Activate Care

Role Description The Quality Assurance & Improvement Specialist is a hands-on, highly collaborative role designed for a professional looking to grow their career in healthcare quality and clinical operations. This individual will be responsible for executing quality assurance audits for our Path Assist program while identifying areas for process improvement. Operating at the intersection of clinical care and data, you will help track workforce adherence, manage regional data reporting, and collaborate across departments to fix operational bottlenecks. Responsibilities - Quality Assurance & Auditing: - Manage and conduct routine clinical case auditing processes to maintain high-quality clinical program operations. - Analyze workforce compliance to ensure Community Health Workers (CHWs) maintain strict fidelity to evidence-based best practices and the specific care standards outlined in our customer partnerships. - Audit case data to ensure clinical operations meet all customer quality requirements, including industry standards like NCQA-HEDIS and Medicare Stars. - Identify data inconsistencies, documentation gaps, and workflow errors in the care process, flagging them for review and root-cause analysis. - Data Reporting & Analytics: - Define the clinical and operational requirements for quality measurement tools, working closely with the Data Analytics team to bring those tools to life. - Maintain, update, and own the data inputs for operational trackers and performance dashboards utilized in large-scale regional initiatives. - Compile raw operational data into clear, trending monthly reports for internal leadership and external partners. - Translate complex quality metrics into actionable insights and visual presentations. - Process Improvement & Collaboration: - Partner closely with multidisciplinary teams, including Operations, Data Analytics, User Experience, and Product, to share audit findings and brainstorm workflow solutions. - Support the planning and execution of continuous improvement projects aimed at increasing the quality of care, CHW team productivity, and overall system efficiency. - Assist in designing and facilitating staff training for navigation teams when new quality standards or improved care model processes are rolled out. - Other duties as assigned. Qualifications - Bachelor’s Degree is required; Master’s Degree (MPH, MHA, etc.) is preferred. - 2 - 5 years of professional experience in healthcare quality assurance, data analysis, public health, or a related field. - Strong visual design and data presentation abilities. - High working proficiency in Excel and building reports. - Excellent written communication skills and the ability to operate independently. - A collaborative mindset with a track record of building positive working relationships across multiple teams. - Cultural humility: You are able to communicate effectively with people from various backgrounds and work respectfully across demographic, socioeconomic, language and, all other constituents that represent diverse cultures of communities. Preferred Qualifications - Familiarity with healthcare populations (Medicaid, MCOs) and a strong understanding of community-based care interventions and social determinants of health (SDOH). Diversity & Inclusion At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you require an accommodation to participate in the interview process, please let our team know at the time of scheduling.

Role Description The Quality Assurance & Improvement Specialist is a hands-on, highly collaborative role designed for a professional looking to grow their career in healthcare quality and clinical operations. This individual will be responsible for executing quality assurance audits for our Path Assist program while identifying areas for process improvement. Operating at the intersection of clinical care and data, you will help track workforce adherence, manage regional data reporting, and collaborate across departments to fix operational bottlenecks. Responsibilities - Quality Assurance & Auditing: - Manage and conduct routine clinical case auditing processes to maintain high-quality clinical program operations. - Analyze workforce compliance to ensure Community Health Workers (CHWs) maintain strict fidelity to evidence-based best practices and the specific care standards outlined in our customer partnerships. - Audit case data to ensure clinical operations meet all customer quality requirements, including industry standards like NCQA-HEDIS and Medicare Stars. - Identify data inconsistencies, documentation gaps, and workflow errors in the care process, flagging them for review and root-cause analysis. - Data Reporting & Analytics: - Define the clinical and operational requirements for quality measurement tools, working closely with the Data Analytics team to bring those tools to life. - Maintain, update, and own the data inputs for operational trackers and performance dashboards utilized in large-scale regional initiatives. - Compile raw operational data into clear, trending monthly reports for internal leadership and external partners. - Translate complex quality metrics into actionable insights and visual presentations. - Process Improvement & Collaboration: - Partner closely with multidisciplinary teams, including Operations, Data Analytics, User Experience, and Product, to share audit findings and brainstorm workflow solutions. - Support the planning and execution of continuous improvement projects aimed at increasing the quality of care, CHW team productivity, and overall system efficiency. - Assist in designing and facilitating staff training for navigation teams when new quality standards or improved care model processes are rolled out. - Other duties as assigned. Qualifications - Bachelor’s Degree is required; Master’s Degree (MPH, MHA, etc.) is preferred. - 2 - 5 years of professional experience in healthcare quality assurance, data analysis, public health, or a related field. - Strong visual design and data presentation abilities. - High working proficiency in Excel and building reports. - Excellent written communication skills and the ability to operate independently. - A collaborative mindset with a track record of building positive working relationships across multiple teams. - Cultural humility: You are able to communicate effectively with people from various backgrounds and work respectfully across demographic, socioeconomic, language and, all other constituents that represent diverse cultures of communities. Preferred Qualifications - Familiarity with healthcare populations (Medicaid, MCOs) and a strong understanding of community-based care interventions and social determinants of health (SDOH). Diversity & Inclusion At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you require an accommodation to participate in the interview process, please let our team know at the time of scheduling.

