• Apoyar la gestión, monitoreo y reporte de incidentes tecnológicos y operacionales. • Contribuir al desarrollo y mejora continua del Sistema de Gestión de Continuidad del Negocio (SGCN). • Asegurar la alineación con las normativas de la CMF. • Asegurar la disponibilidad de los procesos críticos de Tenpo ante situaciones de crisis o interrupción.

Role Description We're looking for a proactive and commercially minded Business Analyst to join our team and play a key role in the ongoing development and improvement of our customer-facing digital platforms. This is a hands-on role where you'll work closely with business stakeholders, developers, support teams, and customers to understand requirements, improve processes, and deliver system enhancements that make a real impact. You'll bridge the gap between technical teams and business users, ensuring solutions are clearly defined, thoroughly tested, and successfully delivered. - Gathering and analysing business requirements for new projects, system enhancements, and process improvements - Translating business needs into clear user stories, functional specifications, and acceptance criteria - Working closely with developers and technical teams to deliver effective solutions - Supporting Agile delivery, backlog management, sprint planning, and change requests - Coordinating user acceptance testing (UAT) and ensuring solutions meet business requirements - Identifying risks, dependencies, and opportunities for continuous improvement - Supporting software releases, deployment planning, and stakeholder communication - Helping modernise and de-risk key business-critical systems Qualifications - Proven experience as a Business Analyst, Technical Business Analyst, or similar role - Strong requirements gathering, process mapping, and stakeholder management skills - Experience working within software delivery environments using Agile, Scrum, or hybrid methodologies - Ability to analyse complex business processes and translate them into practical solutions - Experience supporting testing activities, user acceptance testing, and system change delivery - Strong communication skills with the ability to engage both technical and non-technical stakeholders - Technical awareness - Comfortable working with technical teams and understanding of: - Business applications and system integrations - Databases and SQL concepts - APIs, interfaces, imports and exports - Software deployment and release management - Microsoft technologies such as SQL Server, Azure DevOps, .NET, or similar environments Requirements - Permanent position - Location: North West, Remote Working - Salary: £37,000- £40,000 - Hours: Monday to Friday 9:00am-5:00pm - Industry: Connectivity & Products (IT) Benefits - Performance related bonus (discretionary and subject to eligibility criteria) - Private medical cover from day 1 (BUPA) - Competitive pension scheme + Life Assurance - Generous Annual Leave allowance (increasing with service) plus bank holidays - Retailer Discounts - Enhanced maternity/paternity and adoption pay - Length of Service Awards - Christmas Vouchers - Health & Wellbeing initiatives - An additional day off for your birthday - Discounted Gym Membership

• Serve as a primary contributor to the design, development, integration, maintenance, and enhancement of the company's financial systems. • Lead small projects or subprojects, sharing responsibility with team members for on-time product delivery. • Support the financial systems integration of newly acquired businesses. • Assist in the rollout of Fusion and related applications/bolt-ons to existing Avery Dennison businesses. • Facilitate the integration of new business acquisitions into the Avery Dennison Financial & support model. • Develop, maintain, and enhance existing applications using standard programming languages and established development methodologies. • Provide expert analysis, design, development, and integration services for business applications within assigned projects. • Support and compliance with Avery Dennison's controls (SOX, Internal Audit, External Audit, etc.), policies, processes, and procedures.

• Support an Agile team delivering capabilities for an enterprise financial software system and web application. • Translate business and system needs into clear requirements, user stories, and documentation while collaborating with stakeholders, product owners, designers, architects, developers, and delivery teams. • Analyze business systems, user needs, and operational processes to develop clear requirements, user stories, use cases, process flows, and supporting documentation. • Facilitate stakeholder discussions to clarify scope, confirm priorities, and translate requirements into actionable work for development teams. • Support backlog refinement, sprint planning, estimation, and prioritization in partnership with the Product Owner and Scrum Master. • Create and maintain documentation, including functional specifications, data flows, test scenarios, requirements traceability, wireframes, mockups, and status materials. • Present requirements, product features, metrics, and project updates to technical and non-technical audiences. • Coordinate with program, project, architecture, technical, and delivery teams to support Agile execution across a large program.