Role Description We are seeking a Senior Salesforce QA Engineer with strong experience testing Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications. This role will support end-to-end testing for multiple Salesforce implementations, ensuring high-quality releases through strong functional, regression, integration, and UAT testing practices. The ideal candidate has hands-on experience creating and executing test plans, writing detailed test cases, performing API testing, validating third-party integrations, and collaborating closely with cross-functional teams in an Agile environment. Experience with Postman and defect management tools is required. You will work closely with Salesforce developers, administrators, product owners, and project managers to maintain high-quality standards and support continuous delivery pipelines. What you’ll do - Execute functional, regression, integration, and UAT testing across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and custom-built features. - Create and maintain comprehensive test plans, test cases, test scripts, and documentation aligned to business and technical requirements. - Perform API testing using Postman to validate integrations with third-party systems. - Identify, document, prioritize, and track defects; collaborate with developers and admins to reproduce, resolve, and verify fixes. - Review user stories, acceptance criteria, and functional requirements to ensure adequate test coverage. - Support UAT planning and execution, including coordinating with business stakeholders and providing training or user guidance when needed. - Validate data accuracy, system workflows, boundary cases, and end-to-end business processes. - Participate in Agile/Scrum ceremonies: sprint planning, refinement, QA readiness, and retrospectives. - Contribute to knowledge management through documentation, test artifacts, and process improvements. - Assist in improving QA processes, standards, and automation opportunities across Salesforce environments. Qualifications - 3+ years of experience as a Salesforce QA Analyst/Engineer. - Strong hands-on experience with manual testing across Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce implementations. - Experience writing and executing test plans, test cases, and UAT scripts. - Experience with API testing using tools such as Postman. - Strong understanding of QA methodologies, functional testing, integration testing, and defect management. - Ability to work across teams including developers, admins, business analysts, and business stakeholders. - Experience working in Agile/Scrum environments. - Familiarity with tools such as Jira, Confluence, and Salesforce environments. - Has exposure to Automation frameworks for testing (Playwright, CRT, Selenium). - Strong communication, documentation, and collaboration skills. - ISTQB CTFL certification or equivalent knowledge (preferred but not required). - MUST HAVE: C1 English level: Ability to communicate ideas clearly and effectively in English. Nice-to-Have Skills - Exposure to CI/CD pipelines and QA processes in continuous delivery environments. - Experience validating email journeys, segmentation, or template rendering (Marketing Cloud exposure). - Ability to support UAT coordination and user training. - Experience working with payment gateways or third-party integration validations. - Familiarity with data manipulation and boundary case testing. - Knowledge of AI concepts pertaining to quality assurance and testing.

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions • Translate business objectives into user stories, acceptance criteria, process flows, and functional requirements • Manage and prioritize the product backlog based on business value, dependencies, and delivery timelines • Facilitate backlog refinement, sprint planning, and requirements grooming sessions with development teams • Ensure requirements, dependencies, stakeholders, and testing plans are aligned before development begins • Coordinate with cross-functional teams to support project readiness and successful delivery • Serve as the primary liaison between business stakeholders and delivery teams • Communicate project status, risks, dependencies, and decisions to stakeholders and leadership • Support development teams by providing business context, requirement clarification, and decision-making assistance throughout implementation • Create and maintain project documentation, business process documentation, requirements artifacts, and decision logs • Track project progress, milestones, risks, and blockers while supporting delivery reporting activities • Define test scenarios and business validation criteria for new functionality and enhancements • Collaborate with QA teams to ensure requirements are properly mapped to test cases • Support User Acceptance Testing (UAT) planning, execution, and validation • Validate delivered solutions against documented requirements and acceptance criteria

Role Description We are looking for a Salesforce Business Analyst with strong experience in Financial Services / Banking (preferably ClearBank or payments domain) and hands-on exposure to Salesforce (Financial Services Cloud, Sales & Service Cloud). The role involves: - Bridging business needs with technology solutions - Driving requirements gathering - Ensuring successful delivery of Salesforce implementations aligned with banking and regulatory standards Qualifications - Strong experience in Financial Services / Banking - Hands-on exposure to Salesforce (Financial Services Cloud, Sales & Service Cloud) Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

Title: Senior Analyst - Salesforce Location: Australia Job Description: Senior Analyst Salesforce - Exciting opportunity to join Liquor & Gaming, were responsible for regulating liquor, wagering, gaming and registered clubs in NSW - This is a Clerk Grade 9/10 with a salary range of $129,464 - $142,665 plus superannuation and leave loading - Ongoing role based in Sydney NSW - hybrid working arrangements may be available within business operation needs About Liquor & Gaming NSW We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW. If you want a seat at the table, whether we're reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you. We're enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest. Our work is as diverse as our people and the NSW communities we serve. About The Role The Senior Analyst is responsible for providing expert analysis, configuration and support of Salesforce technical solutions to meet complex business needs and improve service delivery. The role works closely with business stakeholders, technical teams and delivery partners to translate business and regulatory requirements into fit-for-purpose Salesforce capabilities, ensuring solutions align with organisational priorities, governance standards and best-practice approaches. Some of the key accountabilities of the role include - - Analyse and recommend appropriate Salesforce solutions, distinguishing between standard configuration and custom development, and clearly articulating risks, impacts and total cost of ownership. - Provide technical leadership and oversight of Salesforce delivery, including working closely with vendors to review solution designs, challenge assumptions and ensure alignment with agreed requirements and NSW Government standards. - Develop, maintain and govern Salesforce technical documentation, including solution designs, configuration decisions and technical requirements, to support transparency, quality assurance and governance review. - Lead and coordinate Salesforce testing activities, including SIT and UAT, ensuring traceability to requirements, effective defect management, and clear readiness and deployment recommendations. For more information on the role please click here to review the role description. About You To be successful in this role, you will have - - Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience. - Demonstrated experience analysing, designing and delivering Salesforce solutions (e.g. Service Cloud, Sales Cloud, Experience Cloud), including configuration, integrations and data model considerations, within complex service or regulatory environments. - Proven knowledge of translating business requirements into robust technical designs and specifications, and applying Salesforce bestpractice, governance standards and quality assurance throughout the delivery lifecycle. - Experience working effectively with business stakeholders and external vendors to oversee technical delivery, manage risks, and communicate complex technical information to non-technical audiences. At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities. Together we: - Create social and economic opportunities for the state - Support the creation of jobs across the creative, visitor and night-time economies - Prioritise First Nations artists, stories and culture - Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all - Drive visitation through events, campaigns and visitor experience development - Activate our night-time and creative economies to unlock unique precincts and community spaces - Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment - Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form. A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.