Carnival Corporation

Role Description As a Reservation Sales Agent, you’ll handle inbound calls from Consumers and Travel Advisors, turning inquiries into bookings. You’ll sell cruises, upgrades, and add-ons using your expert product knowledge and strong sales skills. Top performers earn more — sales calls are prioritized for high-converting agents. - Sell cruises and travel packages directly to consumers and advisors - Convert calls into bookings and maximize revenue through upselling - Provide top-tier service and first-call resolution for reservation questions - Work independently while hitting sales, quality, availability and adherence targets - Leverage our tools to create exceptional guest experiences Qualifications - One-year minimum of sales experience - Strong communication skills - Passion for helping people - Ability to work from home with reliable high-speed internet - Basic computer proficiency - Travel industry or call center experience a plus Requirements - High-speed Cable or Fiber internet (no satellite or mobile) - Minimum speeds: 50 Mbps down / 12 Mbps up - Must use a hardwired Ethernet connection (Wi-Fi not compatible) Schedule - Full-time, starting September 8th, 2026 - Shifts: Mon–Fri (10:30AM–7:00PM or 10:45AM–7:15PM PT), plus 6 weekend days/quarter - Limited PTO during peak season (Jan–Feb); holiday & mandatory OT may apply Benefits - $15/hour base + eligibility for monthly sales incentives - Cruise travel benefits for you, your family, and friends - Health and Welfare Benefits (Medical, Vision, Dental) - 401(k) - Employee Stock Purchase Plan - All equipment provided - Training & Professional Development - Tuition & Professional Certification Reimbursement Company Description Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. Holland America Line is a premium cruise brand for explorers, foodies, and music lovers looking to see the world in style.

Role Description The Senior Engineer, DevOps is responsible for designing, implementing, automating, and supporting the organization's cloud and on-premises infrastructure, CI/CD pipelines, deployment frameworks, and operational tooling. This role serves as a technical leader within the engineering organization, driving automation, reliability, scalability, and operational excellence across enterprise applications and platforms. Qualifications - Bachelor's Degree in information technology, computer science, or related field or related equivalent work experience - Strong experience with CI/CD tools (Azure DevOps, GitHub Actions, GitLab CI/CD, Jenkins, GitLab CI/CD, or similar) - Strong experience in Infrastructure as Code (Terraform, CloudFormation, Ansible, or similar) - Strong experience in at least one major cloud provider (Azure, AWS, or GCP; multi-cloud preferred) - Expertise in Kubernetes, Terraform, CI/CD, and cloud automation and container platforms - Strong experience in GitOps methodologies and tools (e.g., ArgoCD), platform engineering, self-service infrastructure, developer enablement, reusable deployment patterns - Proficient in system monitoring tools including metrics, logging, and alerting platforms - Expertise in web-enabling technologies, web and administrative tools - Expertise in Source Control; Continuous Integration; Infrastructure Automation; Deployment Automation & Orchestration; Mobile Device Management - Solid understanding of networking, security best practices, and system architecture - Ability to think critically, solve problems creatively, and perform root cause analysis - Flexibility to adjust to changing priorities and deadlines - Good analytical skills and attention to detail with a strong business sense - Ability to manage tight deadlines, prioritize workload, and achieve effective results - Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals - Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences including management - Very good communication, team building, conflict management, and organizational skills - Proven track record of working collaboratively with cross-functional teams to achieve common goals and drive results - Ability to quickly learn new technologies and concepts Requirements - 5+ Years of experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.) - Participating in cross-functional technology teams - Experience in DevOps, Cloud Engineering, Infrastructure Engineering, or related technical disciplines - 3+ Years of experience designing and supporting enterprise CI/CD platforms - Experience supporting large-scale production environments - Experience in network, server, and application-status monitoring - Experience in cloud infrastructure and modern application deployment methodologies Benefits - Cost-effective medical, dental, and vision plans - Employee Assistance Program and other mental health resources - Company paid term life insurance and disability coverage - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays – 8 company-wide holidays, plus 2 additional floating holidays - Vacation Time – 14 days/year for full-time employees at the manager and below level; 19 days/year for director and above level - Sick Time – 80 hours of sick time each year for full-time employees - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus Work Conditions - Work primarily in a climate-controlled environment with minimal safety/health hazard potential - This position is classified as “remote.” Regular travel to Carnival headquarters in Miami, FL may be required for in-office collaboration - Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas

