• Manage a high volume of inbound phone calls, providing timely, accurate, and patient-focused support • Respond to email inquiries, including appointment requests, general queries, and follow-ups • Deliver clear, professional, and empathetic communication across all interactions • Book, modify, and confirm patient appointments across multiple practitioners and time zones • Coordinate follow-ups, recall systems, and scheduling workflows • Monitor inboxes and communication channels, prioritising urgent requests appropriately • Verify and confirm patient registration details, ensuring completeness and accuracy • Maintain and update patient records within the patient management system • Ensure all documentation and correspondence are accurate and compliant with privacy standards • Liaise with internal teams to escalate scheduling challenges, patient concerns, or process improvements • Support clinical staff through efficient administrative coordination • Actively contribute to a positive team environment through virtual meetings and check-ins • Perform additional administrative or reception support tasks as required • Undertake other position-related duties as they arise

• Travel across the country to assess vehicle damage and support customers during times of crisis • Review policy coverage, investigate claims, and document your findings • Prepare or validate repair estimates using industry-leading tools • Negotiate and settle claims with empathy and efficiency • Capture detailed notes, decisions, and supporting documentation in the claims system • Balance your time between virtual assignments and in-person inspections (70% field, 30% virtual)

• Preparing and assembling medical record documentation/charts to support healthcare providers • Virtually entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications • Thoroughly updating all components of the patient's medical record at the direction of the physician • At the direction of the physician, updates all components of the patient's medical record including subjective and objective information, physical exam, and any other pertinent clinical information • Preparing and sending all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures • Collaborating with healthcare staff to efficiently monitor basic lab results and screening procedures • Monitor duration of lab test and follow up as necessary • Ensure accurate documentation in patient record • Supporting compliance with hospital and ProScribe policies • Understand and maintain HIPAA regulations • Understand and maintain Joint Commission standards • Understand applicable policies for assigned site • Understand ProScribe policies as related to specific role • Demonstrating professionalism through adherence to ProScribe’s attendance policies at assigned facility • Performing other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

• Conduct online “Video Visits” with health plan members • Provide 40 hours of availability weekly, consistently providing 320+ capacity units per month • Execute a strong visit completion rate, consistently pacing 220+ completed visits per month • Maintain training, affiliation, and compliance with Video Visit requirements (regular training required)