Role Description Für die Abteilung „Quality Management Field" suchen wir zum nächstmöglichen Zeitpunkt einen SHK Specialist/ SHK Mitarbeiter im Bereich Service & Beanstandungen (m/w/d). - Verantwortung für den 2nd-Level-Field-Support zur Sicherstellung einer schnellen und kundenorientierten Lösungsfindung in nationalen und internationalen Märkten. - Aktive Unterstützung unserer Vertriebsgesellschaften bei technischen Fragestellungen, Beanstandungen und Servicefällen mit dem Ziel einer hohen Kundenzufriedenheit. - Professionelle Annahme, strukturierte Bearbeitung und transparente Dokumentation von Servicefällen und Kundenrückmeldungen weltweit. - Kundenorientierte Analyse und Koordination von Beanstandungen in enger Abstimmung mit Qualitätsmanagement, Produktentwicklung und relevanten Fachbereichen. - Bewertung und Abschlussbearbeitung von Beanstandungen sowie Kommunikation der Ergebnisse an unsere internationalen Märkte. - Durchführung von technischen Schulungen und Wissenstransfer für interne und externe Partner in deutscher und englischer Sprache. - Mitarbeit in interdisziplinären Projektgruppen zur kontinuierlichen Verbesserung unserer Produkte, Services und Prozesse. - Einbringung von Kunden- und Marktperspektiven bei FMEAs unter Berücksichtigung von Markt- und Kundenanforderungen. - Bewertung externer Gutachten aus Kundensicht zur Sicherstellung fundierter und nachvollziehbarer Entscheidungen. - Früherkennung von Trends und Risiken durch strukturierte Auswertung von Field Feedback und Field Acceptance Tests („Early Warning“). - Aktive Nutzung sowie kontinuierliche Weiterentwicklung digitaler und Remote-Service-Lösungen. - Pflege und Weiterentwicklung von Fehlerkatalogen sowie des Knowledge Managements für die verantworteten Produktgruppen. - Kontinuierliche Optimierung des Beanstandungsmanagements und der Field-Service-Prozesse mit Fokus auf Kundennutzen und Effizienz. Qualifications - Abgeschlossene handwerkliche Ausbildung im SHK-Bereich, idealerweise ergänzt durch eine Weiterbildung zum Meister (m/w/d), Techniker (m/w/d) oder ein Studium der Gebäude-, Versorgungs- oder Sanitärtechnik bzw. eine vergleichbare Qualifikation. - Mehrjährige Berufserfahrung im technischen Umfeld, idealerweise im techn. Service oder Beanstandungsmanagement. - Sicherer Umgang mit den gängigen MS-Office-Anwendungen. - Gute Englischkenntnisse in Wort und Schrift, vorzugsweise mit technischem Schwerpunkt. - Ausgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise. - Hohe Kunden- und Serviceorientierung sowie Freude an der Zusammenarbeit mit internationalen Ansprechpartnern. - Kommunikationsstärke, sicheres Auftreten und Durchsetzungsvermögen. - Eigeninitiative, Verantwortungsbewusstsein und Teamgeist. Benefits - 30 Tage Urlaub - Betriebliche Altersvorsorge - Fahrradleasing - Feedbackgespräche - Fitnessangebote - Flexible Arbeitszeiten - Gesundheitstag - Homeoffice - Kantine - Massage - Mitarbeiterrabatte - Sportaktivitäten - Teamevents - Vermögenswirksame Leistungen Company Description Die TECE SE ist ein weltweit tätiger System­hersteller für Sanitär- und Heizungsinstallation. Unsere Produkte vertreiben wir über den Fachgroß­handel sowie über unsere 22 Tochtergesellschaften und zahlreichen Vertrieb­spartner weltweit. Insgesamt beschäftigt die TECE Gruppe rund 1.700 Mitarbeiter/-innen.

Role Description EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. Several structured work schedules are currently available which include shift differentials for evenings, overnights, weekends, and holidays. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Take calls from a queue in a call center environment - Use clinical expertise to conduct a thorough assessment of risk to self or others and screen for substance abuse and medical co-morbidities - Conduct telephonic consultations with individual members - Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan - Guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors - Solve moderately complex problems and/or conduct moderately complex analyses - Identify solutions to non-standard requests and problems - Provide explanations and information to others on difficult issues - Coach, provide feedback, and guide others - Consult with licensed staff or leadership on high-risk situations - Act as the National Point of Contact (NPOC) for non-licensed EAP Specialists - Be a resource for others with less experience - Work with minimal guidance; seek guidance on only the most complex tasks You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Master's or Doctoral Degree in Counseling, Psychology, Social Work, or related counseling field - Active, unrestricted, independent behavioral health license in the state of residence - 2+ years of clinical experience, post-master's degree - Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols - Designated workspace and secure high-speed internet in your home Requirements - Certified Employee Assistance Professional (CEAP) - EAP experience - Experience working in a managed care organization, inpatient setting, public or private clinic with an emphasis on mental health, and/or chemical dependency - Experience working with adults in crisis - Experience working with various age groups - Experience in a call center setting - Experience with crisis management - Dual diagnosis experience with mental health and substance abuse - Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients - Proficient with Electronic Medical Record (EMR) systems and MS Office applications (Outlook and Teams) - Proven solid written and verbal communication skills - Proven solid interpersonal skills and the ability to work effectively among different levels of management and personnel - Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description The eTMF Specialist plays a key role within the Clinical Development Platform by ensuring the quality, compliance, and inspection readiness of the electronic Trial Master File (eTMF) across global clinical trials. This role requires strong expertise in clinical documentation management, close collaboration with cross‑functional teams, and active involvement in audits and inspections within a regulated environment. - Manage the end‑to‑end lifecycle of eTMFs, including setup, maintenance, and close‑out for clinical studies - Perform regular quality control checks to ensure document completeness, accuracy, and compliance with regulatory standards - Monitor and track TMF metrics and KPIs to ensure inspection readiness - Review and approve TMF management plans for internal teams and CROs - Act as a Subject Matter Expert (SME), providing guidance and training on eTMF best practices - Develop, update, and maintain SOPs, templates, and processes related to TMF management - Serve as the main point of contact for eTMF-related queries, audits, and inspections - Ensure compliance of the eTMF system with validation and regulatory requirements - Manage user access, system updates, and migrations, and assess the impact of new system releases - Collaborate with IT teams to resolve system issues and support continuous improvement Qualifications - Bachelor’s or Master’s degree in Health Sciences, Life Sciences, or related field - Strong experience in clinical trial documentation management Requirements - Hands‑on experience with Veeva Vault TMF (mandatory) - Strong understanding of the DIA TMF Reference Model - Experience with TMF metrics, KPIs, and dashboards - Strong knowledge of ICH/GCP guidelines and regulatory requirements - Understanding of clinical trial documentation lifecycle - Knowledge of cross‑functional stakeholders (Clinical, QA, PV, Biometry, etc.) - Fluent English (written and spoken) Benefits At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare. Here’s what makes us unique: - We are a young, ambitious health company representing 900 Excelyates, driven to become Europe’s leading mid-size CRO with the best employee experience. - Our one-stop provider service model—offering full-service, functional service provider, and consulting—enables you to evolve through diverse projects. - Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey. - Excelling with care means benefiting from an environment that values your natural talents, pushes boundaries with audacity, and nurtures your potential, allowing you to contribute fully to our shared mission.

ROLE SUMMARY Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues can grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and can impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Pfizer has a deep heritage and leadership in cardiovascular disease, and we are committed to providing breakthroughs that change patients' lives. An integral part of Internal Medicine, the Cardiology (CARD) Team's mission is to promote a breakthrough therapy for patients suffering from NVAF or VTE. The CARD Health & Science Professional (HSP) is responsible for increasing territory sales and relationship development with assigned customers and accounts by engaging in product promotion and determining the best strategies to manage their business. A CARD HSP should possess customer, market, and business acumen, analytical skills, and strong product and disease state knowledge; demonstrate ability to drive sales, promotional and strategic business development and management skills, and in-depth customer engagement expertise both in-person and virtually; demonstrate outstanding communication and teamwork skills; be adept in the operation of digital and virtual tools; and be effective at working remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives. ROLE RESPONSIBILITIES - Drives sales in assigned territory - Engages with customers both face to face and virtually - Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact - Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement - Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities - Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable - Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. - Completes all administrative expectations on time and compliantly. BASIC QUALIFICATIONS - Bachelor's Degree - Minimum 2 years of experience in one or more of the following OR an associate's degree with 6+ years of experience; OR high school diploma (or equivalent) with 8+ years of relevant experience: - Professional Sales or Promotional Activity - Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service and/or Account Management - Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT, etc.) - Educator (e.g., Teacher, Principal) - Full Time Military experience - Must live within 25 miles of the border of the territory. - Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired. PREFERRED QUALIFICATIONS - 1 year of pharmaceutical, biotech, medical sales and/or medical related marketing. - Strong track record of sales or marketing success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability. - Experience with applicable disease states, therapeutic area, and products. - Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations). - Reside within the territory boundaries. Other Job Details Last Date to Apply: July 8, 2026 The annual base salary for this position ranges from $76,000 - $199,600. During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee. In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers . Sales