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Analista de Gestión de Incidentes
Location
Chile
Posted
3 days ago
Salary
0
Seniority
Junior
Job Description
Analista de Gestión de Incidentes
Tenpo
• Apoyar la gestión, monitoreo y reporte de incidentes tecnológicos y operacionales. • Contribuir al desarrollo y mejora continua del Sistema de Gestión de Continuidad del Negocio (SGCN). • Asegurar la alineación con las normativas de la CMF. • Asegurar la disponibilidad de los procesos críticos de Tenpo ante situaciones de crisis o interrupción.
Job Requirements
- Título profesional en Ingeniería en Informática, Ingeniería de Sistemas, Ingeniería Industrial, Ingeniería Comercial, Auditoría o carreras afines.
- 1 a 3 años de experiencia en roles vinculados a riesgo operacional, continuidad del negocio o gestión de incidentes, idealmente en instituciones financieras, fintech o empresas de base tecnológica.
- Haber participado activamente en al menos dos de las siguientes actividades: Gestión de incidentes bajo marcos como ITIL, incluyendo clasificación, escalamiento y seguimiento hasta el cierre.
- Elaboración, actualización o ejecución de planes de continuidad del negocio (BCP) o recuperación ante desastres (DRP).
- Preparación de reportes de riesgo operacional para comités internos o entidades reguladoras.
- Gestión de crisis operativas en entornos digitales o de alta disponibilidad.
- Dominio de los pilares de continuidad del negocio: BCP, DRP, BIA y RIA (diseño, ejecución y mantenimiento).
- Conocimiento de la normativa CMF aplicable a continuidad operativa y gestión de incidentes en la industria financiera chilena.
- SQL básico para consulta y extracción de datos.
Benefits
- Presupuesto anual para autogestionar capacitación.
- Teletrabajo.
- Día del cumpleaños libre.
- Medio día cumpleaños hij@s/padres.
- Viernes cortos (todos los viernes terminamos a las 14 horas).
- Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet).
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