NexRep, LLC logo
NexRep, LLC

NexRep delivers world-class customer service and sales solutions with a network of highly skilled home-based agents.

Resource Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 201-500Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Maine

Posted

21 hours ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Resource Specialist

NexRep, LLC

• Provide real time chat support to contractors while they service • Host one on one sessions with contractors to increase performance and knowledge of the client’s account • Review performance data and provide recommendations to the Operations Manage to meet client goals • Keep all client resources up to date • Communicate changes from the client to contractors • Host group sessions with contractors • Send and reply to messages from contractors • Review customer satisfaction data to identify trends for NexRep’s clients • Provide detail scoring information to independent contractors

Job Requirements

  • Proficiency in Microsoft Office 365, including strong Excel skills
  • Ability to collaborate effectively with other team members
  • Ability to provide constructive feedback to agents
  • Attention to detail
  • Strong decision-making skills
  • Ability to work independently

Benefits

  • NexRep will reimburse for travel expenses incurred.

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