• Conduct site visits and remote meetings with agencies to provide training on the features and operation of our AMS360 insurance agency management system. • Responsible for maintaining workflows, creating job aids, and promoting best practices. • Deliver both onsite and remote training courses for introductory and intermediate level users. • Timely and detailed responses to agency partners' support requests. • Assist in data clean-up before and after conversion. • Manage multiple projects with well-defined plans and deadlines. • Evaluate results and initiate changes to help achieve organizational objectives.

• Install, splice, terminate, and maintain overhead and underground power cables, vaults, conduits, and related equipment • Perform troubleshooting, fault locating, and repairs on distribution systems • Operate and maintain specialized tools and equipment such as cable pulling rigs, fault locators, splicing kits, and test instruments • Conduct switching and grounding of high-voltage equipment in accordance with utility safety standards and work procedures • Read and interpret construction drawings, single-line diagrams, and underground cable maps • Ensure compliance with safety regulations, utility codes, and company standards • Collaborate with engineers, supervisors, and other crew members to complete projects efficiently • Respond to emergency outages and perform restoration work in a timely manner • Maintain accurate records of work performed, materials used, and test results

• Ensure seamless patient care by maintaining prior authorizations, copay assistance, and verifying insurance coverage for ongoing services. • Verify insurance benefit information monthly via multiple methods such as online tools, calling payors or processing test claims. • Generate prior authorization expiration report weekly, bi-weekly, or monthly. • Review clinical documents for prior authorization/pre-determination submission. • Secure prior authorization, pre-determination, or medical review. • Contact prescriber’s office for required information for ongoing re-authorization and verification of benefits. • Place outbound calls to patients or prescriber’s offices to notify of any delays due to more information needed to process or due to a prior authorization. • Document insurance coverage of medications, administration supplies, and related infusion services including prior authorization requirements and coordination of benefits. • Provide exceptional customer service to external and internal customers, resolving any customer requests in a timely manner. • Ensure appropriate notification of patients regarding their financial responsibility, benefit coverage, and payor authorization for services to be provided. • Generate patient forms. • Maintain up to date prior authorization report.

• Ensure seamless patient care by maintaining prior authorizations, copay assistance, and verifying existing insurance coverage for ongoing services • Must have a solid working knowledge of insurance plans and benefit structures to obtain detailed benefit information and maximize plan benefits • Verify insurance benefit information monthly via multiple methods such as online tools, calling payors or processing test claims • Generates a prior authorization expiration report weekly, bi-weekly, or monthly • Review clinical documents for prior authorization/pre-determination submission purposes • Secures prior authorization, pre-determination, or medical review • Contact prescriber’s office to obtain information that is required to complete ongoing re-authorization and verification of benefits • Places outbound calls to patients or prescriber’s offices to notify of any delays due to more information needed to process or due to a prior authorization • Document insurance coverage of medications, administration supplies, and related infusion services including prior authorization requirements and coordination of benefits • Provides exceptional customer service to external and internal customers, resolving any customer requests in a timely and accurate manner • Ensures the appropriate notification of patients regarding their financial responsibility, benefit coverage, and payor authorization for services to be provided • Generates patient forms • Maintains up-to-date prior authorization report • Other duties as assigned