• Document loan-level activity and foreclosure efforts in MSP, ensuring accuracy and completeness. • Review referral reports, identify eligible loans, and coordinate attorney submissions, including document collection. • Manage breach processes, including monitoring timelines, resolving exceptions, and generating, correcting, and validating breach letters. • Coordinate re-breach efforts, including bulk registrations and data uploads. • Review exception and foreclosure reports to ensure compliance with investor and state requirements. • Maintain knowledge of state foreclosure requirements and regulatory updates. • Oversee outsourced resources, including workload, productivity, escalations, and quality control. • Support audits, maintain accurate records, and complete required training. • Perform additional duties as assigned by Default Management.

• Develop, implement, monitor, and recalibrate statistical and machine learning models focused on credit granting and profitability. • Participate in credit decision-making processes, including recommending credit limits and payment terms. • Collaborate in drafting, analyzing, reviewing, and updating the company's credit policies, taking into account market best practices and applicable regulations. • Monitor newly implemented policies from both operational and performance perspectives, analyzing short-term indicators of new cohorts. • Conduct regular portfolio analyses to identify trends, risks, and opportunities for improvement. • Work closely with the credit desk, collections, finance, and systems/IT teams to ensure consistency of policies and processes. • Prepare analytical reports and presentations for senior management and internal stakeholders. • Serve as a technical reference for the team, sharing knowledge and supporting the development of advanced analyses and models.

• Serve as the strategic advisor to regional sales teams on complex deal structures, pricing, and commercial terms to maximize profitability and alignment with corporate goals. • Drive cross-functional alignment (Sales, Legal, Finance, and Operations) to move deals from creation through approval to final closure, resolving exceptions. • Improve the regional deal management process to boost governance, and commercial velocity. • Conduct financial modeling, margin analysis, and pipeline tracking by CRM to deliver data-driven insights for negotiations and sales forecasting. • Review contract documentation to ensure total compliance with company policies, accurate revenue recognition and agreement. • Implement tracking mechanisms to ensure closed deals achieve projected financial targets, identifying variances and optimization opportunities. • Translate complex data into clear summaries and recommendations for senior leadership, while mentoring junior team members on deal desk best practices.

Role Description The Workforce Management Analyst is a key member of the Business Planning & Workforce Management team, responsible for optimizing workforce performance across service and clinical operations. Leveraging workforce management tools, forecasting, and data analysis, this role supports short-term planning, staffing decisions, resource allocation, and operational agility to ensure consistent service delivery. This role manages intraday operations across Intake and Clinical RN teams, monitoring volume, productivity, staffing, scheduling, and queue performance. You will deliver performance reporting, identify key drivers and trends, uncover opportunities for process improvement and automation, and provide actionable insights to support operational and strategic decision-making in a fast-paced, high-growth environment. What you’ll do: - Monitor staffing levels and notify leadership of variances to ensure optimal service levels - Forecast staffing needs based on activity and volume - Partner with leaders to track and plan for meetings, trainings, and other non-production hours - Lead daily meetings with call center management to review trends and performance impacts - Recommend and manage overtime or voluntary time off when needed - Track and analyze function and agent-level performance using multiple data sources - Report on historical data and trends to identify risks and opportunities - Support process improvements and assist in creating process flows - Prepare clear, high-quality presentations for leadership Qualifications - 2–3 years of experience with workforce management platforms (e.g., NICE IEX, Verint, Genesys WFM) supporting forecasting, scheduling, intraday management, and workforce optimization - Experience with call center and back-office operations required - Healthcare or utilization management experience is a plus - Advanced proficiency in Microsoft Excel and/or Google Sheets, including custom modeling, reporting, and data visualization required - Salesforce experience is a plus - Experience analyzing productivity and operational performance metrics to identify trends, risks, opportunities, and actionable insights - Strong understanding of forecasting and workforce planning concepts, including staffing and resource recommendations - Excellent communication and presentation skills with the ability to collaborate across cross-functional teams - Highly organized, analytical, and adaptable, with the ability to thrive in a fast-paced, high-growth environment - Bachelor's degree in Business, Mathematics, Computer Science, or a related field preferred Requirements - Fully remote opportunity with about 5% travel - Medical, dental, vision, life, disability insurance, and Employee Assistance Program - 401K retirement plan with company match; flexible spending and health savings account - Up to 184 hours (23 days) of PTO per year + company holidays - Up to 14 weeks of paid parental leave - Pet insurance Benefits The salary range for this position is $55,000 to $75,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: AK, CA, CO, HI, NY, or WA. Interview Process - Connect with Talent Acquisition for a Preliminary Phone Screening - Take Home Exercise - Meet your Hiring Manager! - Team Interview - Leadership Interview