• Manage high-volume inbound and outbound calls, texts, and emails for new and returning patients, providing clear, confident communication from first point of contact with a strong sense of urgency and follow-through • Schedule qualified consultations that convert, aligned with clinic-specific performance metrics and goals • Use Salesforce and other systems to manage patient follow-ups, track activity, and maintain accurate, detailed communication records • Guide patients through registration and portal account creation, ensuring a smooth and complete onboarding experience • Coordinate provider referrals and verify insurance eligibility, including navigating patient benefits through insurance portals and clearly communicating coverage, expectations, and next steps • Educate patients on treatment options, processes, and what to expect, ensuring they feel informed and prepared • Re-engage previous patients and manage ongoing outreach to support consult volume and pipeline goals • Provide administrative support to ensure a seamless, organized patient onboarding experience • Maintain a high level of attention to detail while working across multiple platforms simultaneously • Work independently in a remote environment while staying productive, responsive, and accountable to performance expectations • Collaborate closely with clinical teams to ensure patients are appropriately prepared and transitioned for care

• Conduct site visits and remote meetings with agencies to provide training on the features and operation of our AMS360 insurance agency management system. • Responsible for maintaining workflows, creating job aids, and promoting best practices. • Deliver both onsite and remote training courses for introductory and intermediate level users. • Timely and detailed responses to agency partners' support requests. • Assist in data clean-up before and after conversion. • Manage multiple projects with well-defined plans and deadlines. • Evaluate results and initiate changes to help achieve organizational objectives.

• Install, splice, terminate, and maintain overhead and underground power cables, vaults, conduits, and related equipment • Perform troubleshooting, fault locating, and repairs on distribution systems • Operate and maintain specialized tools and equipment such as cable pulling rigs, fault locators, splicing kits, and test instruments • Conduct switching and grounding of high-voltage equipment in accordance with utility safety standards and work procedures • Read and interpret construction drawings, single-line diagrams, and underground cable maps • Ensure compliance with safety regulations, utility codes, and company standards • Collaborate with engineers, supervisors, and other crew members to complete projects efficiently • Respond to emergency outages and perform restoration work in a timely manner • Maintain accurate records of work performed, materials used, and test results

• Ensure seamless patient care by maintaining prior authorizations, copay assistance, and verifying insurance coverage for ongoing services. • Verify insurance benefit information monthly via multiple methods such as online tools, calling payors or processing test claims. • Generate prior authorization expiration report weekly, bi-weekly, or monthly. • Review clinical documents for prior authorization/pre-determination submission. • Secure prior authorization, pre-determination, or medical review. • Contact prescriber’s office for required information for ongoing re-authorization and verification of benefits. • Place outbound calls to patients or prescriber’s offices to notify of any delays due to more information needed to process or due to a prior authorization. • Document insurance coverage of medications, administration supplies, and related infusion services including prior authorization requirements and coordination of benefits. • Provide exceptional customer service to external and internal customers, resolving any customer requests in a timely manner. • Ensure appropriate notification of patients regarding their financial responsibility, benefit coverage, and payor authorization for services to be provided. • Generate patient forms. • Maintain up to date prior authorization report.