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Medical Receptionist
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Medical Receptionist
Twoconnect
• Manage a high volume of inbound phone calls, providing timely, accurate, and patient-focused support • Respond to email inquiries, including appointment requests, general queries, and follow-ups • Deliver clear, professional, and empathetic communication across all interactions • Book, modify, and confirm patient appointments across multiple practitioners and time zones • Coordinate follow-ups, recall systems, and scheduling workflows • Monitor inboxes and communication channels, prioritising urgent requests appropriately • Verify and confirm patient registration details, ensuring completeness and accuracy • Maintain and update patient records within the patient management system • Ensure all documentation and correspondence are accurate and compliant with privacy standards • Liaise with internal teams to escalate scheduling challenges, patient concerns, or process improvements • Support clinical staff through efficient administrative coordination • Actively contribute to a positive team environment through virtual meetings and check-ins • Perform additional administrative or reception support tasks as required • Undertake other position-related duties as they arise
Job Requirements
- Bachelor’s degree in Administration or health-related field preferred.
- Previous experience in a remote receptionist, administration or customer service role - ideally in a medical or healthcare setting.
- Excellent verbal and written communication skills with a professional and friendly tone.
- Strong time management and multitasking abilities with a calm, solutions-focused approach.
- Proficient in patient management software and Microsoft Office (Outlook, Word, Excel); capable with communication and telephony platforms (e.g., 3CX, VoIP systems).
- Understanding of patient privacy and confidentiality protocols.
- Ability to work both independently and as part of a supportive remote team.
- Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms.
- Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous.
Benefits
- Work setup – Work from home; Dayshift 0700 AM- 0300 PM PHT (adjustments will be made for daylight saving time)
- Monday to Friday; weekends off
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
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