Role Description The Senior Salesforce Business Analyst will play a critical role in leading the analysis, definition and documentation of customer requirements to translate them into detailed, tangible and measurable user stories and acceptance criteria. We are looking for a Salesforce enthusiast who is enthusiastic about driving change and advocating for their clients to drive value leveraging the Salesforce platform. This role will partner with the Solutions team to translate business requirements into architectural specs that map to our Product roadmap focused on delivering value to our clients against their Strategic priorities. We are looking for a trusted advisor for all things Salesforce. They are a vital bridge between business and technology. - The ideal candidate is a change agent with consulting experience who will collaborate with key stakeholders at our university clients and our Platform teams to understand business processes and help document requirements, enhancements, capabilities, process automation and customer's insights that are aligned with the strategic priorities. - Leads discovery workshops with key stakeholders to understand business objectives, problem statement and targeted goals and outcomes, current use of the platform, and any other customer centric data and processes. - Design business processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories. - Demonstrates Salesforce and extended AppExchange apps that can fit our needs. - Drives communications with all key stakeholders for operational enhancements, defects and project deliverables, including facilitating business review demos and capturing feedback for the product backlog. - Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange. - Map Salesforce capabilities, features and best practices against business and technical requirements. - Provide business and engineering expertise throughout each phase of the project, from planning to closeout identifying project milestones, phases, and elements, leading project teams. - Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements. Qualifications - 7+ years of experience of leading discovery workshops, soliciting and documenting business requirements. - 5+ years of experience as a Salesforce Business Analyst or System Administrator. - Salesforce Admin (ADM-201) certified required. - USM and/or UMGC prior experience preferred. - Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired. - Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics. - Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality. - Strong understanding of key SFDC architectural concepts and how they influence business process designs. - Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs. - Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps. - Experience in creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications. - Experience maintaining system protocols, architecture, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes. - Experience establishing and maintaining effective working relationships in team environments and with other business organizations. Requirements - Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. - Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures. - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. - Excellent analytical, technology, communication, decision making and problem-solving skills. - Excellent written and verbal communication skills. - Excellent project management skills and a positive attitude. - Strong understanding of Salesforce best practices and functionality. - Self-motivated and able to work both with the team and independently while remote. - Strong data management abilities. - Strong relationship management skills. - Strong understanding of and detailed experience with the Salesforce architecture. - Knowledge of Software Development Life Cycle (SDLC) methodologies. - Knowledge of JIRA, Azure DevOps or similar project management tool. - Knowledge of Agile methodology, working in 3-week sprints, daily scrums, etc.

• Engage customer stakeholders to understand data-related business outcomes, reporting needs, and define measurable success criteria for data quality, completeness, and accessibility • Articulate the value of data-driven Salesforce solutions, including data governance, migration strategies, and analytics capabilities • Lead discovery and data assessment sessions to inventory legacy systems, data sources, data quality issues, and transformation requirements • Analyze, profile, and map source data to Salesforce data models, identifying relationships, dependencies, and data integrity constraints • Perform detailed data mapping, transformation logic definition, and reconciliation planning between source and target systems • Conduct fit-gap analysis between existing data structures and Salesforce standard/custom objects and recommend optimal data model design • Define and document data migration strategies, including data cleansing, deduplication, enrichment, and validation processes • Develop and maintain data migration artifacts such as data dictionaries, mapping documents, conversion plans, and reconciliation reports • Collaborate with technical teams to execute data migrations using tools such as Data Loader, Data Import Wizard, ETL platforms, and integration frameworks • Design and validate test scenarios for data migration, including unit, system integration, and user acceptance testing (UAT) • Monitor and resolve data migration issues, ensuring accuracy, completeness, and compliance with business rules • Support the development of reporting, dashboards, and analytics solutions to enable business insights and performance tracking • Collaborate with Product Owners and stakeholders in an Agile or Hybrid-Agile environment to iteratively refine data requirements and deliverables • Develop data governance frameworks, including data stewardship roles, data quality standards, and ongoing data maintenance processes • Deliver training and documentation to enable end users to effectively manage and utilize migrated data within Salesforce • Work with the Guidehouse Project Manager to manage data migration activities within scope, budget, and timeline expectations

