• Coordinate and maintain the daily schedules for approximately five home assessment nurses in Boston, Springfield, and Worcester Massachusetts. • Reach out by phone to schedule and confirm member visits, including initial and follow-up assessments. • Optimize scheduling by considering geography, nurse availability, and member needs to minimize travel time and maximize efficiency. • Update scheduling and EMR systems in real time with accurate appointment and member information. • Communicate promptly with nurses and leadership regarding schedule changes, urgent member needs, or cancellations. • Track assessment completion rates and follow up on outstanding appointments. • Document outreach attempts, scheduling details, and special instructions in the appropriate systems. • Collaborate with internal teams to address barriers to scheduling or member engagement. • Provide excellent customer service to members and their caregivers while maintaining confidentiality. • Support quality improvement initiatives related to scheduling workflows. • Other duties as assigned.

• Serve as a liaison between health and social services and the community • Identify health-related issues, collect data, and discuss concerns with the people served • Address members housing concerns and connect them with community resources • Help with completion of applications, identifying housing vacancies, adding members to wait lists • Assist members in understanding and utilizing their housing benefits in partnership with the community and policies related to the Medicaid population • Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment • Coordinate access to basic needs with a focus on housing (e.g., housing, food, income, and transportation) • Provide social support to boost members' morale and sense of self-worth • Support member independence through appropriate education and coaching • Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs • Build and maintain relationships with providers and community resources to support member referrals • Regularly travel to conduct member visits and community-based visits as needed to ensure effective program administration

• Screen and coordinate patient admissions and transfers from hospitals and clinics • Use clinical decision-making and approved criteria to ensure the proper level of care • Collaborate with intake teams, physicians, nursing staff, and hospital departments to facilitate timely and appropriate placements • Monitor patient flow, track delays, and help improve access processes for better outcomes • Serve as a key liaison between facilities, patients, families, and providers — ensuring compassionate and efficient service • Navigating referrals submission to final acceptance in critical time (45 minutes) • Ensure compliance with EMTALA, Lifepoint Health policies, and quality standards. • Demonstrates strong clinical judgment, critical thinking, and the ability to multitask in a high-volume setting typing 30-40 wpm

• Accurately read and measure student performance in Spanish and French based against a grading rubric • Collaboratively work with the Lead for the course(s) to provide the student with constructive, supportive and concise feedback • Complete grading rubrics and leave detailed feedback and comments for the learner • Check student submissions for plagiarism and for grammar • Provide in-context feedback and scoring using the Sophia-provided rubric • Participate in calibration efforts to ensure consistency of quality for our learners