Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. Vetcove is looking for an experienced and versatile staff product designer to help us craft exceptional experiences that empower veterinary clinics to thrive. As a designer at Vetcove, you’ll play a pivotal role in shaping the tools that clinics use every day to run their practices, from inventory management to pharmacy workflows and beyond. You’ll own design efforts end-to-end—from early discovery and research to wireframes and polished visuals—collaborating closely with engineers, PMs, and our founding team along the way. We’re looking for someone who can think in systems, prototype ideas quickly, and bring clarity to complex workflows. You’ll be instrumental in shaping not only our product, but our overall design culture as we scale. We operate in a fully remote environment, giving you the flexibility to do your best work while staying deeply connected to a fast-moving, highly collaborative team. What you’ll do - Lead end-to-end design for core product areas—taking ideas from early concept to final implementation - Collaborate with product managers and engineers to define team roadmaps and ensure we’re solving the right problems - Partner with engineers to ensure a high-quality implementation that matches the design intent - Create flows, wireframes, mockups, and interactive prototypes to communicate design ideas clearly - Facilitate design sprints, user research sessions, and collaborative workshops - Help evolve and maintain our design system to ensure a cohesive experience across the platform - Work in a fully remote environment! Who you are - You have 5+ years of experience designing thoughtful, intuitive web applications - You’ve shipped complex B2B or SaaS products, and can speak to your process in doing so - You think in systems and patterns, and have strong instincts for usability, interaction design, and hierarchy - You move fluidly between user experience, interaction, and visual design - You have a strong portfolio that shows off your product thinking and attention to detail You thrive in fast-paced, collaborative environments and enjoy working closely with engineers and stakeholders - You care deeply about quality and craftsmanship—but you’re also pragmatic when needed Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $120,000/year -$210,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $130,000 - $190,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

• Design experience frameworks and journeys that are sequenced to the phases and emotional arc of a change initiative. • Develop audience-segmented strategies that account for varying roles, prior knowledge, and readiness levels. • Translate change management goals into AI-augmented learning/enablement interventions that address knowledge and skill gaps. • Design for the full learning ecosystem. • Prioritize Performance in the Flow of Work. • Facilitate Social Ecosystems. • Drive Organizational Readiness. • Analyze workflows to identify where AI augmentation can reduce friction.

• Plan and conduct in-depth interviews with the four business areas, in addition to document analysis and observation of real work (shadowing). • Map and consolidate “as-is” journeys, personas, and critical moments, prioritizing opportunities using a pain × impact matrix. • Design and analyze surveys (readability, adoption, satisfaction, time-on-task) and triangulate quantitative findings with qualitative insights. • Define evaluation rubrics for the AI assistant (accuracy, completeness, usefulness, compliance/LGPD) and blind evaluation protocols. • Co-create, with Data/AI teams, data labeling (ground truth), maturity criteria for risk writing, and taxonomy guides. • Plan and execute usability tests on prototypes, pilot acceptance studies, and before/after comparative analyses. • Turn findings into actionable recommendations: executive reports, readouts, and inputs for user stories and acceptance criteria. • Maintain a living research repository (Confluence/Jira/Miro/Figma) and promote a culture of evidence-based decision making.

Role Description Als (Digital) Product Designer:in sorgst du dafür, dass unser Shop konsistent, markenkonform und conversionstark ist. Du bist Teil des Product Trios (zusammen mit eCom und Entwicklung) und verantwortest den Designprozess von der Discovery bis zur finalen Umsetzung. - UI/UX-Design von Shop, PDPs, Landingpages & Checkout: - Vom ersten Konzept bis zur dev-fertigen Umsetzung in Figma gestaltest du durchdachte, conversionstarke Nutzererlebnisse. - Product Discovery & User Research im Product Trio: - Gemeinsam mit eCom und Entwicklung führst du Interviews und Tests durch, analysierst Daten und leitest valide Lösungen ab. - CRO & Conversion-Optimierung: - Du entwickelst Hypothesen, setzt A/B-Tests auf, spielst die Ergebnisse zurück ins Design und treibst so messbare Verbesserungen voran. - Design-System & UX-Standards weiterentwickeln: - Du pflegst und skalierst das Design-System so, dass das DEV-Team schneller und konsistenter bauen kann. - Mobile Experience optimieren: - Mobile Nutzer stehen im Fokus – du sorgst dafür, dass sie schneller und einfacher zum Kauf finden. Qualifications - Mehrjährige Erfahrung im UX/UI-Design, idealerweise mit Wireframes, Mockups und interaktiven Prototypen sowie Erfahrung in User Tests (Mobile-First) - Sehr gute Figma-Kenntnisse (Auto Layout, Components/Variants, Dev Mode inkl. Prototyping) – du arbeitest im Dev-Mode als Schnittstelle zur Entwicklung - Erfahrung mit A/B-Testing, datenbasierten Design-Entscheidungen sowie User Research und Customer Interviews - Stark im E-Commerce-Kontext: Du kennst CRO-Hebel und weisst, wie du Nutzerbedarf in conversionstarkes Design übersetzt - Deutsch C1 (Pflicht), Englisch B1/B2 Benefits - Full Mobile Office Work & Flexibilität: Arbeite deutschlandweit mit maximalem Vertrauen - 30 Urlaubstage + 2 Charity-Tage on top - Corporate Benefits, Fitnesszuschuss, mentale Gesundheits-Plattform (Nilo Health) - Mobilitäts-Zuschuss, Tierpatenschaft, Teamevents, Produktpakete - Und am wichtigsten: immer ein offenes Ohr für dich!