Role Description The CHB Coordinator is responsible for processing customs entries and supporting the brokerage team's daily operations. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The CHB Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success. This role drives value through reliable entry production and professional development. - Accurately processes customs entries on assigned accounts. - Communicates with clients and Customs & Border Protection. - Actively builds skills needed to progress toward independent account management. - Delivers consistent, accurate work and seeks ongoing development. - Contributes to branch throughput, compliance standards, and client satisfaction. Qualifications - Familiarity with U.S. Customs regulations and entry processes (developing toward working knowledge). - Ability to process entries and review shipment documentation accurately. - Proficiency in customs brokerage software (CargoWise) or ability to learn quickly. - Microsoft Office Suite proficiency. - Attention to detail in documentation review and entry processing. - Professional, clear, and responsive client communication. - Time management and the ability to meet deadlines in a fast-paced environment. - Receptiveness to feedback and coaching. Requirements - Minimum 1–2 years of experience in customs brokerage or a related field. - Familiarity with U.S. Customs regulations and entry processes. - Strong attention to detail and ability to work in a fast-paced environment. - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office Suite. - Demonstrated contribution to Mohawk Global culture — such as attending and planning giveback/engagement activities, working on efficiency initiatives, and contributing to team success. Company Description Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. - Certified as a “Great Place To Work” for the past thirteen years. - Highly employee-centric organization that puts people and clients first.

• Own the OPEX Asana workspace: project structure, portfolio views, custom fields, rules, and automations. • Maintain the strategic project portfolio with up-to-date actuals by assisting the project managers: milestone completions, RAG status updates, owner assignments, and dependencies. • Update Asana with new tasks, sub-tasks, and projects arising from business reviews and team meetings — same day, without being asked. • Build and maintain portfolio dashboards and reporting views that give leadership a real-time snapshot of strategic initiative health. • Configure Asana automations to reduce manual data entry: auto-routing of tasks, deadline reminders, and status escalations. • Ensure the tech roadmap workstream (OPEX-ETO collaboration) is accurately reflected in Asana at all times. • Lead the institutional shared drive cleanup initiative: audit existing folders, implement role-based access logic, and migrate content to the agreed-upon architecture. • Establish and enforce a clean, consistent file-naming and folder-structure standard that the wider organization can adopt.

• Coordinate the daily operations of virtual tutoring programs from enrollment through completion. • Manage instructor and student schedules to maximize attendance, efficiency, and program utilization. • Monitor live tutoring sessions to ensure quality, attendance, and operational excellence. • Track student academic progress and identify opportunities for additional support. • Ensure accurate execution of academic programs, operational initiatives, and company standards. • Maintain detailed, accurate records across operational systems. • Deliver exceptional service and support to students, parents, and families. • Build trusted relationships through proactive communication and timely follow-up. • Resolve scheduling challenges and customer concerns with professionalism and empathy. • Conduct regular progress conferences with partner program directors, reviewing student outcomes, adjusting academic plans, and supporting enrollment renewals. • Serve as a knowledgeable and dependable point of contact throughout the student journey. • Support Regional Operations through administrative coordination, scheduling, reporting, and data management. • Manage multiple priorities while consistently meeting deadlines and service standards. • Maintain compliance with company policies, operational procedures, and applicable regulations. • Identify opportunities to improve processes, efficiency, and customer experience. • Collaborate effectively with remote teammates, instructors, and school district partners. • Contribute to special projects and operational initiatives as business needs evolve. • Take ownership of assigned responsibilities and continuously seek ways to improve program outcomes.

• Coordinate and manage tutoring schedules across multiple programs, balancing student, tutor, and regional team availability. • Own the day-to-day scheduling process, ensuring sessions are accurately assigned, updated, and communicated. • Anticipate scheduling conflicts and proactively implement solutions with minimal disruption. • Collaborate closely with Regional Operations teams to ensure seamless program execution across multiple time zones. • Own and maintain multiple operational spreadsheets and databases related to scheduling, tutor assignments, attendance, and student progress. • Ensure data is accurate, complete, organized, and updated in real time. • Utilize Excel and Google Sheets to analyze operational data, identify inconsistencies, and maintain reporting accuracy. • Monitor operational metrics and promptly escalate discrepancies or emerging issues. • Serve as a primary point of communication for scheduling updates through professional email, phone, and text communication. • Communicate clearly and promptly with tutors, students, school district contacts, and internal teams. • Maintain accurate documentation of operational updates and scheduling changes. • Monitor student academic progress and attendance, identifying trends that may require intervention. • Participate in daily operations meetings with Program Directors to review scheduling priorities, student progress, and operational challenges. • Support tutor onboarding and administrative processes as needed. • Help ensure every academic program is delivered with consistency, accuracy, and exceptional operational quality.