Role Description The Programme Coordination & Stakeholder Intern is the connective tissue of the OPEX function. This role owns the relationships, rhythms, and communications that keep the operational excellence agenda moving: - Scheduling - Follow-up - Meeting preparation - Stakeholder engagement - Tracking commitments and deadlines You will ensure that no action item falls through the cracks, prepare pre-session materials for business reviews and grants portfolio reviews, and run the post-session follow-up cycle. This role requires someone who is deeply organized, calm under pressure, and extraordinarily good with people. Key Responsibilities - Meeting Preparation & Facilitation Support: - Own the preparation for all OPEX-led meetings: Monthly Business Reviews (MBRs), Grants Portfolio Reviews, and team governance forums. - Update the standard agenda for exceptions in collaboration with the Director. - Confirm attendance and send pre-reads and materials at least 48 hours in advance. - Set up meeting logistics (Zoom/Google Meet link, room booking, tech check). - Maintain a rolling calendar of all recurring governance forums and flag scheduling conflicts proactively. - Coordinate across senior stakeholder calendars for ad hoc sessions, workshops, and alignment calls. - Minutes, Action Logs & Asana Updates: - Create clear, structured minutes for every OPEX-led meeting and distribute within 24 hours. - Work with the Digital Systems Intern to translate meeting outputs into Asana. - Maintain the decision log for every ExCo and MBR decision. - Review AI-generated notes and convert them into the standard minutes format. - Post-Session Follow-Up & Stakeholder Accountability: - Own the post-session follow-up cycle for all governance forums. - Track action item completion in Asana and send reminders before deadlines. - Follow up with all functional teams on outstanding MBR report submissions. - Track commitments made by portfolio owners after grants portfolio sessions. - Team Rhythm & Operating Calendar: - Own and maintain the OPEX team’s operating calendar. - Run the weekly OPEX team check-in: prepare the agenda, facilitate, capture outputs, and distribute follow-up. - Manage the team’s shared inbox and Slack for action routing. Qualifications - Currently completing or recently completed a degree in business administration, management, communications, project management, international relations, or a related field. - Experience coordinating events, managing schedules, or supporting senior stakeholders in a professional setting. - Exceptional writing skills for meeting minutes, emails, and follow-up notes. - Experience managing multiple competing priorities without dropping any of them. Requirements - Technical Skills: - Google Calendar (complex scheduling, invites, resource booking) - Google Docs & Slides (drafting, formatting, structuring documents quickly) - Asana (task creation, project updates, action tracking) - Gmail and professional email drafting - Slack (clear, efficient async communication) - AI notetaking tools (reviewing, editing, and structuring AI-generated output) - Google Sheets (basic trackers, action logs, compliance dashboards) - Video conferencing tools (Zoom, Google Meet — setup, management, recording) - Soft Skills: - Exceptionally organized — nothing falls through the cracks. - Clear, professional communicator — written and verbal. - Persistence without aggression — you follow up until something is done. - Strong interpersonal skills — comfortable engaging with senior stakeholders. - High emotional intelligence — you read the room and adjust. - Discreet and trustworthy — you handle sensitive information with care. - Proactive and self-managing — you anticipate needs before being asked. - Calm and reliable — your colleagues know you will deliver. Benefits - Real work with real impact. - Interaction with senior leadership. - Experience on live institutional challenges. - Development of a portfolio of tangible work. - Significantly sharper set of professional skills.

Role Description The CHB Coordinator is responsible for processing customs entries and supporting the brokerage team's daily operations. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The CHB Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success. This role drives value through reliable entry production and professional development. - Accurately processes customs entries on assigned accounts. - Communicates with clients and Customs & Border Protection. - Actively builds skills needed to progress toward independent account management. - Delivers consistent, accurate work and seeks ongoing development. - Contributes to branch throughput, compliance standards, and client satisfaction. Qualifications - Familiarity with U.S. Customs regulations and entry processes (developing toward working knowledge). - Ability to process entries and review shipment documentation accurately. - Proficiency in customs brokerage software (CargoWise) or ability to learn quickly. - Microsoft Office Suite proficiency. - Attention to detail in documentation review and entry processing. - Professional, clear, and responsive client communication. - Time management and the ability to meet deadlines in a fast-paced environment. - Receptiveness to feedback and coaching. Requirements - Minimum 1–2 years of experience in customs brokerage or a related field. - Familiarity with U.S. Customs regulations and entry processes. - Strong attention to detail and ability to work in a fast-paced environment. - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office Suite. - Demonstrated contribution to Mohawk Global culture — such as attending and planning giveback/engagement activities, working on efficiency initiatives, and contributing to team success. Company Description Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. - Certified as a “Great Place To Work” for the past thirteen years. - Highly employee-centric organization that puts people and clients first.

• Own the OPEX Asana workspace: project structure, portfolio views, custom fields, rules, and automations. • Maintain the strategic project portfolio with up-to-date actuals by assisting the project managers: milestone completions, RAG status updates, owner assignments, and dependencies. • Update Asana with new tasks, sub-tasks, and projects arising from business reviews and team meetings — same day, without being asked. • Build and maintain portfolio dashboards and reporting views that give leadership a real-time snapshot of strategic initiative health. • Configure Asana automations to reduce manual data entry: auto-routing of tasks, deadline reminders, and status escalations. • Ensure the tech roadmap workstream (OPEX-ETO collaboration) is accurately reflected in Asana at all times. • Lead the institutional shared drive cleanup initiative: audit existing folders, implement role-based access logic, and migrate content to the agreed-upon architecture. • Establish and enforce a clean, consistent file-naming and folder-structure standard that the wider organization can adopt.

• Coordinate the daily operations of virtual tutoring programs from enrollment through completion. • Manage instructor and student schedules to maximize attendance, efficiency, and program utilization. • Monitor live tutoring sessions to ensure quality, attendance, and operational excellence. • Track student academic progress and identify opportunities for additional support. • Ensure accurate execution of academic programs, operational initiatives, and company standards. • Maintain detailed, accurate records across operational systems. • Deliver exceptional service and support to students, parents, and families. • Build trusted relationships through proactive communication and timely follow-up. • Resolve scheduling challenges and customer concerns with professionalism and empathy. • Conduct regular progress conferences with partner program directors, reviewing student outcomes, adjusting academic plans, and supporting enrollment renewals. • Serve as a knowledgeable and dependable point of contact throughout the student journey. • Support Regional Operations through administrative coordination, scheduling, reporting, and data management. • Manage multiple priorities while consistently meeting deadlines and service standards. • Maintain compliance with company policies, operational procedures, and applicable regulations. • Identify opportunities to improve processes, efficiency, and customer experience. • Collaborate effectively with remote teammates, instructors, and school district partners. • Contribute to special projects and operational initiatives as business needs evolve. • Take ownership of assigned responsibilities and continuously seek ways to improve program outcomes.