Servbank

• Own and execute a risk-based compliance testing program throughout the Bank, • including testing of banking, lending, and servicing operations. • Maintain a dynamic testing schedule that reflects regulatory changes, emerging risks, business priorities, and identified issues. • Develop and perform testing aligned with applicable regulatory requirements, including CFPB, FHA, VA, agency guidelines, and state regulations. • Assess processes and controls at both the loan and operational level, evaluating not only compliance outcomes but also the effectiveness of control design and execution. • Identify control gaps and root causes, partnering with business leaders to implement and validate corrective actions. • Monitor remediation efforts, escalate material risks as appropriate, and support ongoing regulatory readiness efforts across the organization. • Prepare concise, actionable reporting for Compliance, Risk, and executive leadership.

• Oversee and enhance the Bank’s Compliance Management System (CMS) and compliance operations across deposit operations, commercial and consumer banking, and lending activities. • Serve as a subject matter expert in bank regulatory compliance with a strong focus on Deposit and Lending compliance. • Partner closely with business line leadership, risk management, and audit functions to ensure effective compliance oversight and approvals across the full lifecycle of banking products. • Prepare executive-level reporting for senior management, Risk Committee, and the Board on compliance trends and risks.

• Document loan-level activity and foreclosure efforts in MSP, ensuring accuracy and completeness. • Review referral reports, identify eligible loans, and coordinate attorney submissions, including document collection. • Manage breach processes, including monitoring timelines, resolving exceptions, and generating, correcting, and validating breach letters. • Coordinate re-breach efforts, including bulk registrations and data uploads. • Review exception and foreclosure reports to ensure compliance with investor and state requirements. • Maintain knowledge of state foreclosure requirements and regulatory updates. • Oversee outsourced resources, including workload, productivity, escalations, and quality control. • Support audits, maintain accurate records, and complete required training. • Perform additional duties as assigned by Default Management.

• Ensure all flow loan boarding is completed in a timely manner. • Confirm all wires are received before flow loan boarding can be completed. • Maintain reporting for daily flow loan boarding. • Extensive communication with Subservicing Clients and internal department personnel to ensure client issues and boarding rejections are resolved. • Maintain data mapping as needed for flow loan boarding. • Track due dates and maintain task updates with most current completion dates as they relate to flow loan boarding and data mapping. • Participate in Core Team meetings to provide status reports to and discuss potential client issues with Servbank Management. • Assist and/or handle related flow boarding issues such as research, audit and comparison of data. • Complete miscellaneous duties and assist with special projects assigned by senior management.

• Develop and deliver training programs focused on banking operations, including products, systems, policies, and regulatory requirements. • Partner with subject matter experts across Operations, IT, and Compliance. SMEs own the process, and then this role is responsible for turning that into clear, scalable training and driving adoption. • Collaborate with leaders across operations, mortgage servicing, banking, and compliance to identify skill gaps and implement targeted training solutions. • Create and maintain training materials such as presentations, job aids, and procedural documentation aligned with banking practices and audit requirements. • Monitor new hire onboarding progress and ongoing course completion through the LMS, ensuring timely compliance with required training. • Reinforce learning through follow-up engagement, coaching, and feedback to support knowledge retention and performance improvement. • Assist in developing training initiatives to support process changes, system updates, and new banking regulations. • Support reporting and tracking of training completion, helping ensure readiness for audits and regulatory reviews.

• Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels. • Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support. • Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions. • Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed. • Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations. • Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately. • Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies. • Support digital banking operations, including issue resolution, client support, and coordination with internal partners. • Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations. • Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits. • Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements. • Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner. • Develop, document, and maintain procedures to support consistency, control, and process efficiency. • Track team productivity, quality, and service metrics, and prepare reporting for management as needed. • Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience. • Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations. • Maintain strong working knowledge of deposit products, operational systems, and service channels. • Perform additional operational and supervisory duties as assigned.

• Responsible for item processing, including incoming and outgoing wire transfers, ACH transactions, and check-related items accurately and within established deadlines. • Review transactions for completeness, proper authorization, compliance with internal controls, and adherence to applicable banking regulations and operating procedures. • Perform daily item processing activities, including exception handling, returns, adjustments, research, and balancing for wires, ACH, and check transactions. • Conduct fraud review on deposit operations activity by monitoring suspicious transactions, identifying unusual patterns, and escalating concerns in accordance with bank policy. • Investigate potential fraud cases involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-up, and support loss mitigation efforts. • Research and resolve transaction discrepancies, customer inquiries, and operational issues in a timely and professional manner. • Perform servicing and maintenance activities for deposit accounts and related services, including updates, changes, corrections, and routine account maintenance requests in accordance with established procedures. • Maintain accurate records, audit trails, and supporting documentation for transaction processing, investigations, and exception resolution. • Partner with internal departments, including fraud, risk, compliance, treasury management, retail operations, and customer support, to resolve issues and improve processes. • Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and completeness. • Support procedure updates, testing, and process improvement initiatives related to deposit operations and fraud mitigation. • Stay current on applicable regulations, payment rules, and internal policies related to wires, ACH, check processing, and fraud prevention. • Perform other duties as assigned to support departmental and organizational objectives.

• Book new loans, renewals, modifications, and extensions into the core system based on approved and executed transactions. • Perform general maintenance updates on core system loan records and resolve exceptions or issues in a timely manner. • Ensure loan data integrity by validating system inputs and reconciling discrepancies. • Support operational compliance by adhering to internal policies, procedures, and regulatory requirements. • Review and monitor loan-related reports. • Reconcile designated loan related GLs. • Process payment corrections, fees, and other loan-related transactions. • Accurately process participation loan payments and advances. • Coordinate with the bank’s sales team and other operational departments to ensure loans are accurately accounted for and customer expectations are met. • Support internal and external audits, including regulatory examinations. • Participate in system testing, conversions, and loan operations projects.

• Prepare, submit, and track FHA, VA, USDA, FNMA, FHLMC, PMI, and investor claims accurately and within required timeframes. • Perform detailed loan-level reconciliations comparing amounts claimed, amounts paid, and outstanding indebtedness (including escrow and corporate advances). • Prepare and submit supplemental claims as necessary, coordinating with foreclosure, loss mitigation, and bankruptcy teams to obtain required documentation. • Partner with the Escrow Department to verify taxes and insurance are maintained, paid timely, and canceled or endorsed in accordance with investor and insurer requirements. • Document all claim-related activity accurately and thoroughly within the Claims Pipeline Sharepoint. • Conduct timely audits of assigned claims to validate compliance and ensure claim accuracy and completeness. • Ensure loans are fully liquidated and cleared from MSP within 48 hours of receipt of final claim proceeds. • Perform additional duties as assigned by the Claims Department Supervisor or management.

• Coordinate daily branch operations to ensure efficiency, accuracy, and alignment with company policies. • Monitor and manage workflows and operational processes, identifying opportunities for improvement and implementing best practices. • Responsible for the development and ongoing review of branch operational policies and procedures. • Ensure compliance with all applicable regulatory requirements. • Collaborate with branch leadership to develop and maintain appropriate staffing models. • Assist in training and onboarding new staff members and support ongoing professional development initiatives. • Conduct regular reviews of branch performance metrics and prepare reports for management. • Serve as a point of contact for resolving operational issues and supporting branch staff in day-to-day activities. • Maintain detailed records of operational activities and compliance documentation. • Participate in the implementation of new systems, procedures, and technologies to enhance operational efficiency. • Foster a culture of continuous improvement, teamwork, and customer service excellence throughout the branch.