Role Description We are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross-functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast-paced position for an excellent communicator who thrives on cross-functional collaboration and is comfortable being managed remotely. Your key responsibilities - Support cash collections for delinquent customers by reaching out directly to resolve unpaid balances. - Assist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issues. - Conduct credit assessments for customers to support revenue growth while minimizing financial risk. - Liaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance-related queries. - Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays. - Manage account netting processes, collaborating with AP and customers to reconcile transactions. - Partner with the tax team to support and coordinate local tax and withholding tax requirements. - Ensure Finance-related processes are adhered to for SOX compliance and efficient business operations. - Generate weekly and monthly Accounts Receivable (A/R) reports for executive review. - Assist with process improvement projects to enhance collections outcomes. Qualifications - Minimum 5 years of relevant experience in Finance and Collections, preferably for a US company. - Demonstrated expertise in managing and reconciling complex netting accounts. - Experience in multi-currency billing and the full order-to-cash (OTC) cycle. - Experience in robust control environments, preferably SOX. - Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data. - Advanced user of Microsoft Excel and Google Sheets for ad hoc reporting. - Strong problem-solving skills with the ability to prioritize, multitask and communicate effectively. Requirements - Fluency in Mandarin, in addition to English (considered a plus). - Experience in communications products or similar complex, high-volume transaction businesses (considered a plus). - Experience using Zuora and/or Oracle Fusion Advanced Collections (considered a plus). - Commercially minded with a sense of humour and a can-do attitude (considered a plus). Benefits There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Company Description Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

• Assist in managing day-to-day collections operations for firm partners • Establish and maintain a system of monitoring and encouraging cash receipts • Get all billing admins and Billing Attorneys to focus on collections, to include follow-up • Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned. • Generate and/or revise monthly client reminder statements • Provide reports reflecting accounts receivable analyses, DSO, • Provide budgeting, forecasting and ad hoc reporting specific to client needs • Work closely with senior management and report on daily activities to resolve issues • Create estimates of projected collections and adhere to client deadlines • Prepare documents for write-off of accounts receivable • Assist in transitioning matters handled by departing attorneys • Research and monitor unapplied payments • Monitor payment arrangements to ensure compliance with payment terms • Develop strong working relationships with assigned Partners to provide best in class customer service.

• Asesores de Cobranza para carteras temprana e intermedia • Atención al cliente a través de medios remotos • Proporcionar soluciones a los clientes respecto a cobranza

Role Description Responsible for the timely, accurate submission of invoices to responsible payer, of any type, for all services and products provided. Evaluates payments received and application to the patient account. Follows-up with responsible parties to ensure the receipt of timely, accurate payments. Assists with Billing and Collection Training and completes "second level" appeals to payers. Job Responsibilities - Submits timely, accurate invoices to payer for products and services provided. - Understands the terms and fee schedule for all contracts for which invoices are submitted. - Correctly determines quantities and prices for drugs billed. - Verifies that the services and products are correctly authorized and that required documentation is on file. - Ensures that invoices are submitted for services and products that are properly ordered and confirmed as provided. - Evaluates payments received for correctness and applies payments accurately to the system. - Verifies that payments received are correct according to the fee schedule. - Applies the payment correctly to the patient account. - Ensures that secondary bills and patient invoices are mailed within 48 hours of receipt of payment. - Notifies the Reimbursement Manager if there are overpayments and/or duplicate payments for the same service. - Transfers payments belonging to other offices within 48 hours of receipt. - Follows up on invoices submitted to ensure prompt and timely payment. - Calls to verify that claims submitted were received and are in processing. - Sends letters to the patient or responsible party when their insurance carrier fails to make payment in a reasonable time frame. - Generates and mails statements and collections letters. - Follows-up on all denials within 48 hours of receipt. - Ensures compliance with policies and guidelines outlined in the contract terms and fee schedule. - Follows HIPAA guidelines when accessing and sharing patient information to maintain patient and business confidentiality. Qualifications - High School Diploma or equivalent. - 0 – 6 months previous Infusion Reimbursement or Intake/Admissions experience. Basic Qualifications & Interests - Basic level skill in Microsoft Excel. - Basic level skill in Microsoft Word. Benefits - Medical, Dental, & Vision Insurance - Paid Time off - Bonding Time Off - 401K Retirement Savings Plan with Company Match - HSA Company Match - Flexible Spending Accounts - Tuition Reimbursement - myFlexPay - Family Support - Mental Health Services - Company Paid Life Insurance - Award/Recognition Programs