• Monitor Quality KPI’s and ensure compliance with quality standards by working collaboratively with the Global Quality Team and Equipment Services • Participate in the Equipment Services Internal Audits program leading internal audits • Support the Deviations and Complaints processes, participating in root cause analysis and developing action plans • Lead monthly CAPA/Change Control review boards, weekly quality reviews and Daily Visual Management • Collaborate cross functionally with the Equipment’s Services focusing on standardization of processes globally and continuous improvement initiatives

• Responsible for end-to-end management of Export LC Payments and related sub products. • Provide advice and consultation to commercial customers related to Export Finance and Payments. • Ensure all procedures comply with Bank Policy and Guidelines. • Review customer complaints and take immediate action. • Ensure SLA adherence and processing as per SOP. • Handle Commodity Trade Operations documents. • Ensure efficient processing of transactions and quality services.

• Distribution: • Output clients’ copy in timely fashion. • Ensure accurate distribution to correct circuit at specified time. • Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. • Editorial: • Proofread and format press releases written by our clients for delivery to the media. • You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. • Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). • Ensure accuracy, attribution and acceptability of clients’ copy. • Ensure regulatory headline and content accuracy of clients’ copy. • Client Relations: • Promote a client-focused culture at all times. • Instigate initiatives and processes to build, develop and maintain excellent business relationships. • Understand clients’ needs and objectives. • Maintain an excellent knowledge of all PR Newswire products and services. • Provide editorial advice to maximise potential ‘pick-up’ of press release copy. • Maintain and develop relations with internal clients to achieve excellent service delivery. • Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. • Quality and Administration: • Ensure all jobs are prioritized, distributed and fulfilled correctly. • Quickly learns the functions of the support tools and systems to process customers’ requests. • Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. • Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. • Maintain company websites ensuring incoming service feeds are accurately mapped.

• Support procurement-related processes, including purchase requests, purchase orders, vendor onboarding, and coordination between requestors, procurement, finance, and suppliers. • Take responsibility for document management involving internal teams and external contractors, ensuring accurate creation, version control, and secure storage • Coordinate agreements, reconciliations, reports, and other operational documents for internal and external counterparties • Process reports and verify that they are complete, accurate, and correctly formatted according to internal standards • Work closely with Accounts Payable teams to support transaction processing and resolve discrepancies • Interact with cross-functional teams, including Legal and Accounting, to address operational issues and ensure smooth workflows • Advise internal stakeholders on transaction processing requirements, documentation standards, and operational procedures • Participate in special projects and cross-functional initiatives as required