NexRep, LLC

• Responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays • Work closely with Operations, identifying non-adherent agents to redirect them • Monitor agent work behaviors in real-time • Watch statistics across various KPIs (staffing, service levels, etc.) • Provide feedback to the Workforce Management team (WFM) and Operations • Change agent skill associations or provide historical reporting as needed

• Analyze calls, emails, social media posts, and/or SMS contacts of NexRep’s independent contractors • Identify trends and work with certification and operations teams • Monitor agents in real time or after the fact • Review contacts for customer satisfaction • Provide recommendations for client’s quality scorecard • Participate in calibration sessions with NexRep's client • Provide feedback to NexRep certification and operations team • Review customer satisfaction data to identify trends • Facilitate town hall sessions for independent contractors

• Present and convey information from NexRep’s clients to the independent contractors in a live virtual environment. • Co-facilitate certification groups. • Complete daily roll-ups to Operations on the progress of the class. • Consistently collaborate with campaign managers on content to ensure that client’s policies and procedures are up to date. • Create and update content to be used in Certification. • Get feedback from independent contractors to identify trends. • Host refreshers to keep independent contractors up to date on client’s policies, products, procedures, etc. • Implement and evaluate existing techniques used for certifying independent contractors. • Meet with contractors 1 x 1 when they are behind on certification content. • Help new contractors in their first 1-2 weeks of service after completing certification.

• Provide real time chat support to contractors while they service • Host one on one sessions with contractors to increase performance and knowledge of the client’s account • Review performance data and provide recommendations to the Operations Manage to meet client goals • Keep all client resources up to date • Communicate changes from the client to contractors • Host group sessions with contractors • Send and reply to messages from contractors • Review customer satisfaction data to identify trends for NexRep’s clients • Provide detail scoring information to independent contractors

• Monitor and report schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays • Identify non-adherent agents so that they can be redirected back to the appropriate contact channel • Monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds • Watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual obligations are met • Provide feedback to the Workforce Management team (WFM) and Operations • Change agent skill associations or provide historical reporting as needed

• The Administrative Support Specialist provides operational and administrative support for agent lifecycle management, reporting, and technical assistance • This position serves as a key liaison between multiple departments to ensure agents are properly onboarded, credentialed, supported, and maintained throughout their engagement with the organization • Provisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activities • Offboards agents by removing system access, updating records, and ensuring completion of all separation processes • Assists agents with technical support needs, including login issues, account access concerns, and basic troubleshooting • Maintains accurate agent rosters and workforce records across multiple systems • Generates, updates, and distributes reports to support operational and business needs • Tracks and monitors training and course completion requirements and follows up as necessary to ensure compliance • Communicates effectively with client, leadership, and internal departments to resolve issues and provide timely updates • Coordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processes • Maintains confidentiality of sensitive information and adheres to company policies and procedures

Sales Representative NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. Are you ready to take control of your work-life balance so you can spend more time doing what you love? As a Sales Representative, you'll be taking inbound customer calls from the comfort and safety of your own home when it's most convenient for you! Since these customers have already expressed interest in the products being sold, your role is pretty straightforward; if you can follow a script and bring a friendly voice, you'll be successful! What You'll Be Doing You'll be talking with customers of top direct-to-consumer brands who call after seeing a product ad on TV. Products sold include cookware, other household goods, and apparel. On these calls, you'll: - Answer customers questions, with most answers provided within the script - Present offers as they come up in the script - Enter customer data into the system - Provide a scripted order summary - Submit the order It's as simple as that! The majority of Sales Representatives are making at least $13/hour, and top earners are making $30-35/hour. About You Prior sales experience is NOT required, but it's important that you're passionate about creating exceptional customer experiences and maximizing sales opportunities. The most successful Sales Representatives tend to possess the following traits and skills: - Self-motivation - Determination to solve problems and meet goals - A passion for helping customers - Strong communication skills - Ability to be assertive, persuasive, and persistent, yet respectful - A positive and upbeat attitude - Adaptability and resilience - Basic computer proficiency Your Home Office Environment It is recommended that you have a computer meeting at least the following specifications: - Operating System: Windows 10 or Windows 11 - Processor: Intel Core i5 processor 1.7 GHz or Intel Pentium 4 processor 2.4 GHz - Memory: 8GB of RAM and 500MB of free hard drive space - Browser: Internet Explorer 11 and latest version of Chrome or Firefox - Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels - Sound: Sound card installed (standard on most computers) - Virus Protection: Up-to-date anti-virus software installed - Webcam (for the certification process) Remote and Flexible You'll be taking calls and making money from the comfort and safety of your own home. Plus you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't. That means you'll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life. Hours of operation are 24/7, giving you complete flexibility to work when it's best for you. Pay and Perks The majority of Sales Representatives are making at least $13/hour, and top earners are making $30-35/hour. Plus, your remote, independent contractor status allows you to work in the comfort from your own home or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: - One-on-one mentorship - Free certification and ongoing development opportunities - The freedom and flexibility to choose your own schedule, within the client's hours of operation - The chance to achieve better work-life balance You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program. Where NexRep Contracts NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.