• Oversees day to day entry and processing of constituent and donor data into CRM in a timely manner with a high degree of accuracy. • Works directly with leadership to complete special projects and ensure all work is completed timely and accurately. • Work with leadership to update, enforce, and provide input on all processes and procedures within the donor care function. • Ensures an exceptional level of customer service is provided to donors, general public and chapters. • Responsible for training and management of external vendor partners, ensuring accuracy and timely completion of tasks. • Serves as primary point of contact for outsourced customer service agent; answers questions and manages escalated issues, questions and concerns. • Performs and oversees data entry, importing and processing of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding. • Leads whitemail and ACH gift batch entry, review and processing in CRM. Manages process improvements in these areas. • Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed. • Ensures returned mail and matching gift request forms are processed appropriately and in a timely manner. • Completes complex helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public. • Guarantees that all service level agreements are met and assesses chapter needs to achieve satisfaction. • Assists with the tracking and distribution of funds to Make-A-Wish Chapters. • Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Donor Care Manual as needed. • Completes and stays up to date with the latest trainings and best practices. • Leads team in process improvement for the following activities: importing; donor acknowledgement; gift coding, batching, and general data entry; NetSuite integration; monthly reconciliation; special gift procedures (stock, pledges, matching gifts). • Leads training of internal teams and chapter staff on data entry, management and cleanup best practices. • Manages, performs and trains others in routine data cleanup tasks to maintain data integrity enterprise wide. • Assist other teams with Fundraising initiatives as needed. • Performs other related job duties, as assigned.

• Maintaining generators, diagnosing and repairing problems, installing and replacing components or entire systems • Conducting performance checks and regular maintenance on generators • Install fuel and water supply lines, pumps, electrical wiring and controls • Responding promptly to Power/Generator alarms; ability to be on call 24/7 • Performing work with the awareness of all potential hazards connected with the installation and maintenance of power supply equipment

• Maintaining generators, diagnosing and repairing problems, installing and replacing components or entire systems, and performing additional maintenance or upgrades on out-of-season equipment • Conducting performance checks and regular maintenance on generators to ensure proper readiness, reading and following blueprints or other design specifications to install or repair • Install fuel and water supply lines, pumps, electrical wiring and controls, and other components, and test for proper operation • Be responsible for responding promptly/timely to Power/Generator alarms; have the ability to be on call 24/7 if necessary and respond promptly in answering assigned phone and email • Perform work with the awareness of all potential hazards connected with the installation and maintenance of power supply equipment, switching gear, and other equipment, including but not limited to falls, electric shock, falling objects, and traffic; use safety equipment and utilize safety practices; attend and participate in all designated safety and training meetings

• Inspecting and monitoring utility construction projects involving natural gas, electric, telecommunications, and municipal infrastructure. • Ensuring all construction activities comply with safety regulations, approved plans, specifications, and applicable federal, state, local, and company standards. • Serving as a third-party representative of the utility or facility owner. • Protecting public safety, infrastructure integrity, and project quality.