• Be the client’s primary point of contact for all activities including organizational communication, contract management, and dispute resolution • Ensure client expectations are met with a high degree of customer satisfaction • Meet internal and external metrics associated with assigned contracts

• Own the setup, structure, execution, and optimization of DV360 campaigns. • Develop audience targeting strategies and campaign architecture. • Configure campaign trafficking, tagging, and measurement. • Monitor pacing, delivery, frequency, and campaign performance. • Troubleshoot existing DV360 implementations and optimize workflows. • Recommend programmatic best practices and optimization strategies. • Support ad trafficking across paid social platforms when required. • Maintain consistent campaign setup standards across channels. • Assist with cross-channel execution and campaign alignment. • Collaborate with internal teams to support campaign delivery. • Develop documentation, recommendations, and implementation guides. • Serve as the internal expert for DV360 strategy and execution. • Translate complex programmatic concepts into actionable recommendations. • Support internal training and knowledge sharing across the agency.

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care. • Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs. • Maintain call quality standards through consistent engagement and professional communication in every patient interaction. • Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs. • Support care coordination goals by staying on schedule with monthly outreach targets. • Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services. • Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle. • Document all patient interactions in real time using the care coordination platform. • Maintain HIPAA compliance in all patient communications and documentation.

• Manage, design, and perform QA/QC checks related to technical activities • Development of Protective Relay Settings using AcSELerator Quickset and/or GE Enervista • Conduct P&C studies including short circuit analysis, relay coordination, and load flow • Review junior engineer’s designs, verify they meet client standards and specifications • Document QA/QC reviews, maintain record documents, and communicate information to the team • Mentoring and managing staff at all levels • Managing tasks on multiple projects in accordance with GAI’s high standards of project management