requirements. • Translate business needs into user stories, acceptance criteria, process flows, business rules, functional specifications, and UAT scenarios. • Manage product backlogs and support sprint planning, backlog refinement, demos, release planning, UAT, and defect triage. • Define CRM requirements for sales, service, case management, customer journeys, workflows, fields, forms, integrations, security, and reporting. • Gather BI and Power BI requirements for dashboards, reports, KPIs, analytics, scorecards, data sources, refresh frequency, security, and acceptance criteria. • Document data requirements, mappings, flows, source systems, integrations, data lineage, validation rules, and data quality needs. • Collaborate with Product Owners, CRM consultants, developers, architects, BI developers, data engineers, business leaders, and technical teams. • Support validation of CRM enhancements, Power BI dashboards, reports, integrations, data solutions, and AI-enabled initiatives.

• Consulting and support for clients in the areas of Business Intelligence, corporate planning and group consolidation • Analyzing functional requirements together with Finance, Controlling and Group Accounting • Developing concepts and solution architectures based on IBM Planning Analytics TM1 • Translating business requirements into technical solutions and system designs • Modeling and implementing OLAP solutions, reports, dashboards and planning systems • Developing and optimizing data integrations from ERP, financial and upstream systems • Supporting client projects from concept through to go‑live • Conducting workshops, end‑user training and presentations at client sites • Long‑term support and continuous development of existing client solutions • Supporting presales activities, solution proposals and client presentations