Cision France logo
Cision France

Eclaireur de Marques

Operations Associate

OperationsOperationsFull TimeRemoteMid LevelTeam 1,001-5,000Since 1867H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

1 day ago

Salary

₹500K - ₹790K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Operations Associate

Cision France

• Distribution: • Output clients’ copy in timely fashion. • Ensure accurate distribution to correct circuit at specified time. • Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. • Editorial: • Proofread and format press releases written by our clients for delivery to the media. • You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. • Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). • Ensure accuracy, attribution and acceptability of clients’ copy. • Ensure regulatory headline and content accuracy of clients’ copy. • Client Relations: • Promote a client-focused culture at all times. • Instigate initiatives and processes to build, develop and maintain excellent business relationships. • Understand clients’ needs and objectives. • Maintain an excellent knowledge of all PR Newswire products and services. • Provide editorial advice to maximise potential ‘pick-up’ of press release copy. • Maintain and develop relations with internal clients to achieve excellent service delivery. • Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. • Quality and Administration: • Ensure all jobs are prioritized, distributed and fulfilled correctly. • Quickly learns the functions of the support tools and systems to process customers’ requests. • Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. • Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. • Maintain company websites ensuring incoming service feeds are accurately mapped.

Job Requirements

  • Minimum 2 years of experience in Content Editing and Customer Support
  • Outstanding written and verbal English communication and grammar skills
  • The flexibility to work on holidays, weekends and shifts especially during Peak seasons.
  • Ability to closely follow all policies and procedures.
  • Excellent organisation and time-management skills with a high attention to detail
  • A customer-centric mindset with a passion to help and provide a good service
  • An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
  • The ability to effectively communicate with internal/external stakeholders.
  • Problem solver
  • Good analytic skill

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