Role Description We’re looking for an amazing Air Customer Service Agent, After Hours to fill this role. You will be joining the Travel Services team for a home-based position to cover duties while the office is closed. - Processes urgent air travel outside of business hours for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, usually in cases where trips have been disrupted for unforeseen reasons. - Provides excellent customer service and support for cruise guests that either have a disruption to their travel plans or require immediate assistance with flights to get from their homes to join their cruise or from the end of their cruise to get back home. - Administers hotel and ground transportation arrangements for shipboard officers, crew, and guest entertainers including creation/communication of hotel rooming lists and ground transportation manifests. - Answers phone calls and monitors e-mails for shoreside travelers in need of urgent assistance outside of business hours (aka Corporate Travel), providing timely and accurate information. - Finds the best combination of price, convenience, and comfort, and issues the resulting air tickets. - Provides cross-function support to Company Travel team as needed, ensuring that overall department needs are met when coverage is needed. - Follows all Company and department-specific policies and procedures during daily operations of the job. - Any additional work-related duties as assigned by the supervisor or manager. Qualifications - Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. - This job normally requires 3 years of related experience in a travel agency, airline or wholesale travel agency. - Proficient in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook. - Ability to work independently and think quickly. - Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing. - Flexible schedule that includes nights and weekends. After-hours team will need to be available for work, 6pm-6am M - F (9 hour shifts with 1 hour lunch), 5pm-6am S-S. Shift assigned will be anytime between those hours. - Must be available for an initial 4-6 weeks, paid training period. - Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). - Please note that this position can be 100% fully remote, US Only. - (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CA, CO, CT, DE, HI, IA, KY, LA, ME, MS, MT, ND, NE, NV, NY, SD, VT, WA, WV, WY). Benefits - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely.

Role Description This position involves overseeing and resolving credit card chargeback conflicts, including those involving PayPal and Bon Voyage, to guarantee prompt and precise reactions to all disputes. The role will require creating monthly spreadsheets for JNR (a collection agency) with necessary documentation and producing balance due letters for outstanding balances on board. Moreover, the position will involve generating biweekly statements for receivables related to reservations and onboard accounts. - Responding to credit card chargeback and dispute situations, including those involving PayPal and Bon Voyage. - Supplying the required supporting evidence via banking websites to guarantee each case is resolved accurately and on time. - Accountable for the preparation of monthly spreadsheet for JNR (collection agency), ensuring that all required supporting documentation is accurately compiled and included. - Overseeing & conducting thorough research on daily PayPal inquiries, taking full accountability for transactions requiring further investigation. - Responsible for generating biweekly balance due letters for onboard balances and biweekly receivable statements for reservations and onboard. - Processing the daily Payment Gate payment exceptions, ensuring prompt and precise resolution of any issues. - Conducting research and responding to email inquiries regarding PaymentGate and FunShip Pay payment transactions. - Providing assistance in the preparation of monthly chargeback and collection reporting, ensuring accuracy and timely delivery. Qualifications - A Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required. - A minimum of 5 years of experience in Accounting related to credit card processing, cash applications, or a related finance role, with a focus on chargebacks, disputes, and payment reconciliation. - Proven experience in handling credit card chargebacks, payment exceptions, and working with collection agencies or external debt collectors. - Solid understanding of financial systems, accounting processes, and payment processing platforms such as PaymentGate, FunShipPay, PayPal, and Bon Voyage. - At least 3 years of experience in operations, preferably in crew manning. - Proficiency in Microsoft Office (Excel, Word, PowerPoint). - Technical experience in ERP Accounting System. - Must be amenable to work in EST. Company Description