Role Description We are hiring a passionate and customer-centric Platform Management & Operations Specialist to join our growing team. The role involves working collaboratively across many teams, including customer success, product/engineering, analytics, marketing, and contracting. Must have exceptional customer service skills, strong communication, organization & time management, naturally curious with a strong drive to identify and solve problems, results-driven, a love for data, and have a high degree of attention to detail! We have three core product lines: - CareLink - A software-as-a-service (SaaS) platform used by healthcare professionals and community-based organizations to coordinate care across multiple settings. - Path Assist - An evidence-based, structured intervention designed to improve the lives of individuals with health-related social needs (HRSNs) by pairing them with highly skilled community health workers enabled by our CareLink platform. - Community Health Equity Projects (CHEP) - Mixed-methods research projects that leverage quantitative and qualitative data to advance health equity by understanding barriers and facilitators to care in a region. Responsibilities: - Customer Success via Helpdesk Management: - Deliver timely and efficient technical assistance to clients through email, telephone, or video conferencing. - Oversee daily helpdesk activities, ensuring support tickets are accurately tracked and prioritized. - Analyze support request trends and monitor performance metrics to guide future product enhancements. - Develop and update detailed FAQs and knowledge base documentation. - Detect and report software defects to the engineering and QA departments by performing thorough investigations and communicating the commercial significance of each issue with empathy for the user's experience. - Pursue Operational Excellence via miscellaneous project management: - Follow project SOP’s and best practices, including driving appropriate analyses/research, meeting project goals, managing timelines, and working with leadership to implement new processes, technology, or strategies successfully. - Support growth initiatives: e.g. prepare for and support Demos to support the sales cycle. - Conduct NPS Survey (Quarterly): Set-up and scoring requires high attention to detail and the ability to work within several software products (SurveyMonkey, HubSpot, Sheets). Follow-up requires a strong sense of customer empathy and the ability to separate product “signal” from anecdotal “noise”. - Newsletter (Quarterly): Gather topics and sources from multiple teams to generate a user-focused product newsletter that provides value to the reader and satisfies the communication needs of all stakeholders. Requires collaboration and clear communication skills tied to a strong sense of what the users will find most helpful. - Customer Advocacy via Product Collaboration: - Assist customers in adopting process changes and new features. - Proactively identify, understand, and address customer needs and pain points. - Work with the product team to provide feedback for platform improvement; prioritize and advocate for customer-driven product enhancements. - Translate customer needs into actionable product requirements and participate in product roadmap planning and release cycles. - User Acceptance Testing: Thoroughly test bug repairs and new features from the perspective of multiple user personas. - Customer Success via Onboarding and Account Management: - Support customer onboarding and implementation while driving optimal platform utilization through process refinement and optimization. - Facilitate the adoption of new platform features and workflow adjustments for customers. - Facilitate routine account management sessions involving users, administrators, and relevant third-party vendors. - Identify and resolve customer pain points proactively by gaining a deep understanding of their specific needs. - Guide customers on product best practices to ensure they reach their strategic business objectives. Qualifications - Bachelor’s degree in a relevant field (business, marketing, communications, etc.) - 4+ years working in a customer-facing role (e.g., customer service, account management, sales). - Comfortable learning and adapting to technology changes. - Working knowledge of project management techniques and best practices. - Comfortable presenting content, including data, to both internal and external stakeholders. - Ability to understand, communicate, work effectively, and respectfully with stakeholders. - Ability to balance focus between urgent and unplanned customer needs with long-term strategic projects. - Intrinsic sense of curiosity and a drive to explore, understand, and persevere with unknowns or ambiguous situations regarding customer issues. Nice to Haves - Prior experience working with SaaS products or in a SaaS environment is highly beneficial. - Project Management Certifications, Customer Success Certifications. Diversity & Inclusion At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you require an accommodation to participate in the interview process, please let our team know at the time of scheduling. The Company will not sponsor applicants for work visas at this time.

