Una empresa de TI centrada en el cliente
Senior Business Analyst – CRM, BI, Data
Location
Colombia
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Senior Business Analyst – CRM, BI, Data
SQDM
• Lead discovery sessions, workshops, and interviews with business and technical stakeholders. • Gather, analyze, document, validate, and manage functional and non-functional requirements. • Translate business needs into user stories, acceptance criteria, process flows, business rules, functional specifications, and UAT scenarios. • Manage product backlogs and support sprint planning, backlog refinement, demos, release planning, UAT, and defect triage. • Define CRM requirements for sales, service, case management, customer journeys, workflows, fields, forms, integrations, security, and reporting. • Gather BI and Power BI requirements for dashboards, reports, KPIs, analytics, scorecards, data sources, refresh frequency, security, and acceptance criteria. • Document data requirements, mappings, flows, source systems, integrations, data lineage, validation rules, and data quality needs. • Collaborate with Product Owners, CRM consultants, developers, architects, BI developers, data engineers, business leaders, and technical teams. • Support validation of CRM enhancements, Power BI dashboards, reports, integrations, data solutions, and AI-enabled initiatives.
Job Requirements
- 5+ years of experience as a Business Analyst, Senior Business Analyst, Product Analyst, Functional Analyst, or similar role.
- Experience managing requirements in complex or cross-functional technology environments.
- Experience with CRM platforms; Microsoft Dynamics 365 is strongly preferred.
- Experience with CRM processes, workflows, business rules, customer journeys, integrations, forms, fields, security, and reporting.
- Experience gathering requirements for Power BI, BI dashboards, reports, KPIs, analytics, and self-service BI.
- Experience with data sources, data flows, data mapping, data quality, data lineage, integrations, relational data concepts, and analytical outputs.
- Experience writing user stories, acceptance criteria, functional specifications, process flows, use cases, business rules, and UAT scenarios.
- Experience working in Agile/Scrum environments.
- Strong stakeholder management, communication, documentation, analytical thinking, and problem-solving skills.
- Bilingual proficiency in English and Spanish. English B2 or higher preferred.
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