• Provides ongoing support and coordination as a liaison between the Medical Staff, Medical Directors, and Administration • Directs the on-going credentialing / privileging process and other administrative functions • Participates in enrollment progress update meetings for assigned market • Keeps detailed notes about enrollment progress in provider enrollment database • Completes all payer re-credentialing requests and demographic/roster requests • Completes out-of-State Medicaid individual and facility enrollments timely and accurately • Collaborates with AR to identify claim denial trends and with Coding to identify trend denials related to CPT codes • Coordinates all aspects of provider enrollment

• Support the sales process by advising during sales discussions, delivering presentations, and performing hands‑on cell culture demonstrations for Cytiva’s upstream product portfolio • Deliver advanced post‑installation training and consulting to customers, providing application support for bioreactor users • Process optimization, process transfer to Cytiva’s single‑use bioreactors, and expert technical support such as troubleshooting and extended on‑site, process‑connected problem solving • Provide input to Marketing, R&D, and Management, with a strong focus on customer feedback, market insights, and competitor practices • Contribute ideas for technical improvements, new solutions, processes, and unit operations • Deliver industrially focused training in cell culture, bioreactors, and applications for Cytiva colleagues • Participate in and support global initiatives in education, consulting, and technical support

• Manage a high volume of inbound phone calls, providing timely, accurate, and patient-focused support • Respond to email inquiries, including appointment requests, general queries, and follow-ups • Deliver clear, professional, and empathetic communication across all interactions • Book, modify, and confirm patient appointments across multiple practitioners and time zones • Coordinate follow-ups, recall systems, and scheduling workflows • Monitor inboxes and communication channels, prioritising urgent requests appropriately • Verify and confirm patient registration details, ensuring completeness and accuracy • Maintain and update patient records within the patient management system • Ensure all documentation and correspondence are accurate and compliant with privacy standards • Liaise with internal teams to escalate scheduling challenges, patient concerns, or process improvements • Support clinical staff through efficient administrative coordination • Actively contribute to a positive team environment through virtual meetings and check-ins • Perform additional administrative or reception support tasks as required • Undertake other position-related duties as they arise

• Travel across the country to assess vehicle damage and support customers during times of crisis • Review policy coverage, investigate claims, and document your findings • Prepare or validate repair estimates using industry-leading tools • Negotiate and settle claims with empathy and efficiency • Capture detailed notes, decisions, and supporting documentation in the claims system • Balance your time between virtual assignments and in-person inspections (70% field, 30% virtual)