• Growing Carelink: You will be one of the primary points of contact for our customers, providing exceptional support, enabling customer success via platform management, supporting the helpdesk and contributing to the ongoing improvement of our Carelink product. • Building operational excellence: You will enable operational excellence across the organization working at the intersection of project management, data, and performance improvement. * Platform Management:* • Provide Demos to support the sales cycle. • Assist customers with product onboarding, implementation, and efficient and effective usage of the platform, including platform optimization and process improvements. • Assist customers to adopt process changes and new features. • Run regular platform management meetings with customers (users) and related vendors. • Proactively identify, understand, address customer needs and pain points. • Educate customers on best practices for utilizing our product to achieve their business goals. • Provide prompt and effective technical support to customers via email, phone or video. *Helpdesk:* • Manage the day-to-day operations of the customer support helpdesk, including tracking and prioritization of customer support tickets. • Monitor key performance indicators (KPIs) related to customer support and identify trends and patterns in customer support requests to inform product improvements. • Create and maintain comprehensive knowledge base articles and FAQs. *Product Support: * • Work with product to provide feedback on areas for product improvement, prioritize and advocate for customer-driven product enhancements. • Translate customer needs into actionable product requirements and participate in product roadmap planning and release cycles. *Operational Excellence: * • Run projects using best practices, including driving appropriate analyses/ research, meeting project goals, managing timelines, and working with leadership to implement new processes, technology, or strategies successfully.

About Activate Care: At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs. Path Assist is our tech-enabled community health worker program for HRSN utilizing an evidence-based, structured intervention. Our goal is simple: increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend. About the Role:  We are hiring a passionate and customer-centric Platform Management & Operations Specialist to join our growing team. The role involves working collaboratively across many teams, including customer success, product/engineering, analytics, marketing, and contracting.  Must have exceptional customer service skills, strong communication, organization & time management, results driven,  a love for data, and a high degree of attention to detail! We have three core product lines:  - CareLink - A software-as-a-service (SaaS) platform used by healthcare professionals and community-based organizations to coordinate care across multiple settings - Path Assist - An evidence-based, structured intervention designed to improve the lives of individuals with health-related social needs (HRSNs) by pairing them with highly skilled community health workers enabled by our CareLink platform. - Community Health Equity Projects (CHEP) - Mixed-methods research projects that leverage quantitative and qualitative data to advance health equity by understanding barriers and facilitators to care in a region. Responsibilities:  In this multifaceted role, there are 2 main areas of focus: - Growing Carelink: You will be one of the primary points of contact for our customers, providing exceptional support, enabling customer success via platform management, supporting the helpdesk and contributing to the ongoing improvement of our Carelink product.  - Building operational excellence: You will enable operational excellence across the organization working at the intersection of project management, data, and performance improvement.  Platform Management: - Provide Demos to support the sales cycle.  - Assist customers with product onboarding, implementation, and efficient and effective usage of the platform, including platform optimization and process improvements. - Assist customers to adopt process changes and new features. - Run regular platform management meetings with customers (users) and related vendors. - Proactively identify, understand, address customer needs and pain points. - Educate customers on best practices for utilizing our product to achieve their business goals. - Provide prompt and effective technical support to customers via email, phone or video.  Helpdesk: - Manage the day-to-day operations of the customer support helpdesk, including tracking and prioritization of customer support tickets. - Monitor key performance indicators (KPIs) related to customer support and identify trends and patterns in customer support requests to inform product improvements. - Create and maintain comprehensive knowledge base articles and FAQs. Product Support:  - Work with product to provide feedback on areas for product improvement, prioritize and advocate for customer-driven product enhancements. - Translate customer needs into actionable product requirements and participate in product roadmap planning and release cycles. Operational Excellence:  - Run projects using best practices, including driving appropriate analyses/ research, meeting project goals, managing timelines, and working with leadership to implement new processes, technology, or strategies successfully.

