• Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to fulfill our clients’ needs and expectations. • Manage urgent needs by accessing Propio’s database of Interpreters to solve last-minute requests by the client. • Track and audit schedules and timesheets for the interpreters that service our clients and our community. • Work collaboratively with other departments within the organization to ensure continuity and consistency in delivering the client experience. • Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction. • Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality. • Other duties as assigned.

• Present and convey information from NexRep’s clients to the independent contractors in a live virtual environment. • Co-facilitate certification groups. • Complete daily roll-ups to Operations on the progress of the class. • Consistently collaborate with campaign managers on content to ensure that client’s policies and procedures are up to date. • Create and update content to be used in Certification. • Get feedback from independent contractors to identify trends. • Host refreshers to keep independent contractors up to date on client’s policies, products, procedures, etc. • Implement and evaluate existing techniques used for certifying independent contractors. • Meet with contractors 1 x 1 when they are behind on certification content. • Help new contractors in their first 1-2 weeks of service after completing certification.

• Provide real time chat support to contractors while they service • Host one on one sessions with contractors to increase performance and knowledge of the client’s account • Review performance data and provide recommendations to the Operations Manage to meet client goals • Keep all client resources up to date • Communicate changes from the client to contractors • Host group sessions with contractors • Send and reply to messages from contractors • Review customer satisfaction data to identify trends for NexRep’s clients • Provide detail scoring information to independent contractors

• Oversee the site acquisition process for wireless communication facilities and related wireless equipment. • Prepare candidate information reports detailing leasing, permitting, and land use viability for potential wireless communication sites. • Negotiate leases and easements with property owners to secure land rights for wireless communication installations. • Draft and proof recordable transaction documents, including leases, easements, and other legal documents, for review by the legal department. • Review title reports to identify ownership, encumbrances, easements, and other relevant factors, and provide recommendations regarding the viability of the leasing opportunity. • Interview zoning and permitting personnel to gather jurisdictional approval requirements for the installation of wireless communication facilities and related equipment. • Supervise or direct external vendor partners to ensure that transactions close within defined timeframes. • Prepare and submit zoning and permitting applications, tracking their progress and ensuring compliance with local regulatory requirements. • Manage the collocation application process, guiding it through the Notice to Proceed (NTP) phase. • Represent the company at meetings with landlords, jurisdictions, homeowners’ associations (HOA), design review boards, and neighborhood groups to address concerns and ensure compliance with requirements. • Verify and obtain Enhanced 911 addressing, ensuring all relevant addresses meet regulatory standards. • Perform additional duties or special projects as assigned, based on company needs or project scope.