• Contact inbound and outbound leads • Perform strategic qualification of physicians and clinics • Understand leads' needs and objectives • Schedule meetings for the sales team • Conduct consultative and organized follow-up • Update CRM and monitor the sales funnel • Support improvements to commercial processes • Contribute to converting contacts into real opportunities

• Conduct high-volume outbound prospecting via phone, email, and LinkedIn. • Identify and engage decision-makers within the hospitality industry. • Generate qualified appointments for the senior sales team. • Maintain accurate CRM records and update prospect activity. • Manage follow-up communications to maximise conversion opportunities. • Build and maintain a healthy sales pipeline. • Work towards monthly appointment and activity targets. • Collaborate closely with the sales team to ensure smooth handovers of qualified opportunities. • Stay informed about market trends and developments within the hospitality sector.

• Run multichannel outbound campaigns across phone, email, landing pages, and social to build awareness and demand across enterprise and mid-market accounts • Get to know our product and our customers well enough to explain, in plain terms, how we meet their needs • Qualify leads against our ideal customer profile and document each opportunity before handing it to an Account Executive • Partner with marketing, sales, and customer success to shape and sharpen outbound strategy • Keep our CRM clean and current, and report on your activity each week • Set your goals at the start of each quarter and keep them aligned to where the business is heading

• Respond promptly to inbound inquiries from prospective customers. • Contact incoming leads through phone, email, and other communication channels. • Gather relevant customer information and route inquiries appropriately. • Ensure prospects receive timely and professional follow-up. • Assist prospects with product inquiries and quote requests. • Coordinate information required to move opportunities through the sales process. • Support sales initiatives through timely follow-up and communication. • Help maintain a smooth customer buying experience. • Maintain accurate records within HubSpot. • Track lead progression, customer interactions, and follow-up activities. • Ensure CRM data remains clean, organized, and actionable. • Serve as the first point of contact for prospective customers. • Deliver a professional and positive customer experience. • Build rapport and credibility through effective communication. • Assist with customer service inquiries when needed. • Support operational coordination across internal teams. • Identify opportunities to improve workflows and operational efficiency.