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Cloud & SaaS Operations Manager
Location
Colombia
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Cloud & SaaS Operations Manager
Veta Virtual
• Lead the administration, optimization, and security of all SaaS applications — including Microsoft 365, Google Workspace, and other workplace collaboration tools — ensuring platforms are secure, scalable, and fully aligned with business needs. • Manage and enforce identity and access management (IAM) policies — overseeing SSO solutions, Microsoft Entra, MFA, conditional access policies, and least privilege access to ensure secure and appropriate access to all cloud resources. • Enforce Zero Trust principles across SaaS environments — implementing and maintaining data protection policies, backup strategies, data retention, and disaster recovery plans for all workplace cloud services. • Develop and implement workflow automation solutions — using Power Automate, Zapier, PowerShell, Python, or API integrations to eliminate manual effort, improve productivity, and drive operational consistency at scale. • Identify and deploy self-service IT solutions that enhance the employee experience while reducing IT support overhead — evaluating and recommending new SaaS tools and cloud-based solutions proactively. • Collaborate with Security and Compliance teams to ensure SaaS environments meet all security, compliance, and regulatory requirements — including audit preparation and ongoing policy enforcement. • Partner with HR and People Operations to lead seamless employee onboarding and offboarding processes — ensuring every joiner is set up correctly and every leaver is fully deprovisioned without gaps. • Drive technology adoption programs across the organization — ensuring employees get maximum value from workplace tools through clear communication, training, and change management. • Provide technical guidance and mentorship to IT support teams on cloud and SaaS best practices — elevating the team's capabilities and building a culture of technical excellence. • Monitor and maintain cloud-based workplace infrastructure — proactively identifying risks, managing outages, and escalating issues with urgency and precision.
Job Requirements
- 5+ years of experience in cloud-based workplace technology management, SaaS administration, or IT infrastructure — with a proven track record of leading complex, multi-platform environments at scale.
- Deep expertise in Microsoft 365 — including Exchange Online, Teams, OneDrive, and SharePoint — and strong hands-on experience with Google Workspace administration.
- Strong knowledge of identity and access management — SSO, MFA, IAM policies, and security best practices — with proven experience managing Microsoft Entra in a production environment.
- Hands-on experience with IT automation and workflow tools — Power Automate, Zapier, PowerShell, Python, or equivalent — with the ability to design and implement enterprise-wide automation programs.
- Proven ability to enforce Zero Trust security models — including conditional access policies, least privilege access, and data protection frameworks across cloud environments.
- Experience collaborating with Security, Compliance, IT, and HR teams — translating technical solutions into clear business value for non-technical stakeholders.
- Strong leadership and mentorship skills — you elevate the team around you and build technical capability rather than just solving problems yourself.
- Excellent troubleshooting and problem-solving skills in cloud-based IT environments — you identify root causes quickly and implement durable fixes.
- Strong documentation discipline and communication skills — you leave every system better documented than you found it.
- Bonus: experience with Zero Trust security architecture and AI-driven workplace automation.
- Bonus: Microsoft 365 Certified Enterprise Administrator, AWS Fundamentals, or Azure certifications.
- Bonus: previous exposure to regulated industries such as fintech or cryptocurrency.
Benefits
- Competitive salary in USD — paid consistently every month, no matter where you are.
- Performance-based incentives — your results are recognized and rewarded directly.
- 10 paid vacation days per year plus all U.S. federal holidays.
- 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
- A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your technical decisions have real company-wide impact.
- A collaborative, supportive culture through Veta Virtual and our client — where your leadership, expertise, and strategic thinking are valued and relied upon from day one.
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