Carnival Corporation

Role Description We are looking for an amazing Salesforce Analyst to fill this role, which is based remotely. The Salesforce Analyst is responsible for leading sales financial planning through budget and forecast analysis, automation, and process optimization to improve sales efficiency and consistent with the objectives of the company. This role involves gathering and interpreting data, identifying trends, and providing actionable insights to various departments as it relates to the North America Sales & Trade Marketing teams financial A&P and G&A spend. - Analysis & Forecasting: - Review costs by closely aligning with Management to report on spend against forecast projections. - Anticipate and strategically prepare monthly forecasts and accruals for the North America sales & Trade Marketing team A&P and G&A. - Ensure proper classification of expenses, conduct variance analysis and cost correction management. - Manage the auto fleet budget and forecast and escalations. - Account reconciliation and accrual management. - Sales Financial Planning & Reporting: - Strategically develop, propose, amend, and manage Sales & Trade Marketing budgets. - Create revenue coop report within financial budget limitations. - Provide reporting to Sales Directors and coordinate integration within Sales Force tool. - Review actuals and provide reports to directors for review. - Create reports in Salesforce for month end accruals. - Generate Ad hoc reporting related to Sales metrics, revenue tracking, and performance against KPI. - Salesforce budget system management: - Understand automation of sales tools, such as Salesforce for financial planning, reporting, and approval workflows. - Oversee Salesforce CRM automation and integration with financial systems such as Polar. - Monitor coop processes and provide recommendations for processes and report improvement designs. - Cross-functional collaboration & management of projects: - Partner with other teams such as IT, Finance to streamline integrations between Salesforce and other systems (Polar) for A&P budgets and payment processing. - Drive change management efforts to ensure adoption of automation solutions. - Oversee aspects of project planning, management, and execution (scope, schedule, and budget). - Work with the team and leadership to document and resolve financial technical issues. - Communicate business and technology issues and solutions. - Performs other duties as assigned as requested. Qualifications - Bachelor's degree in Business Administration, Finance, Economics, or a related field. - Strong analytical and problem-solving skills. - Proficiency in data analysis tools such as Salesforce, Access, Excel, SQL, and Power BI. - Minimum of 3 years of experience in business analysis or a related field. - Proven track record of analyzing data and providing actionable insights. - Experience in creating detailed reports and presentations for stakeholders. - This position is considered Remote. Benefits - Cruise and Travel Privileges for You and Your Family. - Health Benefits. - 401(k). - Employee Stock Purchase Plan. - Training & Professional Development. - Tuition & Professional Certification Reimbursement. - Rewards & Incentives.

Role Description The Dry Dock Logistics Manager is responsible for planning and managing logistics functions to support the execution of dry docks and special projects for the CCL fleet. This role involves overseeing on-site logistics providers, establishing project metrics, ensuring timely execution of logistics, and developing master schedules for shipping cut-offs and exception management. This position will work closely with Technical, Hotel Refurbishment, DDPMO, and Purchasing teams to ensure that dry dock materials are tracked and delivered on time for designated projects. - Establish key metrics and successful criteria for projects. - Responsible for timetable and deadline development and communication with stakeholders to ensure timely execution of the material logistics to support projects. - Management and implementation of reverse logistics and product returns. - Conduct lessons learned at the end of each project with major stakeholders. Qualifications - Bachelor's Degree in Logistics, Business, Engineering, or Finance. - Strong computer skills, including robust Excel abilities. Requirements - Travel: 25-50% with shipboard travel likely. - Work may require employee to work inside and/or outside with exposure to changing climate and/or operate machinery. - Requires regular movement throughout company facilities. - This position is classified as “remote.” - Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. Benefits - Health Benefits: - Cost-effective medical, dental, and vision plans. - Employee Assistance Program and other mental health resources. - Additional programs include company paid term life insurance and disability coverage. - Financial Benefits: - 401(k) plan that includes a company match. - Employee Stock Purchase plan. - Paid Time Off: - Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. - Sick Time – All full-time employees receive 80 hours of sick time each year. - Other Benefits: - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. - Personal and professional learning and development resources including tuition reimbursement. - On-site Fitness center at our Miami campus.