Role Description The Sr Manager, Fleet Finance Operations provides strategic leadership and operational oversight for all shipboard finance, financial technology (ATMs, Kiosks, etc.) and payroll functions across the fleet. This role is accountable for establishing efficient, standardized, and well-controlled business processes that support financial integrity, crew experience, and guest operations. The Sr Manager, Fleet Finance Operations drives continuous improvement by redesigning and optimizing end-to-end finance and payroll processes, defining performance metrics, and building scalable operating models that enable consistent execution across a diverse, multinational shipboard workforce. Acting as a senior business partner to Hotel, Guest, and Marine Operations leaders, the role ensures finance and payroll processes enhance onboard service delivery while meeting regulatory, audit, and internal control requirements. This role serves as the lead business authority for requirements related to system enhancements, and partners with Financial Systems and IT teams to deliver on technology projects, ensuring business readiness, adoption, and value realization. The Sr Manager, Fleet Finance Operations is responsible for talent acquisition and performance management for Finance Specialists, Paymasters, Inventory Managers, and Financial Directors across a fleet of 29 vessels and new builds joining the Carnival Cruise Line fleet. Qualifications - Bachelor’s degree in Finance, Accounting, Business Administration, Business Informatics, or a related field. - Master’s degree or MBA preferred. - Microsoft Office Suite, advanced Excel skills, versed in PowerPoint and creation of executive level presentations. - Skilled in developing business cases, executive-level analyses, reporting, and presentations to support decision-making and strategic initiatives. - Highly desired: Working knowledge of emerging AI and automation capabilities and the ability to identify practical applications within finance and payroll operations. Requirements - 15+ years of progressive experience in finance operations, financial systems, or business process management, within a complex, highly regulated, or operationally intensive environment (e.g., maritime, hospitality, transportation, or large-scale services). - 5+ years people leadership experience managing large, diverse and multinational teams in the cruising industry. - Demonstrated experience acting as a business sponsor and subject matter expert for financial applications, including business requirements definition and change management. - Project Management Professional certification is a plus. - Strong foundation in finance and accounting principles, payroll operations, internal controls, and compliance requirements. - Proven track record of business process improvement, operational transformation, and efficiency creation at enterprise scale. - Proven ability to lead through influence, partnering effectively with IT, Operations, Analytics, and Finance leadership to drive outcomes. Benefits - Cost-effective medical, dental and vision plans. - Employee Assistance Program and other mental health resources. - Company paid term life insurance and disability coverage. - 401(k) plan that includes a company match. - Employee Stock Purchase plan. - Paid Time Off including 8 company-wide holidays and 2 additional floating holidays. - Vacation Time starting with 14 days/year for full-time employees at the manager and below level; 19 days/year for director and above level. - 80 hours of sick time each year for full-time employees. - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. - Personal and professional learning and development resources including tuition reimbursement. - On-site Fitness center at our Miami campus.

Role Description We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist, you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Key Responsibilities - Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance. - Serve as the primary point of contact for resolving problems and addressing concerns related to reservations. - Assist management and colleagues with problem resolution and policy clarification. - Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives. - Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service. - Resolve questions and issues received via email with a focus on service excellence. - Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors, and staff. - Serve as a resource for special projects. - Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels. Qualifications - Excellent communication and interpersonal skills. - Strong negotiation abilities and a customer-centric approach. - Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy. - Ability to multitask and prioritize effectively in a fast-paced environment. - Demonstrated ability to maintain confidentiality and exercise sound judgment. - Capacity to work independently under pressure and adapt to changing circumstances. - Passion, enthusiasm, and dedication to creating memorable guest experiences. - Accountability, honesty, fairness, and consistency in all interactions. - Open-mindedness and a collaborative spirit, promoting teamwork and mutual success. - Travel industry experience recommended but not required. Requirements - Flexible scheduling is essential. - Some overtime or extended shifts may occur during peak seasons or special projects. - January and February are our busy times and personal time off will be limited or not available. - We are open most holidays and overtime may be mandatory as needed. - Position operates in a fast-paced call center environment with frequent guest and staff interaction. Benefits - Cruise and Travel Privileges for you and your family and friends. - Health Benefits. - 401(k). - Employee Stock Purchase Plan. - Training & Professional Development.

