• Serve as a liaison between health and social services and the community • Identify health-related issues, collect data, and discuss concerns with the people served • Address members housing concerns and connect them with community resources • Help with completion of applications, identifying housing vacancies, adding members to wait lists • Assist members in understanding and utilizing their housing benefits in partnership with the community and policies related to the Medicaid population • Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment • Coordinate access to basic needs with a focus on housing (e.g., housing, food, income, and transportation) • Provide social support to boost members' morale and sense of self-worth • Support member independence through appropriate education and coaching • Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs • Build and maintain relationships with providers and community resources to support member referrals • Regularly travel to conduct member visits and community-based visits as needed to ensure effective program administration

• Screen and coordinate patient admissions and transfers from hospitals and clinics • Use clinical decision-making and approved criteria to ensure the proper level of care • Collaborate with intake teams, physicians, nursing staff, and hospital departments to facilitate timely and appropriate placements • Monitor patient flow, track delays, and help improve access processes for better outcomes • Serve as a key liaison between facilities, patients, families, and providers — ensuring compassionate and efficient service • Navigating referrals submission to final acceptance in critical time (45 minutes) • Ensure compliance with EMTALA, Lifepoint Health policies, and quality standards. • Demonstrates strong clinical judgment, critical thinking, and the ability to multitask in a high-volume setting typing 30-40 wpm

• Accurately read and measure student performance in Spanish and French based against a grading rubric • Collaboratively work with the Lead for the course(s) to provide the student with constructive, supportive and concise feedback • Complete grading rubrics and leave detailed feedback and comments for the learner • Check student submissions for plagiarism and for grammar • Provide in-context feedback and scoring using the Sophia-provided rubric • Participate in calibration efforts to ensure consistency of quality for our learners

• Oversees day to day entry and processing of constituent and donor data into CRM in a timely manner with a high degree of accuracy. • Works directly with leadership to complete special projects and ensure all work is completed timely and accurately. • Work with leadership to update, enforce, and provide input on all processes and procedures within the donor care function. • Ensures an exceptional level of customer service is provided to donors, general public and chapters. • Responsible for training and management of external vendor partners, ensuring accuracy and timely completion of tasks. • Serves as primary point of contact for outsourced customer service agent; answers questions and manages escalated issues, questions and concerns. • Performs and oversees data entry, importing and processing of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding. • Leads whitemail and ACH gift batch entry, review and processing in CRM. Manages process improvements in these areas. • Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed. • Ensures returned mail and matching gift request forms are processed appropriately and in a timely manner. • Completes complex helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public. • Guarantees that all service level agreements are met and assesses chapter needs to achieve satisfaction. • Assists with the tracking and distribution of funds to Make-A-Wish Chapters. • Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Donor Care Manual as needed. • Completes and stays up to date with the latest trainings and best practices. • Leads team in process improvement for the following activities: importing; donor acknowledgement; gift coding, batching, and general data entry; NetSuite integration; monthly reconciliation; special gift procedures (stock, pledges, matching gifts). • Leads training of internal teams and chapter staff on data entry, management and cleanup best practices. • Manages, performs and trains others in routine data cleanup tasks to maintain data integrity enterprise wide. • Assist other teams with Fundraising initiatives as needed. • Performs other related job duties, as assigned.