Role Description A Purchasing Agent at Carnival Cruise Lines is responsible for managing the procurement of goods and services necessary for shipboard operations. Key responsibilities include: - Review confirmations from vendors and source out-of-stock items from other vendors by researching and identifying supply options and/or substitutions. - Negotiate terms and conditions with suppliers to ensure competitive pricing and favorable contract terms. - Coordinate with the logistics team to manage the timely delivery of goods to shipboard locations. - Maintain accurate records of purchases, pricing, and other relevant data in procurement systems. - Monitor inventory levels and forecast demand to ensure uninterrupted supply of essential goods. - Collaborate with shoreside and shipboard teams to address procurement-related issues and challenges. - Evaluate supplier performance and conduct periodic reviews to ensure compliance with company standards. - Participate in cost reduction initiatives and identify opportunities for process improvement. Qualifications - A Bachelor's degree in Business or a related field is required. - At least 3-5 years in supply chain operations, procurement, and expediting. - Preferably with experience in Oracle Iprocurement and Crunchtime. - Strong organizational skills, meticulous attention to detail, and the ability to collaborate effectively with various departments, including culinary, beverage, and hotel services. - Excellent communication and problem-solving skills. - Must be amenable to work in EST.

Role Description Holland America Line is hiring motivated, people‑focused Outbound Personal Cruise Consultants to help guests plan unforgettable vacations from the comfort of your home. If you’re energized by sales, enjoy building guest relationships, and want a career with strong earning potential, this is an excellent opportunity. - First‑year performers typically earn around $50K, with top performers reaching $80K. - Experienced consultants earn $65K–$100K+. - You’ll work warm leads from a guaranteed database of interested guests and build long‑term relationships that fuel repeat and referral business. Qualifications - Minimum 1 year of sales experience (3+ years outbound preferred). - Strong communication and relationship‑building skills. - Ability to multitask in a fast‑paced sales environment. - Comfortable with computer systems, phone software, and CRM tools. - A driven, high‑energy mindset and desire to exceed goals. Requirements - Training starts July 20, 2026. - Training: Monday–Friday, 8 AM–4:30 PM PST (8 weeks). - Post‑training: 8‑hour shift between 7 AM–6 PM PST, Monday–Friday. - Weekends as needed. - High‑speed Cable or Fiber internet (no satellite or mobile). - Minimum speeds: 50 Mbps down / 12 Mbps up. - Must use a hardwired Ethernet connection (Wi‑Fi not compatible). - Not eligible for candidates residing in: AR, CA, CT, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV, WY. Benefits - Travel privileges for you and your family. - Health benefits. - 401(k). - Employee Stock Purchase Plan. - Training, development, and tuition assistance.

Role Description The Agent, Resolutions is responsible for providing advanced customer service to guests, travel partners, and internal departments ensuring that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with rules, regulations and company policy. The incumbent in this role addresses complex issues to ensure a high level of customer satisfaction. The Agent, Resolutions handles escalated guest inquiries and provides savvy solutions providing accurate information about products, services, and policies. - Provides accurate information about products, services, and policies, ensuring customers receive prompt and effective assistance. - Works towards one-call resolutions by creatively thinking of solutions that benefit both the guest and the company. - Collaborates with various departments to resolve issues, document interactions and resolutions, and contribute to the continuous improvement of service processes. - Handles escalated guest inquiries and provides savvy solutions, considering the business and guest satisfaction. - Troubleshoots and resolves guest issues, escalating complex problems to higher-level support or relevant departments as necessary. - Partners with Coach to ensure consistent service quality. - Participates in team meetings and training sessions to stay informed and improve skills. - Meets and/or exceeds performance metrics. - Follows Contact Center guidelines, maintaining excellent attendance and punctuality. - Supports other areas by handling incoming service calls, contributing to our collective success during peak times. Qualifications - High School Diploma or GED - 1+ years Minimum of customer service experience required - Customer service experience in a hospitality industry or Contact Center preferred - Excellent verbal and written communication. - Active listening and empathy. - Ability to troubleshoot and resolve issues effectively, in accordance with Carnival’s established