NexRep, LLC logo
NexRep, LLC

NexRep delivers world-class customer service and sales solutions with a network of highly skilled home-based agents.

Temporary Certification Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 201-500Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Maine

Posted

1 day ago

Salary

0

Seniority

Senior

English

Job Description

Temporary Certification Specialist

NexRep, LLC

• Present and convey information from NexRep’s clients to the independent contractors in a live virtual environment. • Co-facilitate certification groups. • Complete daily roll-ups to Operations on the progress of the class. • Consistently collaborate with campaign managers on content to ensure that client’s policies and procedures are up to date. • Create and update content to be used in Certification. • Get feedback from independent contractors to identify trends. • Host refreshers to keep independent contractors up to date on client’s policies, products, procedures, etc. • Implement and evaluate existing techniques used for certifying independent contractors. • Meet with contractors 1 x 1 when they are behind on certification content. • Help new contractors in their first 1-2 weeks of service after completing certification.

Job Requirements

  • Proficient in Microsoft Suite including Office 365, Excel, and PowerPoint.
  • Organized and careful about time management.
  • Outstanding verbal and written communication skills.
  • Own laptop or desktop computer equipped with an HD webcam. (2 monitors recommended)
  • Fast and stable internet connection.
  • Headset fitted with a microphone.
  • Technological Proficiency.
  • Hours vary depending on client needs.
  • Must be available nights and weekends as needed.
  • Always maintain a professional environment.
  • A well-lit, distraction-free environment.

Benefits

  • NexRep will reimburse for travel expenses incurred

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