• Motivated to identify and solve problems • Clear, concise communication with the ability to defend design decisions • Active listening and consistent reasoning to interact with stakeholders and users • Sense of responsibility and ownership over design deliverables within the team • Ability to synthesize and focus to turn data and insights into solutions • Critical thinking and initiative to evolve products and processes • Comfortable with change and adopting new working methodologies • Systemic product thinking, understanding the business impact of design decisions • Lead and support user research • Conduct stakeholder interviews and deepen contextual understanding • Map user journeys and identify opportunities for improvement • Create flows, wireframes, and prototypes • Lead and support user testing • Design interfaces (web and mobile) with a focus on consistency and scalability • Work on evolving design systems (componentization, guidelines) • Actively participate in product discussions (discovery and delivery) • Communicate and present solutions clearly and in a structured manner • Collaborate with PMs and Engineering to define and prioritize solutions

Role Description We are looking for a talented Staff Product Designer that enjoys solving complex problems with data-driven solutions. This role is focused on Back Office and Commercial experiences, designing for the people who run the financial and operational backbone of trades businesses. This person will be a core member of our growing design team and aid in creating a class-leading SaaS product with desktop, tablet and mobile touchpoints. They will possess a balanced toolkit of research, interface design, and prototyping capabilities. As a Staff Product Designer, you are capable of: - Performing discovery research with users - Creating journey maps and task flows - Performing user interviews - White-boarding task flows - Mocking up interface screens - Prototyping solutions for further testing - Setting a strong example and providing thoughtful direction within the team - Acting as a mentor and coach - Being known for creativity, leadership, and innovation This is an opportunity to join one of LA’s fastest growing startups and have your thumbprint on the product that is actively disrupting the Home Services industry. Qualifications - Experience designing a modern SaaS or enterprise platform or one comparable - An outstanding portfolio showcasing a range of UX, interaction and visual design, and idea generation or prototyping - AI experience design: understanding how to make agentic workflows feel trustworthy, controllable, and clear - A love for solving complex product problems with simple design solutions - Expert knowledge and experience with the end-to-end iterative design process - Experience collaborating with other designers to build a cohesive product - Excellent communication and storytelling skills Requirements - Develop deep expertise across multiple product's problem areas - Quickly prototype solutions to visual and interaction problems - Use AI tools fluently as part of your everyday workflow - Build positive & collaborative relationships with multiple disciplines - Talk to users and understand their problems and current pain-points - Design experiences that are simple, elegant, and solve real problems - Using remote tools to whiteboard, create wireframes and design in Figma - Partner effectively with teams in the US and across time zones - Validate product ideas through experimental design and research approaches - Ship valuable and high-quality work without sacrificing speed - Help more junior designers develop empathy for our users - Represent our users in product strategy and roadmap discussions - Review product design work and give constructive feedback - Be an active mentor for designers Benefits - Flextime, recognition, and support for autonomous work - Flexible time off with ample learning and development opportunities - Comprehensive onboarding program and leadership training - Company-paid medical, dental, and vision benefits - 401k match and telehealth options - Parental leave and support, fertility services, and adoption reimbursement - Legal advisory services and financial planning tools

• Own and drive the end to end UX design process for complex products and features, from discovery and concept through detailed design and delivery • Partner closely with Product Managers to translate product strategy, requirements, and business objectives into user centered design solutions • Conduct and synthesize user research (e.g., interviews, usability testing, journey mapping, surveys) to inform design decisions • Create and maintain UX artifacts including user journeys, personas, information architecture, wireframes, interaction flows, prototypes, and high fidelity designs • Ensure design solutions are grounded in usability, accessibility (WCAG), and inclusive design principles • Collaborate with Engineering to ensure designs are feasible, clearly specified, and implemented with high fidelity • Contribute to and evolve design systems, component libraries, and UX standards to ensure consistency and scalability across products • Facilitate design workshops, critiques, and cross functional working sessions to drive alignment and shared understanding • Provide clear design rationale and storytelling to stakeholders, incorporating feedback while maintaining UX integrity • Act as a UX subject matter expert, advocating for the user perspective in product and delivery decisions • Mentor and provide design guidance to junior and mid level designers, raising overall design quality and maturity • Partner with Marketing, Sales, and Customer Success to ensure cohesive end to end experiences across the customer lifecycle • Participate in beta programs, pilots, and post launch evaluations to assess usability and identify continuous improvement opportunities • Performs other duties as assigned.

• Investigar y analizar las necesidades de usuarios y stakeholders. • Definir y priorizar requerimientos de experiencia de usuario. • Diseñar flujos de interacción, wireframes y prototipos de baja y alta fidelidad. • Realizar pruebas de usabilidad y analizar los resultados para iterar en las soluciones. • Elaborar guías de estilo y sistemas de diseño para garantizar consistencia. • Colaborar con equipos multidisciplinarios (desarrollo, producto, negocio). • Asegurar que las soluciones cumplan con criterios de accesibilidad y buenas prácticas de UX/UI.