protocols and procedures. - Creative thinking to find solutions for unique problems. - Basic technical support and troubleshooting abilities. - In-depth understanding of Carnival’s products and services. - Ability to convey information clearly to customers. - Efficiently handle multiple tasks and prioritize workload. - Ability to manage time effectively in a fast-paced environment. - Strong commitment to providing excellent customer service. - Ability to understand and anticipate guest needs. - Ability to build and maintain positive relationships with guests. - Patience and professionalism in dealing with difficult guests. - Accuracy in documenting guest interactions and requests. - Flexibility to handle a variety of guest interactions and issues. - Ability to adjust to new processes and technologies quickly. - Ability to work collaboratively with team members and other departments. - Willingness to share knowledge and assist colleagues. - Ability to manage and regulate emotions in stressful situations. - Understanding and responding appropriately to the emotions of others. - Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requirements - Full commitment and support for promoting ethical and compliant culture. - Integrity, honesty, and respectful treatment of others. - Willingness to speak up when misconduct or concerns are observed. Benefits - Cost-effective medical, dental and vision plans. - Employee Assistance Program and other mental health resources. - Company paid term life insurance and disability coverage. - 401(k) plan that includes a company match. - Employee Stock Purchase plan. - Paid Time Off. - Holidays – 7 company-wide holidays plus an additional floating holiday. - Vacation Time – 14 days/year for full-time employees at manager level and below; 19 days/year for director level and above. - Sick Time – 80 hours of sick time each year for full-time employees. - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. - Personal and professional learning and development resources including tuition reimbursement.

Role Description This role is responsible for the business development and revenue growth of a defined portfolio of key travel agency accounts and consortia within the West region. The position focuses on driving sales performance, strengthening strategic partnerships, and executing account-specific growth plans aligned with Cunard’s commercial objectives and Cultural Essentials. The role operates with a high degree of autonomy and partners closely with internal Sales, Marketing, Revenue Management, and Customer Service teams. Responsibilities: - Business Development & Revenue Growth: - Own and deliver sales performance for assigned key accounts and consortia. - Develop and execute strategic account plans to drive share growth, Grills penetration, and premium itinerary performance. - Identify incremental revenue opportunities and close near-term business through consultative selling and disciplined follow-up. - Utilize CRM systems (Salesforce preferred) to manage pipeline, track opportunities, document account activity, and support forecasting and reporting. - Agency Account Management: - Serve as primary relationship owner for assigned accounts, acting as the senior point of contact. - Conduct regular business reviews, strategy sessions, and performance tracking. - Marketing & Commercial Planning: - Develop and manage co-op marketing plans in partnership with Marketing and agency stakeholders. - Oversee execution of campaigns, events, and promotions tied to measurable results. - Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth. - Communication & Collaboration: - Partner cross-functionally to align sales, marketing, and service execution. - Provide consistent feedback and insights to leadership on market conditions and competitive dynamics. - Budget & Resource Management: - Manage assigned budgets responsibly, ensuring alignment to ROI and commercial priorities. Qualifications - Bachelor’s degree required (Business, Marketing, Communications preferred). - Minimum 3 years B2B sales experience. - Preferred 5+ years B2B sales experience within the travel industry. - Strong consultative selling and presentation skills (in-person and virtual). - Excellent written and verbal communication. - Proficiency in Microsoft Office (Excel, Word, PowerPoint). - Ability to plan, prioritize, and manage multiple initiatives independently. - Entrepreneurial mindset with strong collaboration skills. Requirements - Travel: 25-50% with shipboard travel likely. - Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. - Physical Demands: May need to stand for long periods of time. - This position is classified as “remote.” It allows employees to work full-time from their home and may require regular travel to Cunard headquarters in Santa Clarita, CA for in-office collaboration. Benefits - Cruise and Travel Privileges for You and Your Family. - Health Benefits. - 401(k). - Employee Stock Purchase Plan. - Training & Professional Development. - Tuition & Professional Certification Reimbursement.

