Role Description The Senior Operations Specialist is the senior individual contributor in the Operational Readiness & Implementation team. This role owns end-to-end delivery of ORI's initiatives — including product launches, growth campaigns, and brand partnerships — while serving as the team's primary subject matter authority and a key advisor to the Manager. This role operates with a high degree of autonomy. The Senior Operations Specialist owns the project plan, drives cross-functional alignment, and is accountable for delivery quality from intake through post-launch stabilization. They are not handed a playbook — they build it. They do not escalate most problems — they solve them. The Senior Ops Specialist is also responsible for the day-to-day direction of the Operations Specialist, providing guidance on task execution, initiative context, and professional development without formal management authority. Qualifications - 3-5 years experience in operations, member operations, program management, implementation, healthcare operations, or operational strategy. - Demonstrated track record of owning and delivering complex, cross-functional initiatives independently. - Deep experience designing operational enablement programs such as SOPs, playbooks, and training frameworks at scale. - Strong executive communication skills; able to synthesize complexity and present clearly to senior audiences. - Strong risk management and systems-thinking capability. - Experience providing informal guidance or direction to junior team members. - High comfort with ambiguity; proven ability to create structure and drive clarity where none exists. - Experience in a high-growth, fast-paced environment with competing priorities and evolving workstreams. Requirements - End-to-End Initiative Ownership - Own project plans for ORI initiatives from intake through post-launch review — defining scope, milestones, dependencies, success criteria, and risk posture. - Serve as the primary point of accountability for delivery quality and on-time execution across assigned programs. - Proactively identify and resolve cross-functional blockers before they impact launch readiness. - Make judgment calls on prioritization, scope management, and risk mitigation within their portfolio. - Operational Readiness Strategy & Risk Assessment - Lead structured impact assessments across workflows, tooling, staffing, SLAs, and member experience. - Develop and maintain risk-based readiness frameworks and launch checklists. - Identify operational failure points and own the mitigation strategy. - Provide formal readiness assessments and go/no-go recommendations to the Manager. - Subject Matter Authority - Serve as the team's deepest SME across all active ORI initiatives — product launches, growth programs, and brand partnerships. - Translate complex operational requirements into clear, actionable guidance for stakeholders at all levels. - Maintain comprehensive institutional knowledge of ORI's initiative portfolio. - Represent ORI as the expert voice in cross-functional planning sessions and executive reviews. - Enablement Architecture - Own ORI's enablement infrastructure — SOPs, playbooks, launch readiness checklists, and training programs for ops stakeholders. - Ensure enablement materials are scalable, evergreen, and built for teams that will execute independently after handoff. - Identify systemic gaps in documentation coverage and develop solutions proactively. - Set the quality standard for enablement outputs across the team. - Cross-Functional Leadership & Stakeholder Engagement - Influence upstream decisions — in product, marketing, and partnerships — that have downstream operational implications. - Advocate for ORI's priorities and capacity in planning forums and stakeholder discussions. - Team Mentor - Provide day-to-day guidance and task direction to the Operations Specialist. - Serve as a thought partner and sounding board when the OS navigates complex or novel situations. - Model strong project management practices, documentation standards, and cross-functional communication norms. - Performance Monitoring & Continuous Improvement - Lead root cause analyses for operational breakdowns. - Drive post-launch stabilization and time-to-stability improvements. - Recommend process, staffing, or tooling adjustments based on performance data. - Decision Rights & Accountability - Owns end-to-end delivery accountability for assigned initiatives. - Makes independent judgment calls on prioritization, scope, and risk mitigation. - Advises the Manager on go/no-go readiness, resourcing gaps, and team capacity. - Resolves most issues autonomously; escalates only the highest-severity risks. Benefits - Competitive salary and benefits package. - Flexible working hours. - Dynamic work environment where creativity and innovation are encouraged.

• Lead the administration, optimization, and security of all SaaS applications — including Microsoft 365, Google Workspace, and other workplace collaboration tools — ensuring platforms are secure, scalable, and fully aligned with business needs. • Manage and enforce identity and access management (IAM) policies — overseeing SSO solutions, Microsoft Entra, MFA, conditional access policies, and least privilege access to ensure secure and appropriate access to all cloud resources. • Enforce Zero Trust principles across SaaS environments — implementing and maintaining data protection policies, backup strategies, data retention, and disaster recovery plans for all workplace cloud services. • Develop and implement workflow automation solutions — using Power Automate, Zapier, PowerShell, Python, or API integrations to eliminate manual effort, improve productivity, and drive operational consistency at scale. • Identify and deploy self-service IT solutions that enhance the employee experience while reducing IT support overhead — evaluating and recommending new SaaS tools and cloud-based solutions proactively. • Collaborate with Security and Compliance teams to ensure SaaS environments meet all security, compliance, and regulatory requirements — including audit preparation and ongoing policy enforcement. • Partner with HR and People Operations to lead seamless employee onboarding and offboarding processes — ensuring every joiner is set up correctly and every leaver is fully deprovisioned without gaps. • Drive technology adoption programs across the organization — ensuring employees get maximum value from workplace tools through clear communication, training, and change management. • Provide technical guidance and mentorship to IT support teams on cloud and SaaS best practices — elevating the team's capabilities and building a culture of technical excellence. • Monitor and maintain cloud-based workplace infrastructure — proactively identifying risks, managing outages, and escalating issues with urgency and precision.

