Die TECE GmbH ist ein weltweit tätiger Systemhersteller für Sanitär- und Heizungsinstallation. Unsere Produkte vertreiben wir über den Fachgroßhandel sowie über unsere 22 Tochtergesellschaften und zahlreichen Vertriebspartner weltweit. Insgesamt beschäftigt die TECE Gruppe rund 1.700 Mitarbeiter/-innen.
SHK Specialist
Location
Germany
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
SHK Specialist
Tece Se
Role Description Für die Abteilung „Quality Management Field" suchen wir zum nächstmöglichen Zeitpunkt einen SHK Specialist/ SHK Mitarbeiter im Bereich Service & Beanstandungen (m/w/d). - Verantwortung für den 2nd-Level-Field-Support zur Sicherstellung einer schnellen und kundenorientierten Lösungsfindung in nationalen und internationalen Märkten. - Aktive Unterstützung unserer Vertriebsgesellschaften bei technischen Fragestellungen, Beanstandungen und Servicefällen mit dem Ziel einer hohen Kundenzufriedenheit. - Professionelle Annahme, strukturierte Bearbeitung und transparente Dokumentation von Servicefällen und Kundenrückmeldungen weltweit. - Kundenorientierte Analyse und Koordination von Beanstandungen in enger Abstimmung mit Qualitätsmanagement, Produktentwicklung und relevanten Fachbereichen. - Bewertung und Abschlussbearbeitung von Beanstandungen sowie Kommunikation der Ergebnisse an unsere internationalen Märkte. - Durchführung von technischen Schulungen und Wissenstransfer für interne und externe Partner in deutscher und englischer Sprache. - Mitarbeit in interdisziplinären Projektgruppen zur kontinuierlichen Verbesserung unserer Produkte, Services und Prozesse. - Einbringung von Kunden- und Marktperspektiven bei FMEAs unter Berücksichtigung von Markt- und Kundenanforderungen. - Bewertung externer Gutachten aus Kundensicht zur Sicherstellung fundierter und nachvollziehbarer Entscheidungen. - Früherkennung von Trends und Risiken durch strukturierte Auswertung von Field Feedback und Field Acceptance Tests („Early Warning“). - Aktive Nutzung sowie kontinuierliche Weiterentwicklung digitaler und Remote-Service-Lösungen. - Pflege und Weiterentwicklung von Fehlerkatalogen sowie des Knowledge Managements für die verantworteten Produktgruppen. - Kontinuierliche Optimierung des Beanstandungsmanagements und der Field-Service-Prozesse mit Fokus auf Kundennutzen und Effizienz. Qualifications - Abgeschlossene handwerkliche Ausbildung im SHK-Bereich, idealerweise ergänzt durch eine Weiterbildung zum Meister (m/w/d), Techniker (m/w/d) oder ein Studium der Gebäude-, Versorgungs- oder Sanitärtechnik bzw. eine vergleichbare Qualifikation. - Mehrjährige Berufserfahrung im technischen Umfeld, idealerweise im techn. Service oder Beanstandungsmanagement. - Sicherer Umgang mit den gängigen MS-Office-Anwendungen. - Gute Englischkenntnisse in Wort und Schrift, vorzugsweise mit technischem Schwerpunkt. - Ausgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise. - Hohe Kunden- und Serviceorientierung sowie Freude an der Zusammenarbeit mit internationalen Ansprechpartnern. - Kommunikationsstärke, sicheres Auftreten und Durchsetzungsvermögen. - Eigeninitiative, Verantwortungsbewusstsein und Teamgeist. Benefits - 30 Tage Urlaub - Betriebliche Altersvorsorge - Fahrradleasing - Feedbackgespräche - Fitnessangebote - Flexible Arbeitszeiten - Gesundheitstag - Homeoffice - Kantine - Massage - Mitarbeiterrabatte - Sportaktivitäten - Teamevents - Vermögenswirksame Leistungen Company Description Die TECE SE ist ein weltweit tätiger Systemhersteller für Sanitär- und Heizungsinstallation. Unsere Produkte vertreiben wir über den Fachgroßhandel sowie über unsere 22 Tochtergesellschaften und zahlreichen Vertriebspartner weltweit. Insgesamt beschäftigt die TECE Gruppe rund 1.700 Mitarbeiter/-innen.
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