Role Description The Business Analyst plays a technical role in our efforts to provide decision support in selecting, optimizing, prioritizing, and executing projects, managing the deployment of services, and evaluating/monitoring operational and financial benefits as they relate to the CCL Finance organization. This role oversees special projects, system maintenance and enhancements, related to Finance Operations functions, supporting both strategic and tactical initiatives and working alongside the Financial Analytics team to develop key strategic initiatives based on interpretation of analyses and detailed review of current processes. Additionally, this position is responsible for ensuring the success of project delivery in terms of functionality and quality. - Collaborate with cross-functional teams to identify process improvements. - Conduct data analysis and provide insights to support decision-making. - Manage system upgrades, troubleshoot issues, and provide training and support to end-users. - Work in conjunction with other teams within CCL Finance, Hotel Operations, Supply Chain, Marine Operations, Technical Operations, Guest Logistics, Groups, etc. - Oversee other resources working on projects and proactively seek opportunities to partner with business units on important strategic initiatives. - Support the development and implementation of new business practices focusing on process improvement and business process re-engineering. Qualifications - Bachelor’s degree in Information Systems, IT, Accounting, Finance, or related field of study; or any combination of relevant background, skills and experience. - PMP preferred. - General knowledge of infrastructure requirements and components, SharePoint sites, intranets, and networks. - Strong understanding of financial data analysis tools and systems such as Oracle Financials, Hyperion Essbase, Tableau, or OBIEE. - Must have strong command of Microsoft Office programs, advanced level of Excel and interactive reporting tools. - Ability to manage time and engage in multiple initiatives simultaneously at a fast pace. - Ability to problem solve and excellent communication skills. - Experience managing business/financial planning and analysis processes. - Working knowledge in accounting principles and issues. - Shipboard accounting systems knowledge required. - 3+ years of experience with full product lifecycle with understanding of development lifecycle and various methodologies that support that lifecycle in Shipboard Operations and Finance. - Experience in project management on software development projects. - Shipboard experience required, project management experience, including testing of enterprise size applications. - Excellent interpersonal, organizational, communication, planning and problem-solving skills. - Able to multi-task, work independently and balance requests at peak workloads from various departments and upper management. Requirements - Travel: 25-50% with shipboard travel likely. - Work primarily in a climate-controlled environment with minimal safety/health hazard potential. - Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. - This position is classified as “remote.” - Regular travel to Carnival headquarters in Miami, FL for in-office collaboration may be required. - Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. - If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC. Benefits - Health Benefits: Cost-effective medical, dental and vision plans. - Employee Assistance Program and other mental health resources. - Additional programs include company paid term life insurance and disability coverage. - Financial Benefits: 401(k) plan that includes a company match. - Employee Stock Purchase plan. - Paid Time Off: All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays. - Vacation Time: All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. - Sick Time: All full-time employees receive 80 hours of sick time each year. - Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. - Personal and professional learning and development resources including tuition reimbursement. - On-site Fitness center at our Miami campus.

The Staff Accountant supports the Fleet accounting team by engaging in all aspects of the department's full cycle accounting process which includes: preparing journal entries during the month-end close, preparing variance explanations, working on account reconciliations and following up to resolve issues as necessary. Cross trains with others to provide adequate backup to the department. Works in conjunction with other finance and CCL business teams as required. Essential Functions: - Prepare monthly account reconciliations and follow up to clear reconciling items. - Prepare journal entries and accruals during month-end closings. - Other duties as assigned. - Work with operating groups to research and explain variances to forecast and budget. - Assists management in preparing quarterly and annual deliverables submitted to corporate. - Support management in preparing required schedules for internal and external auditors. Knowledge, Skills & Abilities: - Scope: Collaborate with both Shoreside and Shipboard; CCL only - Problem solving: The Staff Accountant role involves analyzing financial data that may contain inconsistencies, incomplete information, or unexpected variances. When faced with a complex situation, the individual is expected to research underlying transactions, reconcile discrepancies across multiple systems, and apply accounting judgment to determine the appropriate resolution. This includes anticipating potential impacts on the general ledger, financial reporting, or compliance requirements. The role requires the ability to