Role Description The Salesforce Business Analyst will be responsible for analyzing business needs and facilitating Agile processes within the Salesforce platform. Qualifications - Salesforce Expertise: In-depth knowledge of Salesforce Cloud, CRM functionality, and configuration (custom objects, workflows, validation rules). - Agile Methodology: Proven experience running Scrum teams, preferably with certification (CSM or PSM). - Tool Proficiency: Experience using Jira and Confluence for user stories and project tracking. - Communication: Strong ability to act as a translator between sales/business users and developers. Requirements - Elicit, analyze, and document business needs, turning them into user stories, Epics, and functional requirements within the Salesforce platform. - Map out process flows and perform impact analysis for enhancements, defects, and configuration changes. - Facilitate User Acceptance Testing (UAT) and support end-user training to drive adoption. - Maintain documentation, including Business Requirement Documents (BRDs) and data mapping. - Facilitate daily stand-ups, sprint planning, backlog grooming, and retrospectives. - Remove blockers and dependencies, empowering the development team. - Oversee project planning, delivery timelines, and sprint velocity to ensure timely Salesforce releases. Benefits - This is a remote position. Company Description

Role Description We are seeking a Senior Salesforce QA Engineer with strong experience testing Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications. This role will support end-to-end testing for multiple Salesforce implementations, ensuring high-quality releases through strong functional, regression, integration, and UAT testing practices. The ideal candidate has hands-on experience creating and executing test plans, writing detailed test cases, performing API testing, validating third-party integrations, and collaborating closely with cross-functional teams in an Agile environment. Experience with Postman and defect management tools is required. You will work closely with Salesforce developers, administrators, product owners, and project managers to maintain high-quality standards and support continuous delivery pipelines. What you’ll do - Execute functional, regression, integration, and UAT testing across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and custom-built features. - Create and maintain comprehensive test plans, test cases, test scripts, and documentation aligned to business and technical requirements. - Perform API testing using Postman to validate integrations with third-party systems. - Identify, document, prioritize, and track defects; collaborate with developers and admins to reproduce, resolve, and verify fixes. - Review user stories, acceptance criteria, and functional requirements to ensure adequate test coverage. - Support UAT planning and execution, including coordinating with business stakeholders and providing training or user guidance when needed. - Validate data accuracy, system workflows, boundary cases, and end-to-end business processes. - Participate in Agile/Scrum ceremonies: sprint planning, refinement, QA readiness, and retrospectives. - Contribute to knowledge management through documentation, test artifacts, and process improvements. - Assist in improving QA processes, standards, and automation opportunities across Salesforce environments. Qualifications - 3+ years of experience as a Salesforce QA Analyst/Engineer. - Strong hands-on experience with manual testing across Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce implementations. - Experience writing and executing test plans, test cases, and UAT scripts. - Experience with API testing using tools such as Postman. - Strong understanding of QA methodologies, functional testing, integration testing, and defect management. - Ability to work across teams including developers, admins, business analysts, and business stakeholders. - Experience working in Agile/Scrum environments. - Familiarity with tools such as Jira, Confluence, and Salesforce environments. - Has exposure to Automation frameworks for testing (Playwright, CRT, Selenium). - Strong communication, documentation, and collaboration skills. - ISTQB CTFL certification or equivalent knowledge (preferred but not required). - MUST HAVE: C1 English level: Ability to communicate ideas clearly and effectively in English. Nice-to-Have Skills - Exposure to CI/CD pipelines and QA processes in continuous delivery environments. - Experience validating email journeys, segmentation, or template rendering (Marketing Cloud exposure). - Ability to support UAT coordination and user training. - Experience working with payment gateways or third-party integration validations. - Familiarity with data manipulation and boundary case testing. - Knowledge of AI concepts pertaining to quality assurance and testing.

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions • Translate business objectives into user stories, acceptance criteria, process flows, and functional requirements • Manage and prioritize the product backlog based on business value, dependencies, and delivery timelines • Facilitate backlog refinement, sprint planning, and requirements grooming sessions with development teams • Ensure requirements, dependencies, stakeholders, and testing plans are aligned before development begins • Coordinate with cross-functional teams to support project readiness and successful delivery • Serve as the primary liaison between business stakeholders and delivery teams • Communicate project status, risks, dependencies, and decisions to stakeholders and leadership • Support development teams by providing business context, requirement clarification, and decision-making assistance throughout implementation • Create and maintain project documentation, business process documentation, requirements artifacts, and decision logs • Track project progress, milestones, risks, and blockers while supporting delivery reporting activities • Define test scenarios and business validation criteria for new functionality and enhancements • Collaborate with QA teams to ensure requirements are properly mapped to test cases • Support User Acceptance Testing (UAT) planning, execution, and validation • Validate delivered solutions against documented requirements and acceptance criteria

Role Description We are looking for a Salesforce Business Analyst with strong experience in Financial Services / Banking (preferably ClearBank or payments domain) and hands-on exposure to Salesforce (Financial Services Cloud, Sales & Service Cloud). The role involves: - Bridging business needs with technology solutions - Driving requirements gathering - Ensuring successful delivery of Salesforce implementations aligned with banking and regulatory standards Qualifications - Strong experience in Financial Services / Banking - Hands-on exposure to Salesforce (Financial Services Cloud, Sales & Service Cloud) Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.