Role Description We are seeking a detail-obsessed Operations Specialist to maintain and optimize the internal engines of our fast-paced digital marketing agency. The ideal candidate is a "systems thinker" who loves building workflows, managing project data, and ensuring that our remote team has the tools and processes they need to succeed. Digital Marketing Agency experience is a plus. What you’ll be doing: - System Administration: Maintain and update the Zoho project management system to ensure it accurately reflects current business processes. - Workflow Implementation: Build and refine automated workflows, task templates, and flow charts to reduce manual overhead. - Process Documentation: Draft, update, and organize Standard Operating Procedures (SOPs) to ensure a "single source of truth" for the agency. - Accountability Tracking: Monitor project boards daily to identify overdue tasks and coordinate with team members to resolve bottlenecks. - Reporting: Generate weekly productivity and project health reports for leadership to identify operational gaps. - Onboarding Support: Handle the technical side of onboarding new team members, ensuring they are correctly set up in our systems and trained on our specific workflows. - Communication Coordination: Assist in organizing daily stand-ups and ensuring cross-time-zone communication is documented and accessible. Qualifications - 2+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience working in digital marketing agencies is required. - US experience is required. Requirements - Position: Operations Specialist - Remote Status: Fully Remote - Preferred Location: Global - Working Hours: 9 am to 6 pm EST - Holidays: US Federal Holidays - Salary: USD 800 - USD 1,000 per month - Internal Job ID: 1374

Role Description The Operations Excellence team exists to lead high-impact, large-scale, cross-functional initiatives that enhance Guild's operational efficiency and effectiveness. In this role, you will lead a team of operations professionals, own a portfolio of high-impact initiatives end-to-end, and drive measurable outcomes across the organization. - Team Leadership - Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work. - Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments. - Foster a culture of accountability, continuous improvement, and curiosity — especially around emerging tools and ways of working. - Operational Ownership - Own a portfolio of operational excellence initiatives end-to-end, from intake and scoping through execution, enablement, and sustainable handoff. - Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team. - Craft compelling business cases, define success metrics, and translate strategy into executable plans. - Drive measurable business outcomes, using data and analysis to assess performance, refine approaches, and inform what to work on next. - Maintain a high bar for quality and rigor across the team's portfolio — from root cause analysis and problem definition through to final deliverables and handoffs. - Manage key stakeholder relationships across the portfolio, proactively surfacing progress, tradeoffs, and risks to ensure alignment as work evolves. - Apply a systems-thinking lens to the team's work, ensuring proposed solutions account for downstream impacts across the organization before moving into design and build. - Strategic & Technical Thinking - Actively leverage AI tools, automation, and modern workflow capabilities to improve how the team operates and delivers work. - Stay ahead of the curve on emerging tools and approaches relevant to operations strategy, bringing new capabilities to the team and modeling an innovation-forward mindset. - Influence the operational strategy for AI-enabled tools or capabilities within the team's portfolio, ensuring strong performance, stakeholder alignment, and continuous improvement over time. Qualifications - Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work. - Prior people management experience strongly preferred. Requirements - Competitive total compensation package, including a base salary of $109,600 - $159,100 and stock options. - Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity. Benefits - Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO). - Access to a 401k to help save for the future. - Vacation policy to rest and recharge. - 8 days of fully-paid sick leave, to take the time to heal and or recover. - Family-friendly benefits, including: - 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents. - 2-week ramp-up period for when employees return from a leave of 6 weeks or more. - Employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility, and caregiving benefits. - Well-rounded wellness benefits including free and low-cost mental health resources and financial wellbeing support services. - Education benefits and tuition assistance to help your future development and growth. - Remote work options available for some roles.

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service. • Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues. • Source, negotiate, and secure last-minute transportation providers to maintain service commitments. • Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions. • Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution. • Partner closely with Sales and Operations teams to resolve issues impacting customers and providers. • Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges. • Maintain accurate documentation within internal systems. • Prepare weekly operational reports and provide updates to Regional Leads.

• Support daily U.S. customs filing operations for Quince-managed import shipments. • Assist with preparing, reviewing, and validating shipment data required for customs entry filing. • Monitor shipment status and help resolve customs clearance exceptions in a timely manner. • Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods. • Review shipment documentation for completeness and escalate missing or inaccurate data. • Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates. • Help maintain accurate operational records, shipment trackers, and customs filing documentation. • Support internal audit activities by gathering entry data, shipment records, and supporting documentation. • Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions. • Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members. • Learn and apply Quince’s customs compliance procedures, internal controls, and operational