Vonage

• Own the customer value narrative: Build and maintain the infrastructure that lets every customer (and our sales team) articulate Verify's ROI in dollars and percentages • Ship production ML systems: From feature engineering through deployment, monitoring, and iteration • Create reliable, self-serve data products: Dashboards, APIs, and datasets that scale without manual intervention • Drive pricing and packaging decisions: Provide the quantitative foundation for how we charge and what we bundle • Partner across the organization: Work with Product, Engineering, Finance, Sales, and Customer Success to embed data into every decision • Report to leadership: Own KPI narratives on margin drivers, growth levers, and competitive positioning

• Work with the Sales Teams in building price quotes for customers, including our largest and most strategic accounts • Analyze deal margins and competitive positioning to ensure we are winning deals and market share without sacrificing long-term financial health. • Actively collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the on-boarding experience of customers • Help drive the adoption of CPQ, the Sales self-service quoting tool in SFDC. • Transform raw deal data into actionable insights, identifying pricing trends and competitive shifts to influence Vonage’s global pricing strategy. • Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team • Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and commercial best practices • Define and manage projects to deliver further operational efficiencies and deal velocity.

• Partner with Initiative Owners to coordinate and support end-to-end execution of strategic and tactical initiatives. • Ensure alignment between business objectives and execution strategies, working across a variety of teams including both technical and business teams. • Act as a central point of coordination, tracking progress, identifying risks, and ensuring initiatives stay on schedule. • Facilitate collaboration across teams to drive effective cross-functional execution. • Provide structured oversight, ensuring clear roles, responsibilities,and accountability for key deliverables. • Identify, mitigate, and escalate risks, dependencies, and roadblocks that could impact delivery. • Deliver clear, executive-level updates, distilling complex details into concise, action-oriented insights. • Establish best practices for initiative execution, contributing to continuous improvement across the team. • Demonstrate professional persistence, ensuring sustained focus, problem-solving, and forward momentum in the face of challenges.

• Provide insight and transparency across the portfolio • Ensure portfolio prioritization for maximum value • Actively manage risks before they become issues • Maintain balanced initiative mix of "run," "grow," and "transform" • Lead formal performance audits ensuring quality and timeline standards

• Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery • Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards) • Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication • Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation • Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers • Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements • Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy • Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making • Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment

Role Description The VP, Total Rewards and HR Operations provides executive oversight for both the operational engine of HR and the total rewards strategy that attracts, retains, and motivates talent. This highly visible leadership role ensures Vonage maintains a strong operational foundation, integrated HR technology systems, and competitive compensation and benefits programs as we scale and deepen our integration with Ericsson. Please note this role is available remote, anywhere in the US. Your key responsibilities: - Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery. - Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards). - Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication. - Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation. - Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers. - Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements. - Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy. - Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making. - Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment and integration. Qualifications - Extensive experience in global HR operations, people services leadership, or total rewards leadership. - Deep understanding of compensation philosophy, benefits administration, job architecture, and pay equity principles. - Strong knowledge of global compliance, employee lifecycle processes, and service delivery models. - Proven experience with HR systems implementations and technology transformations (SuccessFactors, Workday, or similar enterprise platforms preferred). - Strong analytical capabilities including data analysis, key performance indicator definition, business case development, and return on investment modelling. - Experience integrating HR processes and systems in shared services or post-acquisition environments. - Experience leading multi-country HR operations or shared services teams at scale. Requirements - Master's degree or HR certification (SHRM, HRCI, or equivalent) is a plus. - Hands-on experience with SuccessFactors, Degreed, and Ericsson GPSM. - Expertise in AI-powered workforce analytics tools (e.g., Visier, Workday Analytics). - Sales compensation experience. Benefits - Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. - Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

• Own the development of high-impact, long-form thought leadership content across formats including white papers, research reports, executive bylines, contributed articles, deep-dive guides, and point-of-view essays • Independently conduct research to surface cutting-edge topics, emerging trends, and market shifts — synthesizing industry data, analyst reports, and primary sources into compelling, original narratives • Keep a pulse on competitor and market trends to identify content whitespace and ensure Vonage's thought leadership is genuinely differentiated • Develop and maintain a deep understanding of how mobile network evolution — including 5G, network APIs, AI, and cloud-native infrastructure — is reshaping enterprise tech stacks, digital services, and business operations — and translate that understanding into content that resonates with senior decision-makers across both enterprise and service operator/CSP audiences • Write for distinct audiences — with a particular focus on C-Suite enterprise readers (Chief Executive Officers, Chief Information Officers, Chief Digital Officers) and senior operator/CSP stakeholders including those responsible for network strategy, product development, and enterprise services • Partner closely across Marketing and subject matter experts to ensure content reflects Vonage's most current positioning and strategic narrative • Bring a journalist's instinct to every assignment — pursuing original angles, conducting interviews and background research, and building arguments grounded in evidence • Contribute to Vonage's overall content strategy by identifying new thought leadership opportunities and advocating for the ideas, formats, and publishing channels that will drive the greatest impact

• Own the development of high-impact, long-form thought leadership content across multiple formats including white papers, research reports, executive bylines, contributed articles, deep-dive guides, and point-of-view essays • Independently conduct research to surface cutting-edge topics, emerging trends, and market shifts — synthesizing industry data, analyst reports, and primary sources into compelling, original narratives • Keep a pulse on competitor activity and market trends to identify content whitespace and ensure Vonage's thought leadership is genuinely differentiated • Develop and maintain a deep understanding of how AI is reshaping enterprise communications, customer experience, and business operations — and translate that understanding into content that resonates with senior decision-makers • Write for distinct enterprise audiences — with a particular focus on C-Suite readers including Chief Executive Officers, Chief Information Officers, Chief Digital Officers, and other executive stakeholders • Partner closely with subject matter experts to ensure content reflects Vonage's most current positioning and strategic narrative • Bring a journalist's instinct to every assignment — pursuing original angles, conducting interviews and background research, and building arguments grounded in evidence • Contribute to Vonage's overall content strategy by identifying new thought leadership opportunities and advocating for the ideas, formats, and publishing channels that will drive the greatest impact

• Write clear, compelling, on-brand short-form copy across a full range of marketing formats including infographics, emails, digital ads, web pages, pitch decks, interactive content, event copy, CTAs, podcast scripts, and promotional materials • Collaborate closely with cross-functional teams to deliver copy that supports integrated marketing campaigns, events, announcements, product launches, and go-to-market strategies • Translate creative and campaign briefs into compelling copy that speaks to target audiences and drives desired actions • Adapt tone, style, and messaging for different audiences, channels, and funnel stages — from awareness to conversion • Ensure all copy is consistent with Vonage brand voice, messaging hierarchy, and style guidelines • Partner with designers to develop copy-design concepts that work together as a unified creative unit • Manage multiple concurrent projects in a fast-paced environment, delivering on time and within scope • Incorporate feedback from stakeholders efficiently, balancing creative integrity with business requirements • Maintain awareness of copy performance and apply learnings to improve future work

• Collaborate closely with the Snowflake engineering team to define, spec, and validate data requirements for models and AI applications • Serve as the translation layer between data engineering and AI/ML teams, ensuring data is structured, clean, and optimized for downstream use • Enable and support agentic AI workflows by designing and maintaining the data layers that power agent memory, context retrieval, and tool-use • Build and maintain data models and transformation logic on top of Snowflake to support predictive and generative AI use cases • Identify and resolve data quality issues in collaboration with the engineering team • Partner with marketing science and analytics teams to ensure data assets are accessible and model-ready • Automate and streamline data validation processes to improve reliability of AI-facing data pipelines