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Scheduling Coordinator
Location
Colombia
Posted
23 hours ago
Salary
0
Seniority
Mid Level
Job Description
Scheduling Coordinator
Propio Aruba Realty
• Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to fulfill our clients’ needs and expectations. • Manage urgent needs by accessing Propio’s database of Interpreters to solve last-minute requests by the client. • Track and audit schedules and timesheets for the interpreters that service our clients and our community. • Work collaboratively with other departments within the organization to ensure continuity and consistency in delivering the client experience. • Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction. • Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality. • Other duties as assigned.
Job Requirements
- 2+ years relevant customer service experience
- Ability to be resourceful, take ownership, be motivated, and have great attention to detail
- Excellent written and verbal communication skills
- Outstanding customer service and professional behavior
- Intermediate level experience using Microsoft Suite of Products (Excel, Word, Outlook, etc.)
- Ability to manage confidential and sensitive information
- Ability to work both independently and within a team to meet deadlines
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