About Activate Care:  At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs. Path Assist is our tech-enabled community health worker program for HRSN utilizing an evidence-based, structured intervention. Our goal is simple: increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend. Role Overview:  The Quality Assurance & Improvement Specialist is a hands-on, highly collaborative role designed for a professional looking to grow their career in healthcare quality and clinical operations. This individual will be responsible for executing quality assurance audits for our Path Assist program while identifying areas for process improvement. Operating at the intersection of clinical care and data, you will help track workforce adherence, manage regional data reporting, and collaborate across departments to fix operational bottlenecks.  Responsibilities:  - Quality Assurance & Auditing: - Manage and conduct routine clinical case auditing processes to maintain high-quality clinical program operations. - Analyze workforce compliance to ensure Community Health Workers (CHWs) maintain strict fidelity to evidence-based best practices and the specific care standards outlined in our customer partnerships. - Audit case data to ensure clinical operations meet all customer quality requirements, including industry standards like NCQA-HEDIS and Medicare Stars. - Identify data inconsistencies, documentation gaps, and workflow errors in the care process, flagging them for review and root-cause analysis. - Data Reporting & Analytics: - Define the clinical and operational requirements for quality measurement tools, working closely with the Data Analytics team to bring those tools to life. - Maintain, update, and own the data inputs for operational trackers and performance dashboards utilized in large-scale regional initiatives. - Compile raw operational data into clear, trending monthly reports for internal leadership and external partners. - Translate complex quality metrics into actionable insights and visual presentations. - Process Improvement & Collaboration: - Partner closely with multidisciplinary teams, including Operations, Data Analytics, User Experience, and Product, to share audit findings and brainstorm workflow solutions. - Support the planning and execution of continuous improvement projects aimed at increasing the quality of care, CHW team productivity, and overall system efficiency. - Assist in designing and facilitating staff training for navigation teams when new quality standards or improved care model processes are rolled out. - Other duties as assigned.

• Implement well-specified features with guidance from senior engineers. • Write clean, maintainable, and well-tested code that supports system reliability and scalability. • Contribute to responsive web applications and progressive web apps. • Participate in code reviews, technical discussions, and team ceremonies. • Write and maintain automated tests to ensure system reliability. • Collaborate with product and design teams to deliver user-focused solutions. • Document code, specifications, and workflows for clarity and reusability. • Learn and apply prompt engineering, AI-assisted dev tools, and automation frameworks to accelerate productivity.

** Candidates considered must reside in the United States** About Activate Care: At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs. Path Assist is our tech-enabled community health worker program for HRSN utilizing an evidence-based, structured intervention. Our goal is simple: increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spending.  About the Role:  Our platform helps healthcare providers and community organizations coordinate care for individuals facing complex medical and social challenges. The systems we build support real-time collaboration across health records, referral networks, and community services. As a Software Engineer at Activate Care, you will help design and build the tools that power this coordination. You will work alongside experienced engineers, product managers, and designers to deliver high-quality software that directly supports organizations improving outcomes for vulnerable populations. You’ll contribute across the full development lifecycle—from designing solutions and writing production code to improving system quality and participating in technical discussions within your team. Responsibilities:  - Implement well-specified features with guidance from senior engineers. - Write clean, maintainable, and well-tested code that supports system reliability and scalability. - Contribute to responsive web applications and progressive web apps. - Participate in code reviews, technical discussions, and team ceremonies. - Write and maintain automated tests to ensure system reliability. - Collaborate with product and design teams to deliver user-focused solutions. - Document code, specifications, and workflows for clarity and reusability. - Learn and apply prompt engineering, AI-assisted dev tools, and automation frameworks to accelerate productivity.

