Role Description Responsible for the timely, accurate submission of invoices to responsible payer, of any type, for all services and products provided. Evaluates payments received and application to the patient account. Follows-up with responsible parties to ensure the receipt of timely, accurate payments. Assists with Billing and Collection Training and completes "second level" appeals to payers. Job Responsibilities - Submits timely, accurate invoices to payer for products and services provided. - Understands the terms and fee schedule for all contracts for which invoices are submitted. - Correctly determines quantities and prices for drugs billed. - Verifies that the services and products are correctly authorized and that required documentation is on file. - Ensures that invoices are submitted for services and products that are properly ordered and confirmed as provided. - Evaluates payments received for correctness and applies payments accurately to the system. - Verifies that payments received are correct according to the fee schedule. - Applies the payment correctly to the patient account. - Ensures that secondary bills and patient invoices are mailed within 48 hours of receipt of payment. - Notifies the Reimbursement Manager if there are overpayments and/or duplicate payments for the same service. - Transfers payments belonging to other offices within 48 hours of receipt. - Follows up on invoices submitted to ensure prompt and timely payment. - Calls to verify that claims submitted were received and are in processing. - Sends letters to the patient or responsible party when their insurance carrier fails to make payment in a reasonable time frame. - Generates and mails statements and collections letters. - Follows-up on all denials within 48 hours of receipt. - Ensures compliance with policies and guidelines outlined in the contract terms and fee schedule. - Follows HIPAA guidelines when accessing and sharing patient information to maintain patient and business confidentiality. Qualifications - High School Diploma or equivalent. - 0 – 6 months previous Infusion Reimbursement or Intake/Admissions experience. Basic Qualifications & Interests - Basic level skill in Microsoft Excel. - Basic level skill in Microsoft Word. Benefits - Medical, Dental, & Vision Insurance - Paid Time off - Bonding Time Off - 401K Retirement Savings Plan with Company Match - HSA Company Match - Flexible Spending Accounts - Tuition Reimbursement - myFlexPay - Family Support - Mental Health Services - Company Paid Life Insurance - Award/Recognition Programs

Role Description Customer Service and Collections department of a respected academic medical institution that is deeply committed to exemplary patient care. Performs the day-to-day customer service activities within the centralized revenue cycle business office, responsible for ensuring customer satisfaction through timely and professional follow-up to customer inquiries and balances. - Responsible for the review and follow-up of a large volume of self-pay patient accounts for resolution and prompt payment. - Responsible for account discrepancies, variances, and credit validation across all departments. - Responsible for reviewing insurance claim and registration edits, eligibility issues, denied and rejected claim follow up. - Establishes and monitors patient payment plan patterns; alerts management on deviations. - Assists with the development and implementation of strategies and procedures that will reduce denials, maximize reimbursements and promote faster payment. - Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with every caller. - Serves as Liaison between WCM and NYP Global services for billing of professional services between entities. - Assists in training current and new employees on the use of systems and departmental policies and procedures. - Maintains established institutional and department policies and procedures, objectives and quality & safety standards. Respects and adheres to rules and regulations regarding patient confidentiality, HIPAA and handling PHI (Privileged Health Information). - Performs other job related duties as required. Qualifications - High School Diploma - Approximately 3 years of medical billing and collections experience. - Demonstrated knowledge of medical terminology. - Working knowledge of third-party payor reimbursement - Medicare, Medicaid, Managed Care and Commercial Insurance. - Previous related experience in an office setting. - Secured remote workspace that adheres to HIPAA regulations and handling PHI. Requirements - Excellent oral and written communication and inter-personal skills. - Demonstrated ability to multi-task and prioritize in a rapidly changing environment. - Demonstrated organizational skills and ability to pay close attention to detail. - Previous experience using Epic or EMR. - Demonstrated ability with Microsoft Office – Excel. Company Description Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Role Description Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Job Responsibilities: - Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts. - Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk. - Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically. - Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards. - Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness. Qualifications - Bachelors - Business Administration - Bachelors - Communication - Bachelors - Hospitality Management - Bachelors - Information Technology - Bachelors - Marketing - Certifications: Certified Data Management Professional - Riversand, Certified Implementation Specialist - Customer Service Management - ServiceNow Requirements - Claims Resolution - Collections Analytics - Collections Management - Consumer Electronics - Credit Risk Management - Customer Care - Customer Experience (CX) - Customer Journey Mapping - Customer Service - Customer Service Analytics - Data Analytics - Data Literacy - Data Management - Data Visualization - Electronic Hardware - End to End Management - Generative AI - Insight Generation - Internet Businesses - Manufacturing Equipment - Marketing Analytics - Metadata Management - PowerMe - Microsoft Dynamics 365 Customer Service - Onboarding Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter - Make an impact – Help global enterprises solve business challenges that matter - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Role Description We are seeking a highly organized and compassionate Document Collection Associate to support our onboarding and credentialing processes. In this role, you will be responsible for collecting, reviewing, and managing critical documentation from caregivers and families while ensuring compliance with healthcare regulations. This is a fast-paced, phone-heavy role ideal for someone who thrives in high-volume environments and is passionate about delivering a smooth and supportive experience for families. - Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families - Make outbound calls and handle inbound inquiries to guide families through the documentation process - Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency - Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements - Communicate clearly and compassionately via phone, email, and text - Maintain organized records and track expiring documents, sending timely follow-ups and reminders - Collaborate cross-functionally with onboarding, credentialing, and family support teams Qualifications - 2+ years of experience in customer service, administrative support, or healthcare operations - Proven experience handling high-volume inbound and outbound calls in a fast-paced environment - Proficiency with CRM systems, shared drives, and document tracking tools - Strong organizational skills and exceptional attention to detail - Ability to multitask, prioritize follow-ups, and meet deadlines - Compassionate, patient, and professional communication style - Fluent in both English and Spanish - Experience with prior authorizations or healthcare operations - Familiarity with healthcare documentation standards, HIPAA, or Medicaid - Experience using tools such as Salesforce, Slack, Google Drive, or similar platforms Benefits - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus. - Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Set Up for Success. We provide a company-issued laptop to support you in your role. - Growth Opportunities. Build your leadership skills while working with teams in various markets across the US. Company Description Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.