• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service. • Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues. • Source, negotiate, and secure last-minute transportation providers to maintain service commitments. • Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions. • Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution. • Partner closely with Sales and Operations teams to resolve issues impacting customers and providers. • Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges. • Maintain accurate documentation within internal systems. • Prepare weekly operational reports and provide updates to Regional Leads.

• Support daily U.S. customs filing operations for Quince-managed import shipments. • Assist with preparing, reviewing, and validating shipment data required for customs entry filing. • Monitor shipment status and help resolve customs clearance exceptions in a timely manner. • Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods. • Review shipment documentation for completeness and escalate missing or inaccurate data. • Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates. • Help maintain accurate operational records, shipment trackers, and customs filing documentation. • Support internal audit activities by gathering entry data, shipment records, and supporting documentation. • Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions. • Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members. • Learn and apply Quince’s customs compliance procedures, internal controls, and operational

• Serve as the primary leader on the ground to open, launch, and scale the Company’s new physical branch and service infrastructure • Act as the Branch Office Manager overseeing daily center operations • Foster an elite, highly accountable branch culture aligned with the Company’s corporate standards • Ensure the branch remains fully compliant with specific workplace regulations • Develop, manage, and adhere to regional field service budgets • Direct and manage the local service and repair center • Coordinate and oversee the end-to-end parts lifecycle at the regional branch • Collaborate with the Company’s parts team to design, execute, and audit vehicle van-stock programs • Direct, mentor, and resource-plan a regional team of field service technicians • Act as a critical cross-functional liaison, collaborating with corporate teams

• Collaborates with clients and Implementation Managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance for new groups. • Serve as a clinical subject matter expert to support Plan Operation team activities • Acts as a clinical liaison between the Plan Operations team and other internal teams at SmithRx • Comprehends and effectively explains formulary and clinical program's value proposition to clients and internal teams. • Supports communications of formulary changes and program updates for internal and external partners. • Recommends clinical programs for new clients to provide cost savings to clients and members. • Stays current with market trends and provides clinical market intelligence to clients and internal team members • Communicates drug information to clients and responds to plan-specific clinical inquiries • Creates and updates clinical marketing materials to support go-live activities for new groups. • Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments