• Plan and conduct in-depth interviews with the four business areas, in addition to document analysis and observation of real work (shadowing). • Map and consolidate “as-is” journeys, personas, and critical moments, prioritizing opportunities using a pain × impact matrix. • Design and analyze surveys (readability, adoption, satisfaction, time-on-task) and triangulate quantitative findings with qualitative insights. • Define evaluation rubrics for the AI assistant (accuracy, completeness, usefulness, compliance/LGPD) and blind evaluation protocols. • Co-create, with Data/AI teams, data labeling (ground truth), maturity criteria for risk writing, and taxonomy guides. • Plan and execute usability tests on prototypes, pilot acceptance studies, and before/after comparative analyses. • Turn findings into actionable recommendations: executive reports, readouts, and inputs for user stories and acceptance criteria. • Maintain a living research repository (Confluence/Jira/Miro/Figma) and promote a culture of evidence-based decision making.

Role Description Als (Digital) Product Designer:in sorgst du dafür, dass unser Shop konsistent, markenkonform und conversionstark ist. Du bist Teil des Product Trios (zusammen mit eCom und Entwicklung) und verantwortest den Designprozess von der Discovery bis zur finalen Umsetzung. - UI/UX-Design von Shop, PDPs, Landingpages & Checkout: - Vom ersten Konzept bis zur dev-fertigen Umsetzung in Figma gestaltest du durchdachte, conversionstarke Nutzererlebnisse. - Product Discovery & User Research im Product Trio: - Gemeinsam mit eCom und Entwicklung führst du Interviews und Tests durch, analysierst Daten und leitest valide Lösungen ab. - CRO & Conversion-Optimierung: - Du entwickelst Hypothesen, setzt A/B-Tests auf, spielst die Ergebnisse zurück ins Design und treibst so messbare Verbesserungen voran. - Design-System & UX-Standards weiterentwickeln: - Du pflegst und skalierst das Design-System so, dass das DEV-Team schneller und konsistenter bauen kann. - Mobile Experience optimieren: - Mobile Nutzer stehen im Fokus – du sorgst dafür, dass sie schneller und einfacher zum Kauf finden. Qualifications - Mehrjährige Erfahrung im UX/UI-Design, idealerweise mit Wireframes, Mockups und interaktiven Prototypen sowie Erfahrung in User Tests (Mobile-First) - Sehr gute Figma-Kenntnisse (Auto Layout, Components/Variants, Dev Mode inkl. Prototyping) – du arbeitest im Dev-Mode als Schnittstelle zur Entwicklung - Erfahrung mit A/B-Testing, datenbasierten Design-Entscheidungen sowie User Research und Customer Interviews - Stark im E-Commerce-Kontext: Du kennst CRO-Hebel und weisst, wie du Nutzerbedarf in conversionstarkes Design übersetzt - Deutsch C1 (Pflicht), Englisch B1/B2 Benefits - Full Mobile Office Work & Flexibilität: Arbeite deutschlandweit mit maximalem Vertrauen - 30 Urlaubstage + 2 Charity-Tage on top - Corporate Benefits, Fitnesszuschuss, mentale Gesundheits-Plattform (Nilo Health) - Mobilitäts-Zuschuss, Tierpatenschaft, Teamevents, Produktpakete - Und am wichtigsten: immer ein offenes Ohr für dich!

• Motivated to identify and solve problems • Clear, concise communication with the ability to defend design decisions • Active listening and consistent reasoning to interact with stakeholders and users • Sense of responsibility and ownership over design deliverables within the team • Ability to synthesize and focus to turn data and insights into solutions • Critical thinking and initiative to evolve products and processes • Comfortable with change and adopting new working methodologies • Systemic product thinking, understanding the business impact of design decisions • Lead and support user research • Conduct stakeholder interviews and deepen contextual understanding • Map user journeys and identify opportunities for improvement • Create flows, wireframes, and prototypes • Lead and support user testing • Design interfaces (web and mobile) with a focus on consistency and scalability • Work on evolving design systems (componentization, guidelines) • Actively participate in product discussions (discovery and delivery) • Communicate and present solutions clearly and in a structured manner • Collaborate with PMs and Engineering to define and prioritize solutions

Role Description We are looking for a talented Staff Product Designer that enjoys solving complex problems with data-driven solutions. This role is focused on Back Office and Commercial experiences, designing for the people who run the financial and operational backbone of trades businesses. This person will be a core member of our growing design team and aid in creating a class-leading SaaS product with desktop, tablet and mobile touchpoints. They will possess a balanced toolkit of research, interface design, and prototyping capabilities. As a Staff Product Designer, you are capable of: - Performing discovery research with users - Creating journey maps and task flows - Performing user interviews - White-boarding task flows - Mocking up interface screens - Prototyping solutions for further testing - Setting a strong example and providing thoughtful direction within the team - Acting as a mentor and coach - Being known for creativity, leadership, and innovation This is an opportunity to join one of LA’s fastest growing startups and have your thumbprint on the product that is actively disrupting the Home Services industry. Qualifications - Experience designing a modern SaaS or enterprise platform or one comparable - An outstanding portfolio showcasing a range of UX, interaction and visual design, and idea generation or prototyping - AI experience design: understanding how to make agentic workflows feel trustworthy, controllable, and clear - A love for solving complex product problems with simple design solutions - Expert knowledge and experience with the end-to-end iterative design process - Experience collaborating with other designers to build a cohesive product - Excellent communication and storytelling skills Requirements - Develop deep expertise across multiple product's problem areas - Quickly prototype solutions to visual and interaction problems - Use AI tools fluently as part of your everyday workflow - Build positive & collaborative relationships with multiple disciplines - Talk to users and understand their problems and current pain-points - Design experiences that are simple, elegant, and solve real problems - Using remote tools to whiteboard, create wireframes and design in Figma - Partner effectively with teams in the US and across time zones - Validate product ideas through experimental design and research approaches - Ship valuable and high-quality work without sacrificing speed - Help more junior designers develop empathy for our users - Represent our users in product strategy and roadmap discussions - Review product design work and give constructive feedback - Be an active mentor for designers Benefits - Flextime, recognition, and support for autonomous work - Flexible time off with ample learning and development opportunities - Comprehensive onboarding program and leadership training - Company-paid medical, dental, and vision benefits - 401k match and telehealth options - Parental leave and support, fertility services, and adoption reimbursement - Legal advisory services and financial planning tools