Role Description The Oracle EBS Applications Lead is responsible for the functional support, governance, and continuous improvement of Oracle E-Business Suite (EBS) Financials across key modules including: - Accounts Payable (AP) - General Ledger (GL) - Purchasing (PO) - Fixed Assets (FA) - Cash Management (CE) This role partners closely with Accounting and broader Finance stakeholders to ensure efficient transaction processing, data integrity, and compliance with internal controls. In addition to strong functional ownership, the role requires a working understanding of Oracle EBS architecture, configurations, and cross-module data flows to effectively troubleshoot issues, support integrations, and collaborate with technical teams. The position provides day-to-day production support, manages user access and security, and contributes to system enhancements and Oracle-related initiatives. It ensures business requirements are translated into scalable system solutions through structured testing, documentation, and cross-functional coordination. Key Accountabilities - Production Support - Provide day-to-day functional support across Oracle EBS Financial modules, ensuring stability and accuracy of end-to-end finance processes. - Troubleshoot transactional and system issues across modules (AP, GL, PO, FA, CE), including root cause analysis involving data, configuration, and integrations. - Support key finance processes such as procure-to-pay, record-to-report, asset lifecycle management, and cash reconciliation. - Monitor issue queues and service tickets, ensuring timely resolution and minimal business disruption. - Support month-end, quarter-end, and year-end close activities, including subledger to GL reconciliation. - Assist Finance teams with reconciliations, data corrections, and process validation. - Ensure system readiness and data accuracy for financial reporting cycles. - User Access & Security Administration - Manage user provisioning, role assignments, and responsibility structures within Oracle EBS. - Ensure compliance with SOX and segregation of duties (SoD) requirements across financial modules. - Perform periodic access reviews and support audit requests. - Understand role-based access design and its impact across integrated modules and financial data. - Testing & Change Management - Lead and execute User Acceptance Testing (UAT) for patches, enhancements, and Oracle-related projects. - Validate configurations, cross-module impacts, and integrations to ensure alignment with business requirements. - Partner with IT to support deployments, with awareness of dependencies, release cycles, and potential downstream impacts. - Business Partnership & Continuous Improvement - Collaborate with Finance stakeholders across AP, GL, Procurement, Treasury, and Fixed Assets to identify improvement opportunities. - Translate business requirements into functional specifications with consideration of system capabilities and constraints. - Drive standardization and optimization of end-to-end financial processes within Oracle EBS. - Documentation & Training - Maintain process documentation, user guides, and training materials across financial modules. - Deliver training to end users, incorporating both process flows and system functionality. - Ensure effective knowledge transfer for system changes and enhancements. - Governance, Risk & Compliance - Support internal and external audits related to financial systems and processes. - Ensure adherence to corporate policies, data governance standards, and internal controls. - Participate in control design and monitoring across Oracle EBS Financials. - Project Participation - Act as a functional SME across Oracle Financial modules in projects, upgrades, and transformation initiatives. - Support data validation, cutover planning, and post-go-live stabilization. - Collaborate with technical teams on configurations, integrations, and issue resolution. Qualifications - Bachelor’s degree in Finance, Accounting, Information Systems, or related field (or equivalent experience). - 3+ years of experience supporting Oracle EBS Financials in a functional capacity. - Hands-on experience across multiple modules (AP, GL, PO, FA, CE preferred). - Basic understanding of financial controls, audit requirements, and compliance frameworks (e.g., SOX). - Working knowledge of Oracle EBS concepts such as setups, data flows, and module interdependencies. - Amenable to work in EST. - Must be flexible with the schedule, including weekends and holidays when required based on operational needs.

Role Description In a team of two, our On-Stage Alaska Presenters are responsible for presenting “On Stage Alaska” live and virtual sales presentations to prospective guests at travel agencies across North America to create Holland America Alaska destination product awareness and interest through education and entertainment. Travel the US and Canada fulfilling a presentation schedule determined by the program manager. Drive demand for Holland America Alaska Cruises and Cruise tours. - Present “On Stage Alaska” scripted sales presentation to prospective guests at local travel agencies and to virtual audiences. - Maintain control of sound/audio visual equipment including transportation, setting up equipment prior to show time and breaking it down after the show. - Host pre & post-show reception to answer questions and build relationships with travel agents. - Complete show report and paperwork at the end of each event. - Keep in touch with agency contacts and aid with event promotion, including calling two weeks prior to confirm all show details. - Coordinate team travel, including air, rental car, and hotel accommodations. - Perform other duties as assigned including but not limited to all Sales Enablement Trade & Consumer Event Initiatives. - Adhere to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control. Qualifications - High School Diploma, GED and/or equivalent Experience. - Minimum of (one) 1-year travel agency/cruise experience preferred. - Strong presentation and entertainment skills in-person and virtually is a must. - Ability to keep organized and attention to details is a must. - Prior knowledge of Alaska and related programs preferred. - Ability to travel, including ability to rent a car. - Ability to work without direct supervision. - Ability to be flexible and adapt to different situations. - Proficiency with Word, Excel and Access. - Strong guest relations and sales skills preferred. - Important to be a team player, take initiative, and follow direction. Requirements - Travel: 25-50% with shipboard travel likely. - Work Conditions: May be requested to work a different shift. - Physical Demands: May need to stand for long periods of time. - This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. Benefits - Cruise and Travel Privileges for You and Your Family. - Health Benefits. - 401(k). - Employee Stock Purchase Plan. - Training & Professional Development. - Tuition & Professional Certification Reimbursement. - Base Hourly Range: $19.33 to $26.11.

