• Resolve complex technical issues • Optimize processes and implement innovative solutions • Align technical strategies with business objectives • Foster collaboration with non-technical stakeholders • Develop, document, and deploy solution functionality • Troubleshoot, diagnose and resolve complex technical issues • Collaborate across departments for project implementations • Drive documentation and knowledge sharing

• Own the day-to-day management of client projects across multiple markets and scopes, maintaining clear timelines, milestones, and accountability • Track project status proactively, flagging risks, delays, or scope changes to the relevant stakeholders in good time • Brief in and manage project workstreams with internal teams including Activation, ensuring clear handovers, deadlines, and outputs • Maintain accurate project documentation, including scope records, status trackers, and change logs • Contribute to process improvement and methodology development across the Global Client Success team • Serve as a key day-to-day point of contact for clients and agencies across active projects, managing communication with clarity and pace • Coordinate and prepare client deliverables to a consistently high standard, ensuring outputs are on time and aligned to agreed scope • Support the preparation and delivery of client presentations, adapting format and tone to the audience • Build familiarity with Ebiquity's full suite of solutions and help identify opportunities to deliver added value within existing engagements • Liaise with Ebiquity's local market teams to coordinate inputs, manage timelines, and ensure consistent delivery across geographies • Consolidate multi-market outputs into coherent, client-ready materials that reflect a unified view • Maintain awareness of market-specific considerations that may affect project delivery or scope • Stay current on media industry trends, competitive developments, and regulatory changes relevant to client accounts • Share relevant market intelligence with the team to support timely, contextually informed client advice

• Apoyar la gestión, monitoreo y reporte de incidentes tecnológicos y operacionales. • Contribuir al desarrollo y mejora continua del Sistema de Gestión de Continuidad del Negocio (SGCN). • Asegurar la alineación con las normativas de la CMF. • Asegurar la disponibilidad de los procesos críticos de Tenpo ante situaciones de crisis o interrupción.

Role Description We're looking for a proactive and commercially minded Business Analyst to join our team and play a key role in the ongoing development and improvement of our customer-facing digital platforms. This is a hands-on role where you'll work closely with business stakeholders, developers, support teams, and customers to understand requirements, improve processes, and deliver system enhancements that make a real impact. You'll bridge the gap between technical teams and business users, ensuring solutions are clearly defined, thoroughly tested, and successfully delivered. - Gathering and analysing business requirements for new projects, system enhancements, and process improvements - Translating business needs into clear user stories, functional specifications, and acceptance criteria - Working closely with developers and technical teams to deliver effective solutions - Supporting Agile delivery, backlog management, sprint planning, and change requests - Coordinating user acceptance testing (UAT) and ensuring solutions meet business requirements - Identifying risks, dependencies, and opportunities for continuous improvement - Supporting software releases, deployment planning, and stakeholder communication - Helping modernise and de-risk key business-critical systems Qualifications - Proven experience as a Business Analyst, Technical Business Analyst, or similar role - Strong requirements gathering, process mapping, and stakeholder management skills - Experience working within software delivery environments using Agile, Scrum, or hybrid methodologies - Ability to analyse complex business processes and translate them into practical solutions - Experience supporting testing activities, user acceptance testing, and system change delivery - Strong communication skills with the ability to engage both technical and non-technical stakeholders - Technical awareness - Comfortable working with technical teams and understanding of: - Business applications and system integrations - Databases and SQL concepts - APIs, interfaces, imports and exports - Software deployment and release management - Microsoft technologies such as SQL Server, Azure DevOps, .NET, or similar environments Requirements - Permanent position - Location: North West, Remote Working - Salary: £37,000- £40,000 - Hours: Monday to Friday 9:00am-5:00pm - Industry: Connectivity & Products (IT) Benefits - Performance related bonus (discretionary and subject to eligibility criteria) - Private medical cover from day 1 (BUPA) - Competitive pension scheme + Life Assurance - Generous Annual Leave allowance (increasing with service) plus bank holidays - Retailer Discounts - Enhanced maternity/paternity and adoption pay - Length of Service Awards - Christmas Vouchers - Health & Wellbeing initiatives - An additional day off for your birthday - Discounted Gym Membership