Role Description We are seeking a sharp, experienced Treasury Specialist to join our global team. In this role, you will help ensure the accuracy, reliability, and efficiency of our end-to-end treasury, payments, and FX flows. - Oversee daily treasury operations, execute FX trades, manage liquidity, monitor transactions, resolve payment issues, manage reconciliations. - Collaborate with product, engineering, compliance, and customer-facing teams to deliver an exceptional OTC desk and payments experience. - This role is ideal for someone who enjoys working at the intersection of treasury operations, FX, and technology, thrives in a fast-paced environment, and is excited to reinvent how treasury and FX trading work today. Qualifications - 3–5 years in payment operations, FX sales, FX brokerage, banking operations, or treasury management—ideally within a high-growth fintech, bank, or payments business. - Strong understanding of payments infrastructure (SWIFT, SEPA, ACH, card schemes, PSPs, virtual accounts) and FX settlement mechanics. - Hands-on experience executing FX transactions across G10, stablecoins, and Sub-Saharan African markets; comfortable reading market data, managing open positions, working with liquidity providers, and supporting FX sales. - Familiarity with stablecoin mechanics (USDC, USDT, etc.) and on-chain payment flows is a strong advantage. - Advanced Excel / Google Sheets; experience with TMS or payment operations platforms; comfort with data and reconciliation tooling; strong user of AI tools. - Excellent analytical skills, high attention to detail, strong cross-functional communication, ability to manage multiple priorities in a fast-paced environment, and strong relationship management. Requirements - Oversee and execute daily payment operations across multiple rails (SWIFT, SEPA, ACH, PIX, SYGMA, RTGS, SICA, Fedwire, UAEFTS, NIP virtual accounts, on-chain transfers, etc.). - Monitor payment flows in real time, proactively identifying delays, exceptions, or failed transactions and driving swift resolution. - Serve as first/second-line support for customers and internal teams on FX and payment-related inquiries, ensuring timely and accurate responses. - Collaborate with engineering and product teams to automate and optimize internal treasury tools, payment workflows, and operational controls. - Identify and escalate systemic payment issues, partnering with technical teams to implement permanent fixes. - Execute FX spot, forward, and swap trades on behalf of Nilos and its clients across multiple currency pairs and emerging-market corridors. - Monitor currency markets, macroeconomic developments, liquidity conditions, and stablecoin dynamics to inform trading decisions. - Provide daily competitive FX pricing and market color to clients and the internal sales team. - Manage the FX trade lifecycle from execution through settlement, ensuring accurate booking, confirmation, and reconciliation. - Support FX sales by building and maintaining relationships with clients, liquidity providers, and banking partners to ensure best execution and competitive spreads. - Forecast liquidity requirements across fiat and digital asset balances to support ongoing and upcoming payment flows. - Monitor and optimize cash and stablecoin positions across accounts, entities, and currencies in real time. - Manage prefunding and rebalancing of liquidity pools to minimize idle balances and funding gaps. - Coordinate drawdowns, repayments, and utilization of credit lines and banking facilities across providers. - Support daily reconciliation of banking provider positions, liquidity accounts, and on-chain wallet balances. - Investigate and resolve FX, payment, and reconciliation discrepancies accurately and within agreed SLAs. - Prepare and distribute daily, weekly, and monthly treasury reports covering cash positions, FX P&L, payment volumes, and exceptions. - Support month-end close with accurate treasury and intercompany accounting entries. - Adhere to and actively support KYB/KYC policies, AML monitoring, and applicable regulatory requirements across jurisdictions. - Maintain robust operational controls and audit trails for all treasury and payment activities. - Support internal and external audits by providing documentation, evidence, and reconciliations as required. Benefits - The opportunity to reshape treasury and FX operations using best-in-class tools. - Direct exposure to the inner workings of a fast-growing fintech reinventing cross-border payments. - A front-row seat to global treasury flows and unique opportunities across emerging markets. - A competitive and unique compensation package, including a performance-based bonus scheme. - Flexible, remote-friendly working arrangements with a global team. - Professional development support and the chance to grow with the company as it scales.

• Contacting suppliers for order updates and cancellations • Ensuring orders are being shipped and delivered in a timely manner • Monitoring shipping status and investigating lost, missing, or damaged packages. • Calling suppliers and getting status of past due orders • Processing cancellation requests from the customer service team • Processing FedEx missing tire cases and performing investigations, when needed • Processing sales orders for Tires-Easy owned locations • Performing inventory audit trails and adjustments • Being available on phones for warehouse questions regarding orders • Assist our Strategic Partnership Director with onboarding of new suppliers and other tasks