• Own both architecture and configuration, leading key design decisions while supporting the development of solutions. • Serve as the lead architect and technical lead for PSA and PSA adjacent initiatives. • Partner closely with Delivery and Enterprise Operations leaders to translate strategic business goals into scalable technical solutions. • Lead the end-to-end technical design and architecture of scalable PSA and Professional Services solutions on Salesforce. • Maintain deep expertise in Salesforce and PSA data models, architecture, and security, designing for performance and scale in high-volume scenarios. • Responsible for implementing solutions that support business requirements and drive key decisions that improve processes and productivity.

• Serve as the senior technical leader for large, complex, and strategic Data and Analytics engagements • Lead strategy, roadmap, architecture, design, and planning workshops for enterprise clients • Act as Engagement Lead and/or Technical Architecture Lead on customer-facing projects, when assigned • Own delivery success by managing scope, objectives, requirements, milestones, dependencies, risks, timelines, and stakeholder expectations • Guide cross-functional delivery teams through the successful execution of consulting engagements • Ensure deliverables are high quality, aligned to client business outcomes, and presented effectively to technical and executive stakeholders • Break down complex risks or issues into manageable parts, identify root causes, and drive practical resolution paths • Support enterprise stakeholder management across business, data, analytics, cloud, and technology teams • Apply knowledge of AHEAD’s project lifecycle management practices to support successful delivery from initiation through closure • Lead clients through modern data and analytics transformations, including data strategy and governance, data lifecycle management, platform modernization, data engineering, reporting, analytics, and AI enablement

• Lead the design of the migration strategy and architecture for an API Management platform across multicloud environments. • Initial focus on migrating the API gateway from Azure API Management to Google Cloud Apigee while preserving existing backend services. • Conduct an assessment of the current API and integration architecture. • Map APIs, consumers, backends, policies, products, certificates, credentials and dependencies. • Evaluate the current Azure API Management configuration. • Define the target architecture for Apigee adoption. • Develop the migration and coexistence strategy between the gateways. • Create an equivalence matrix between Azure API Management and Apigee resources and policies. • Identify policies that can be migrated directly, adapted or reimplemented. • Design communication flows between Azure, GCP and, when necessary, AWS environments. • Assess private connectivity between clouds, including routing, DNS, firewalls, load balancers and return paths. • Define the APIs' authentication and authorization model. • Evaluate integrations with Keycloak, OAuth 2.0, OpenID Connect, JWT, JWKS and mTLS. • Define standards for publishing, versioning and API lifecycle management. • Define reusable patterns for security, transformation, quotas, rate limiting and error handling. • Establish observability, monitoring, logging, tracing and request correlation requirements. • Define the automation strategy, CI/CD and Infrastructure as Code. • Select APIs candidate for the MVP. • Define the technical success and acceptance criteria for the MVP. • Provide technical support for implementation, testing and validation of the solution. • Develop the cutover, rollback and wave-based migration strategy. • Support the construction of the roadmap for the platform’s evolution.

Role Description As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities - Strategy Alignment: - Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. - Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. - Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. - Strategic Advisory & Insights: - Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. - Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. - Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. - Workshops & Optimization: - Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. - Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. - Lead technical configuration and integration reviews and provide optimization recommendations. Qualifications - 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions. - 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite. - Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. - Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. - Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills - Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect. - Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition. - Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. - Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. - Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. - Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. - Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. - Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. Benefits - Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs. - Medical, dental, and vision insurance. - Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break. - Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy). - Learning & development stipend to support ongoing growth. - Opportunities to volunteer and give back, including charitable donation matching where available. - Mental wellbeing resources and support. Base Pay Details $150,500 — $194,800 USD