• Primary responsibility is the delivery of approved projects and associated solutions. • Works closely with Solution Architects to create functional specifications, and low-level technical designs. • Delivers high quality infrastructure and services to the business which meet desired requirements both on time and up to standards. • Creates test plans, test scripts, and executes to ensure the services operate as expected. • Partners with the Information Security Team to ensure the security posture of their solutions meets industry standards and aligns with First Quality best practices. • Develops all the required technical documentation, drawings, and release notes content at time of delivery to be provided to Operations Team for ongoing support. • Also helps develop operational procedures documents for the Support and Operations Teams to follow. • Assists with project planning and scheduling and managing of projects. • Delivers effective communications both written and verbal. • Attends customer / internal customer facing meetings as required to properly gather requirements and understand the business need. • Ensures adherence to IT Architecture principles and guidelines. • Acts as a Level 3 escalation for support activities. • Updates job knowledge by attending educational opportunities and training events.

• Design, build, and maintain integrations with third-party systems using REST, GraphQL, and legacy APIs (SOAP, XML, older authentication patterns) • Build and ship integrations using our internal Ruby-based integration plugin framework • Own integrations end-to-end: requirements gathering, technical design, development, testing, validation, release, and ongoing maintenance • Act as a technical partner to Sales and Customer Success, supporting deal scoping, answering integration questions, and documenting expected behaviour • Pull data from external systems and push it back into Pinpoint, ensuring accuracy, reliability, and performance • Maintain existing integrations as APIs evolve, versions change, or edge cases emerge • Collaborate with Product and Engineering to identify repeatable patterns and reduce bespoke work over time • Write clear, practical documentation for internal teams, partners, and customers

• Independently lead the architecture and delivery of non-strategic Salesforce projects across one or more platforms. • Own full solution lifecycles—from discovery and design through implementation, testing, documentation, and handover. • Lead strategic projects by directing work across solution, development, and project management resources. • Facilitate discovery and requirement sessions with clients, translating business goals into scalable Salesforce solutions. • Collaborate with developers to ensure technical implementation aligns with solution design and best practices. • Review and guide the work of Associate Solution Architects, Solution Specialists, Developers and QA Engineers providing mentorship and feedback. • Serve as the primary client contact for solution-related discussions and platform guidance. • Support the Sales team by contributing to scoping, level of effort estimates, and solution strategy for prospective projects. • Deliver training, walkthroughs, and solution documentation as part of project handoffs. • Identify reusable patterns and contribute to internal solution documentation and standards. • Stay current on Salesforce platform updates and trends and apply relevant innovations across active projects. • Foster a culture of knowledge sharing, collaboration, and accountability within the solution team.

Role Description As a Senior Solutions Engineer at Futurae, you will lead the technical journey from discovery to implementation for seamless platform integration. Act as the strategic bridge between client needs, product, and engineering to deliver user-friendly solutions. Tasks & Responsibilities - Establish yourself as a resident subject matter expert on Futurae’s products and ecosystem. - Drive account strategies in collaboration with Sales to win business opportunities. - Lead discovery sessions to map technical solutions to complex business problems and showcase business value. - Proven experience in building and scaling a Solutions Engineering team, including the design of technical playbooks and workflows and partner programmes. - Craft technical content and deliver platform demos tailored to customer needs. - Own the end to end execution of technical POCs for high stakes use cases. - Influence the product roadmap by distilling field feedback for Product, Engineering, Marketing and Sales teams. Qualifications - A good understanding of Open Standards, in particular Identity & Access Management (IAM): SSO, MFA, SCIM, OAuth 2.0, OIDC, SAML. - A strong understanding of Zero Trust Architecture and core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, etc.). - Hands-on experience in one or more of the following areas is a plus: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Go, Python, Ruby, Rust) development, IP-based real-time communications. - Experience with one or more cloud platforms: AWS, Azure, GCP, with preference on GCP. Requirements - You are empathic, build rapport easily, and listen actively. - You confidently dispense your knowledge to a highly skilled and experienced audience. - You have proven fintech and digital security sector business acumen. - You know how to strategically position the product offering for each customer. - You understand partner/channel growth strategies. - You expertly navigate complex organizational hierarchies to identify, map, and engage key stakeholders, including IT Administration, C-Suite (CISOs), Enterprise Architects, Procurement, and Legal/Security teams. - You are based in Europe with willingness to travel 10-25%. Benefits - Work with innovative technologies and open standards. - Grow with a company where your ideas matter. - Freedom to work remotely or at our Zurich HQ. - Join our yearly company-wide event. - Keep learning with a yearly education budget. Company Description At Futurae, we’re on a mission to redefine secure authentication and fraud prevention through seamless, user-friendly solutions. Based in Switzerland, we develop cutting-edge cybersecurity products that combine advanced technology with a strong focus on user-centric design. We serve leading organizations in the financial services and insurance sectors and are actively expanding into new international markets. Our vision is to become the global leader in secure, frictionless digital authentication — helping businesses build trust and thrive in a connected world. Learn more about our solutions and team at futurae.com.