Role Description The Salesforce Business Analyst will be responsible for analyzing business needs and facilitating Agile processes within the Salesforce platform. Qualifications - Salesforce Expertise: In-depth knowledge of Salesforce Cloud, CRM functionality, and configuration (custom objects, workflows, validation rules). - Agile Methodology: Proven experience running Scrum teams, preferably with certification (CSM or PSM). - Tool Proficiency: Experience using Jira and Confluence for user stories and project tracking. - Communication: Strong ability to act as a translator between sales/business users and developers. Requirements - Elicit, analyze, and document business needs, turning them into user stories, Epics, and functional requirements within the Salesforce platform. - Map out process flows and perform impact analysis for enhancements, defects, and configuration changes. - Facilitate User Acceptance Testing (UAT) and support end-user training to drive adoption. - Maintain documentation, including Business Requirement Documents (BRDs) and data mapping. - Facilitate daily stand-ups, sprint planning, backlog grooming, and retrospectives. - Remove blockers and dependencies, empowering the development team. - Oversee project planning, delivery timelines, and sprint velocity to ensure timely Salesforce releases. Benefits - This is a remote position. Company Description

Role Description We are seeking a Senior Salesforce QA Engineer with strong experience testing Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications. This role will support end-to-end testing for multiple Salesforce implementations, ensuring high-quality releases through strong functional, regression, integration, and UAT testing practices. The ideal candidate has hands-on experience creating and executing test plans, writing detailed test cases, performing API testing, validating third-party integrations, and collaborating closely with cross-functional teams in an Agile environment. Experience with Postman and defect management tools is required. You will work closely with Salesforce developers, administrators, product owners, and project managers to maintain high-quality standards and support continuous delivery pipelines. What you’ll do - Execute functional, regression, integration, and UAT testing across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and custom-built features. - Create and maintain comprehensive test plans, test cases, test scripts, and documentation aligned to business and technical requirements. - Perform API testing using Postman to validate integrations with third-party systems. - Identify, document, prioritize, and track defects; collaborate with developers and admins to reproduce, resolve, and verify fixes. - Review user stories, acceptance criteria, and functional requirements to ensure adequate test coverage. - Support UAT planning and execution, including coordinating with business stakeholders and providing training or user guidance when needed. - Validate data accuracy, system workflows, boundary cases, and end-to-end business processes. - Participate in Agile/Scrum ceremonies: sprint planning, refinement, QA readiness, and retrospectives. - Contribute to knowledge management through documentation, test artifacts, and process improvements. - Assist in improving QA processes, standards, and automation opportunities across Salesforce environments. Qualifications - 3+ years of experience as a Salesforce QA Analyst/Engineer. - Strong hands-on experience with manual testing across Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce implementations. - Experience writing and executing test plans, test cases, and UAT scripts. - Experience with API testing using tools such as Postman. - Strong understanding of QA methodologies, functional testing, integration testing, and defect management. - Ability to work across teams including developers, admins, business analysts, and business stakeholders. - Experience working in Agile/Scrum environments. - Familiarity with tools such as Jira, Confluence, and Salesforce environments. - Has exposure to Automation frameworks for testing (Playwright, CRT, Selenium). - Strong communication, documentation, and collaboration skills. - ISTQB CTFL certification or equivalent knowledge (preferred but not required). - MUST HAVE: C1 English level: Ability to communicate ideas clearly and effectively in English. Nice-to-Have Skills - Exposure to CI/CD pipelines and QA processes in continuous delivery environments. - Experience validating email journeys, segmentation, or template rendering (Marketing Cloud exposure). - Ability to support UAT coordination and user training. - Experience working with payment gateways or third-party integration validations. - Familiarity with data manipulation and boundary case testing. - Knowledge of AI concepts pertaining to quality assurance and testing.