investigate issues beyond routine procedures, collaborate with cross‑functional teams, and propose corrective actions supported by clear documentation and analysis. - Impact: The Staff Accountant role has a significant impact across the business by ensuring the accuracy, completeness, and timeliness of financial information relied on by Operations, FP&A, leadership teams, and auditors. Within the accounting discipline, the role upholds established standards through consistent application of accounting principles, proper documentation, and adherence to internal controls. The Staff Accountant contributes to the reliability of the general ledger, supports compliance efforts, and identifies issues that may influence multiple departments. While the role does not set standards, it plays a critical part in maintaining them and ensuring that the broader accounting function operates effectively and accurately. Qualifications: - Knowledge of or ability to learn Oracle Financials or other related financial software. - Proficiency in Microsoft Office Suite with intermediate-level skills in Excel to perform analysis using pivot and lookup tables. - Knowledge of accrual-based accounting. - Strong analytical skills with ability to work in a collaborative manner in a fast-paced team-based environment. - Good verbal and written communication skills. - Demonstrated sense of urgency in completing assignments. - Ability to demonstrate flexibility and change in a dynamic environment. - Ability to prioritize workloads and meet tight deadlines. - Personal integrity, as well as a high level of respect for all individuals. - 2+ years of experience working in public or private accounting. Experience with full-cycle accounting, month-end closing process and variance analysis. Travel: None or very little travel likely Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage  - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  - Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement  - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-SR1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

The Revenue Business Analyst plays an important role in delivering high quality revenue accounting software and various components of the other applications that impact on the revenue accounting area. Oversees system maintenance and enhancements projects related to Finance, Revenue Operations functions. Prepares test plans, executes tests, and evaluates new and existing revenue programs to identify and help remove bugs, glitches, and other user experience issues. The Revenue Business Analyst is expected to have solid analytical skills and high attention to detail, as well as to be proficient in test management software and processes. The role may work in conjunction with other teams within CCL Finance, Revenue, Hotel Operations, Marine Operations, Technical Operations, Guest Logistics, Groups, etc. to insure cohesiveness with corporate goals and initiatives. This individual works with IT, Decision Support, business users and any other departments as needed to support the development and implementation of new business practices. Success in this role will be demonstrated by providing quality work output, screening for errors, and refining usability throughout the software development and implementation process. Responsibilities - Collaborate with business stakeholders, software developers and project support teams to determine project scope and requirements. - Responsible for reviewing and implementing systematic test plans. - Perform all testing activities related to revenue accounting software to ensure the scope of the projects is met and system defects are corrected prior to implementation. - Monitor project schedules and take ownership of the change management process. - Provide insights into the current functionality of the applications that are used by the Revenue Accounting and other Finance Departments as well as possible enhancements to these systems. - Participate in meetings to understand business requirements to enhance revenue accounting related systems. - Review, monitor, facilitate and organize revenue accounting system releases. - Support system implementations, enhancements, and migrations by validating requirements and assisting with UAT and defect resolution. - Ensure solutions meet business, regulatory, and operational requirements before production release. - Contribute to continuous improvement of analysis standards, documentation practices, and analytical frameworks. - Provide production support related to revenue accounting applications by analyzing system issues reported by business users. Open support cases using specialized software and monitor timely resolutions. - Partner with data and finance teams to reconcile transaction data, balances, and financial outputs across systems. - Interpret ‘user stories’ impacting Revenue Accounting and submit defects, maintenance and enhancement cases using specialized software. - Translate complex analytical findings into executive-ready narratives, clearly articulating the problem, options, recommended solution, and expected value. - Evaluate regulatory, operational, and technology risks and incorporate mitigations into business case recommendations. - Facilitate the data mining activities of the department and provide directions and support to identify system sources for the information. - Performs other duties as assigned Requirements - Bachelor's Degree - Practical experience testing of enterprise size financial applications is required. - Excellent interpersonal, organizational, communication and planning skills. - Able to multi-task, work independently and balance requests at peak workloads (or change gears quickly for important requests) from various departments and upper management. - General knowledge of infrastructure requirements and components, SharePoint sites, and networks. - Must have strong command of Microsoft Office programs. - Experience working with Azure DevOps and/or alternative software development and testing tracking systems is preferred. - Must have the ability to perform the essential functions of the job with or without reasonable accommodations. For example, sometimes it may be required to deploy a project during vessel’s repairs (Dry-Docks) or during vessels start-ups. This may change ship’s working environment. Also, sometimes lacks climate control for hours at a time, elevator may be offline for hours at a time. Sailing on Crew Cabins, etc. - At least 3 years of experience in business/financial planning and analysis processes with a working knowledge in accounting principles and issues. - Experience in project management on software development projects, preferred. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off: - Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits: - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement #CCL #LI-RM1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

JOB SUMMARY: The Agent, Fun Expert identifies where the guest is in the booking journey, plans possible itineraries, answers vacation planning questions, notates guest needs and submits future leads to the outbound team. The incumbent in this role, through established sales processes, attempts to convert sales calls into cruise bookings, upsells staterooms, and explains and offers cruise vacation protection. This incumbent also services incoming technical calls pertaining to the company's website and self-service bookings. The Agent, Fun Expert assists customers with pre-cruise sales and creates service cases in the IT help desk system when issues arise that require IT support ESSENTIAL FUNCTIONS: - Handles incoming calls from guests and travel advisers who are experiencing technical issues with Carnival's website, Travel Agent Portal, (GOCCL), Funshops, Online Check-in and Pre-Sale portals. - Troubleshoots user-facing technical issues and escalates more complex issues needing IT support via the case- generating IT system. - Completes pre-sale transactions. Provides guidance to guests on navigating cruise manager and other self-service applications. - Answers questions related to shore excursions such as: ticket availability, excursion distances, etc. Assists guest with comparing excursion options base on their preferences. - Handles incoming calls to service fun shop inquiries and process fun shop and gift orders. - Guides travel advisers through Goccl functions and features including but not limited to: creating online profiles, and creating and servicing singular and group bookings. Educated them on available resources. - Handles incoming sales calls from consumers interested in booking a cruise vacation. Aids in converting those calls into cruise bookings by documenting consumer preferences and needs and submitting the notes as leads to the outbound sales team. - Participates in feedback and coaching sessions from the Coach and Quality Assurance team. Contributes to team meetings and participate in on-going training. - Support other areas by handling incoming service calls, contributing to our collective success during peak times - Performs other duties as assigned - Complies with all policies and standards QUALIFICATIONS: - High School Diploma REQUIRED - 6 months -1 year previous sales and customer service REQUIRED - This is a fulltime role. Must be able to work 1:30-10 during the week and 1 weekend day shift from 9-6pm est. - Initial Training: 7 consecutive weeks - Training Schedule: 1st 5 weeks Monday – Friday | 9:30 AM – 6:30 PM EST 2nd 2 weeks of training Monday- Friday | 1:30-10pm est - Must have your own equipment- Stipend of $750 is offered after 90 days. - Must have a quiet, distraction-free workspace is required - MACBOOKS, Chromebooks and iPads are not supported - High-speed internet is required; WiFi-only setups are not permitted. - Consistent and reliable attendance is an essential function of the role. KNOWLEDGE, SKILLS, & ABILITIES - Working knowledge of Tour Operator Gateway, Goccl Amin Tool, Glasstable, Fun Shops and Log on as User through Carnival Dash. - Knowledge of Microsoft office products required. - Demonstrates creative problem-solving skills and a good balance between company revenue objectives and customer satisfaction. - Exceed customer expectations with guidance, knowledge, and a real passion for travel. - Ability to provide thorough and complete information regarding booking a cruise including quoting various promotions and targeted offers - Ability to explain technical information to guests in a simple and clear manner. - Excellent verbal and written communication skills for interfacing with guests and internal teams, as well as the ability to effectively prioritize and manage time. - Ability to demonstrate excellent adherence to schedule. - Ability to multi-task across multiple systems and applications, and comfortably navigate a desktop environment. - Can effortlessly engage, explaining step by step vacation solutions with patience and an approach tailored to each individual guest. - Proactive approach to privacy and security, ensuring that all guest interactions and data handling meet the highest standards of compliance and ethical conduct. - Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. - Must have the ability to work various schedules that are assigned including evenings and weekends. #LI-BM1 #LI-Remote At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf