• Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace. • Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close. • Develop strong relationships with customer’s technical influencers and recommenders to be able to effectively resolve all technical objections and drive opportunities to closure. • Build and communicate the customer-specific value proposition with client executives and key partners, articulating Zayo’s contribution to achieving each customer’s desired business outcomes. • Write proposals and support the contracting process by ensuring that all technical and compliance needs are satisfied. • Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems. • Design the right solution options, optimizing the mix of capabilities, resiliency and cost to meet the customer’s needs, applying your expertise of local to global services. • Employ your exceptional cross-functional leadership skills to manage design teams that include members of multiple departments and project manage complex and iterative designs to completion. • Ensure the feasibility of the proposed solution with the operations and product teams. • Document and diagram solutions to clearly outline all technical components. • Participate in the creation and delivery of compelling face-to-face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the design. • Serve as a subject matter expert in one or more technologies and services. • Educate and advise customers on key technology and industry trends. • Actively participate in bidirectional knowledge sharing with your Zayo and Zayo’s business partner peers. • Help develop the product and technical acumen of your sales counterparts.

• Works with IT leadership and business units to develop and understand the business case and business requirements to solve for technology related business problems • Assists in business relationship management, business strategy and planning, portfolio/demand management as needed • Maintains productive relationships with peers and management in IT and the business function • Articulates business value and strategy and coordinates with all areas of the IT department to ensure technology is fully leveraged to achieve operational excellence • Research how other organizations in the market achieve or exceed industry best practices in key performance metrics • Leads the coordinating and monitoring of project activities and provides technical direction to project team to assure effective project completion in compliance with design and quality standards • Analyzes initiatives, in the project portfolio, and identifies specific, measurable outcomes expected for each initiative • Implements processes and tools to measure benefits associated with individual projects • Mentors and coaches IT team in workflow and functionality around new systems and enhancement of existing systems and/or processes • Participates in the technical skill development of analysts as assigned, provides input to staff performance reviews and personal development objectives • Creates easy to use business process mappings of complex systems and workflows to show complete interdependencies between entities • Supports project management efforts to manage/mitigate risk, create communication plans, propose implementation strategies, and manage work plans and scope.

• Lead the integration of complex healthcare data packages including medical claims, pharmacy claims, revenue cycle billing, ADT, clinical/EMR, FHIR and value-based care financial datasets into custom or Ursa Studio standard data models through collaboration with client and Ursa Health teams. • Design and operationalize rigorous validation checks that preserve data integrity, prevent analytics degradation, and maintain client trust. • Communicate with clients to understand their data, its limitations, and intended analytical use cases to support them in interpreting the findings that drive their businesses. • Effectively communicate with internal and client teams to gather and understand the information necessary to successfully complete projects, documenting both the process and final deliverables so a non-technical stakeholder can understand the interpretation and business rules. • Collaborate with analytics engineers, customer success, and product teams to align delivery with client expectations and to surface product opportunities informed by client needs and data behavior. • Support client teams to advance their implementation initiatives, including training, measure building, and report interpretation. • Thoughtfully leverage AI-assisted tooling to accelerate and improve delivery, applying domain knowledge and human judgment to ensure sound output. • Keep your knowledge current regarding data security and privacy procedures and policies. • Comply with HIPAA procedures and collaborate with the Incident Response Team as directed.

• Build configurable workflows with stage progression, role-based tasking, status tracking, and automated notifications aligned to program operations. • Develop and integrate automation and AI-assisted capabilities to improve efficiency and structure unstructured inputs, while preserving appropriate human review. • Implement reporting and dashboard features that provide clear visibility into participation, progress, and outcomes for internal teams and external stakeholders. • Develop data inputs and integrations, including structured forms, document management, and connections to approved external data sources. • Translate business requirements into technical solutions, communicates feasibility and timelines, supports demos and training, and drives continuous improvement through user feedback. • Up to 25% travel may be required.