Role Description The Technical Specialist, MAST Data is responsible for administering and controlling data in the AMOS System and ensuring maintenance and spares data are managed and developed in line with the HA Group’s strategy and core values. The role will work closely with asset, operational and inventory teams, and vessels to ensure data is accurate and maintained to company standards. This ideal candidate should understand customer service and its impact on our ability to deliver a unique and quality product, be willing to embrace all company values and customer service credo, be able to adapt and adjust demeanor to a variety of circumstances, be motivated to excel in all aspects of job duties and responsibilities and be a personable communicator with outstanding social skills and a warm, friendly, and caring personality. - Assists in Amos System for the completion of day to day maintenance change requests from the ships via data management systems (e.g. ADM), ensuring best practices are consistently implemented. - Assists in Amos System for the completion of day to day spares and stocks change requests from the ships via data management systems, ensuring best practice consistently implemented. - Assists in Amos system the progressive standardization of spares / asset hierarchies and maintenance structures across all operating groups. - Assists in Amos system for the registration or creation of spares / asset registrations, hierarchies and maintenance structures for new build ships. - Assists and makes the necessary adjustments or changes of data in AMOS as directed by AMOS Supervisor. Qualifications - Minimum of 5 years of experience within maintenance management, inventory management or inventory control. - Working knowledge of shipboard or warehouse technical spares / inventory operations. - Minimum 3 years of experience in spare requisitioning, monitoring, and associated analytics. - Amenable to work in a shifting schedule (day shift/mid shift in PHT). Requirements - Able to demonstrate strong detailed analytical skillset. - Intermediate level knowledge of Microsoft Office, particularly Excel and PowerPoint. - Excellent verbal and written communication in English. - Working knowledge of AMOS or similar WMS/ERP. - Ability to work in complex organizations under ambiguous circumstances with minimal supervision. - Able to multi-task with an understanding of project priorities. - Able to work with a diverse set of people from multiple countries.

Role Description We are looking for an amazing Salesforce Analyst to fill this role, which is based remotely. The Salesforce Analyst is responsible for leading sales financial planning through budget and forecast analysis, automation, and process optimization to improve sales efficiency and consistent with the objectives of the company. This role involves gathering and interpreting data, identifying trends, and providing actionable insights to various departments as it relates to the North America Sales & Trade Marketing teams financial A&P and G&A spend. - Analysis & Forecasting: - Review costs by closely aligning with Management to report on spend against forecast projections. - Anticipate and strategically prepare monthly forecasts and accruals for the North America sales & Trade Marketing team A&P and G&A. - Ensure proper classification of expenses, conduct variance analysis and cost correction management. - Manage the auto fleet budget and forecast and escalations. - Account reconciliation and accrual management. - Sales Financial Planning & Reporting: - Strategically develop, propose, amend, and manage Sales & Trade Marketing budgets. - Create revenue coop report within financial budget limitations. - Provide reporting to Sales Directors and coordinate integration within Sales Force tool. - Review actuals and provide reports to directors for review. - Create reports in Salesforce for month end accruals. - Generate Ad hoc reporting related to Sales metrics, revenue tracking, and performance against KPI. - Salesforce budget system management: - Understand automation of sales tools, such as Salesforce for financial planning, reporting, and approval workflows. - Oversee Salesforce CRM automation and integration with financial systems such as Polar. - Monitor coop processes and provide recommendations for processes and report improvement designs. - Cross-functional collaboration & management of projects: - Partner with other teams such as IT, Finance to streamline integrations between Salesforce and other systems (Polar) for A&P budgets and payment processing. - Drive change management efforts to ensure adoption of automation solutions. - Oversee aspects of project planning, management, and execution (scope, schedule, and budget). - Work with the team and leadership to document and resolve financial technical issues. - Communicate business and technology issues and solutions. - Performs other duties as assigned as requested. Qualifications - Bachelor's degree in Business Administration, Finance, Economics, or a related field. - Strong analytical and problem-solving skills. - Proficiency in data analysis tools such as Salesforce, Access, Excel, SQL, and Power BI. - Minimum of 3 years of experience in business analysis or a related field. - Proven track record of analyzing data and providing actionable insights. - Experience in creating detailed reports and presentations for stakeholders. - This position is considered Remote. Benefits - Cruise and Travel Privileges for You and Your Family. - Health Benefits. - 401(k). - Employee Stock Purchase Plan. - Training & Professional Development. - Tuition & Professional Certification Reimbursement. - Rewards & Incentives.