CorePlan

• Plan and coordinate post‑implementation tasks across the CS lifecycle. • Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance. • Proactively monitor account health, document key interactions and any actions taken to improve it. • Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders. • Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement. • Continue to develop our post‑implementation playbooks, best practices and support processes. • When required, assist our support channels by leading conversations to escalate or resolve customer queries. • As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

• Manage the full sales cycle from discovery to close with a consultative, SPICED-driven approach. • Prospect, qualify, and nurture leads using CorePlan’s target lists and industry insights. • Conduct structured discovery to uncover operational challenges and align tailored drilling management solutions. • Deliver compelling demos to technical, operational, and executive-level stakeholders. • Maintain strong sales velocity while navigating longer, multi-stakeholder cycles typical in mining and industrial operations. • Mentor and support team members by sharing best practices and elevating sales execution. • Analyze pipeline and deal data to increase win rates and improve forecasting accuracy. • Collaborate cross-functionally with Product, Marketing, and Customer Success to ensure a seamless buyer journey and customer experience. • Represent CorePlan at conferences, tradeshows, and customer-facing events across the EMEA Region.

• Support and coordinate end-to-end pre-sales and implementation projects • Ensure projects progress within defined timelines (e.g., 60–120 days) • Ensure a smooth transition from Sales to Customer Success • Identify risks early and keep projects on track • Keep the CRM and internal systems updated and accurate • Share regular updates on progress, milestones, and customer feedback • Gather insights to improve onboarding and the post-implementation experience • Work with cross-functional teams to deliver a consistent customer experience • Contribute to playbooks and continuous improvements in implementation processes • Help build scalable processes as we grow • Support customers when needed, helping to resolve issues quickly • Collaborate with the team to improve support processes and response times • Ensure a seamless, high-quality experience across all touchpoints

• Support and coordinate end-to-end presales and implementation projects • Keep projects on track against key timelines (e.g. 60–120 day implementations) • Ensure a seamless handover from Sales to Customer Success • Flag risks early and keep projects moving forward • Keep CRM and internal systems accurate and up to date • Share regular updates on progress, milestones, and customer feedback • Capture insights to improve onboarding and post-implementation experience • Work cross-functionally to deliver a consistent customer experience • Contribute to playbooks and continuously improve how we implement • Help shape scalable processes as we grow • Step in to support customers when needed, helping resolve issues quickly • Work with the team to improve support processes and response times • Deliver a smooth, high-quality experience at every touchpoint

• Manage the full sales cycle from discovery to close with a consultative, SPICED-driven approach. • Prospect, qualify, and nurture leads using CorePlan’s target lists and industry insights. • Conduct structured discovery to uncover operational challenges and align tailored drilling management solutions. • Deliver compelling demos to technical, operational, and executive-level stakeholders. • Maintain strong sales velocity while navigating longer, multi-stakeholder cycles typical in mining and industrial operations. • Mentor and support team members by sharing best practices and elevating sales execution. • Analyze pipeline and deal data to increase win rates and improve forecasting accuracy. • Collaborate cross-functionally with Product, Marketing, and Customer Success to ensure a seamless buyer journey and customer experience. • Represent CorePlan at conferences, tradeshows, and customer-facing events across Latin America.