About Activate Care: At Activate Care, we help Medicaid health plans reduce avoidable cost and risk by addressing the social factors that make care harder to deliver and manage. We do this through Path Assist, a model that combines locally hired teams with purpose-built technology to deliver, track, and improve social care interventions. Our technology enables frontline teams to work effectively while giving our customers the visibility, consistency, and accountability they need. The focus of this role is on building and improving those tools, ensuring they support real-world workflows, produce usable data, and drive measurable outcomes for our customers and the communities they serve. About the Role: We are seeking a Product Owner to support the planning, execution, and delivery of product initiatives across our platform. This role partners closely with engineering, design, research, and cross-functional stakeholders to translate strategy and user needs into clear, high-quality requirements and deliverables. This is a hands-on role focused on execution. Success comes from clear ownership of requirements, a well-managed backlog, strong communication and measurable progress. This role is execution-heavy by design, with meaningful exposure to product strategy and roadmap planning. Strategic ownership may expand over time based on experience, interest, and organizational needs. We value strong judgment, follow-through, and collaboration more than a specific title. Responsibilities:  Translate direction into execution - Translate product strategy, user needs, and business goals into clear, actionable product requirements and user stories. - Maintain and prioritize a transparent product backlog aligned with overall product direction. - Develop a deep understanding of platform capabilities, workflows, and gaps. - Participate in user research activities and evaluate findings to identify opportunities for improvement and new features. Own day-to-day delivery - Serve as a key participant on an Agile/Scrum team, including sprint planning, reviews, and retros. - Collaborate closely with Engineering and QA on acceptance criteria, validation, and release readiness. - Answer day-to-day questions about product functionality, requirements, and intended use. - Support the on-time, high-quality delivery of product releases. Collaborate across our organization - Partner with stakeholders across Engineering, Design, Research, Sales, Marketing, Implementation, and Operations. - ​​Communicate product updates, changes, and decisions clearly and consistently. - Gather feedback from internal and external stakeholders and incorporate learnings into the backlog. - Support alignment across teams for new features and initiatives. Support continuous improvement - Identify opportunities to improve workflows, usability, and product outcomes. - Help surface risks, dependencies, and tradeoffs, escalating thoughtfully when needed. - Contribute to evolving product processes and best practices.

** This role is TEMPORARY (3 months) and PART TIME (20 hrs a week) ** About Activate Care: At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform, Care Link, enables healthcare and community organizations to coordinate care for populations with health-related social needs (HRSN). Path Assist is our tech-enabled Community Health Worker program for addressing HRSN utilizing an evidence-based, structured intervention. Our goal is simple: address individuals’ unmet HRSNs, increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend.  Role Overview: We are seeking a highly organized, detail-oriented Temporary Marketing Associate to join our team for a minimum of three (3) months with potential for extension, on a part-time basis (20 hours/week). They will report to the Director of Marketing and assist with a mix of marketing execution, research, and administrative program support activities. Additionally, this role will support ongoing state-focused initiatives while helping execute day-to-day marketing operations, including campaign management, CRM workflows, and content updates. The ideal candidate is able to prioritize and manage a variety of projects, enjoys working across teams, and can move between structured tasks and exploratory work with minimal supervision. Responsibilities:  Marketing Operations & Campaign Support - Set up and schedule marketing emails in HubSpot - Build and maintain HubSpot workflows and basic automations - Assist with managing and tracking marketing campaigns across channels - Coordinate with freelance designers on graphic design projects (e.g., briefs, timelines, feedback) - Update website content as needed (copy edits, new pages, or program updates) - Schedule and post content to social media platforms following established guidelines Market Research Support - Support research related to state health policy initiatives, including rural health transformation programs - Conduct state-level research to inform partnerships, funding opportunities, and program strategy - Assist with partnership research and tracking potential collaborators - Support for attending state informational webinars and summarizing key takeaways as needed - Review and flag relevant new RFPs and funding opportunities - Other duties as assigned. Qualifications & Skills: - 2–4 years of relevant experience in marketing operations, research, communications, or a related field - Hands-on experience executing marketing activities in HubSpot, including building emails, workflows, and managing campaigns (not just exposure to the platform) - Demonstrated ability to conduct market research and synthesize findings into clear, actionable summaries or internal briefs - Strong written communication skills with excellent attention to detail - Highly organized and able to manage multiple priorities and deadlines in a fast-paced, remote work environment - Comfortable working independently with minimal supervision and proactively flagging issues, risks, or opportunities Diversity & Inclusion: At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. The Company will not sponsor applicants for work visas at this time.